inetbet Nightmare

[shumantic]

I would heavily recommend against playing this casino. I signed up for them from here but they are very shady in my opinion.

I had played the signup bonus and lost. I then deposited again and had a great win. When I try to cashout I first have to send in fax form and documents. I do this way back on 18 sept. They write back next day and thank me for docs but tell me I need to update my fax form to include moneybooker details and also show proof of how I funded my moneybooker account. This was very odd request and very unprivate. I did it though and sent them back in on same day of 19 sept. The next day they say that my email is too large and that this time they cannot open it. So I sent 4 separate emails so each one would be small. I did this on 20 Sept.
They never responded again even though I had asked them to.
Finally on 2 oct. I email back again asking why they have not responded. On Oct 3 they say they did not get any of those emails. So I send again same day, again seperate emails for each attachement. Again, I get no response at all.
On 9 Oct I email AGAIN asking why it is taking so long. They totally do not respond again. So I contact rep here and send ANOTHER email on 11 Oct asking why they are ignoring me. They say again that they don't get any emails even though they responded to me on a few of them. No rep ever contacted me back. They are ignoring my documents even though they received them the first time. Now they asked me to jump through extra unneeded hoops and when I do they just ignore me more.
They only respond sometimes and it has to be email.

That is what they did and they did what they wanted. They waited me out and I got frustrated and I can't play anywhere anyways because all of my funds were in inetbet. So I did the stupid thing and played again out of boredom and of course I lost it all. I know that part is my fault but it is so frustrating knowing that if they just did thier job my cashout would have been done and I wouldnt have been so tempted. I will never play there again and I would never recommend them to a friend.

I am not asking for sympathy to my stupid decision. I am just warning others out there that this casino is not one of the nice casinos and are not to be trusted.

INetBet's Red Cherry Casino is accredited and reviewed here!

 

[anniemac]

Well, certainly not going to kick you for playing your money back. I think it's probably happened to most of us at one time or another.

I just started playing back at InetBet and I have to say that not having live support is an aggravation. I had a very small withdrawal this week and it sat for several days before I found out that they required a deposit thru MyPayLinq before I could withdraw because I had deposited with a credit card. I never would have found out about it if I hadn't questioned them myself because I never got any email from them about it.

After I made the deposit, they paid quickly so that is a good thing.

I learned you have to be on your toes with them. LOL!

 

[gaydave]

We have probably all done it at some time. Keep your head up. If it makes you feel better (which it might not) you had an excellent chance of not getting paid anyways by them. The delay was probably them trying to figure out how to label you as a fraud account or whatever they do.
speaking of inetbet, gambling grumbles had to give them yet another skull&crossbones.
They are quickly becoming the boil on the butt of online gaming.
Next time you are in this situation just remember how it felt and stay disciplined. You will get it back someday I'm sure.

 

[felicie]

I've done it more than once oh the shame the shame. I'm not certain I wouldn't do it again never say never lol but probably not so move on and don't sweat the small stuff, just learn from it and know that Inet certainly isn't alone in this kind of behavior. Try Jackpot Capital. They made me feel allll better, more than once.

 

[Nifty29]

Something doesn't sound right here.

I'm looking forward to hearing from inetbet what really happened.

Gaydave....can you please provide an example of inetbet deliberately delaying paying legitimate winnings to a legitimate player? Seems only reasonable to ask given you take every opportunity in every minutely-related thread to slag them off. Oh and don't bother mentioning your friend alicek (or whatever his or her real name is) as this is not one of those cases. Jolly Rogers from rogue-peddlers don't count I'm afraid.

 

[maxd]

Before this turns into another pissing match let's stop this before it starts shall we? GayDave has made his position clear, Nifty has done likewise. Replies are fine, counter-punches or whatever you want to call it are unnecessary and unwelcome.

 

[gaydave]

Something doesn't sound right here.

I'm looking forward to hearing from inetbet what really happened.

Gaydave....can you please provide an example of inetbet deliberately delaying paying legitimate winnings to a legitimate player? Seems only reasonable to ask given you take every opportunity in every minutely-related thread to slag them off. Oh and don't bother mentioning your friend alicek (or whatever his or her real name is) as this is not one of those cases. Jolly Rogers from rogue-peddlers don't count I'm afraid.

Apparently I am not allowed to really answer you Nifty. So maybe this will be allowed to stay up, although it IS bad for inetbet so it may get deleted again.

You do not have permission to view link Log in or register now.

 

[maxd]

Apparently I am not allowed to really answer you Nifty. So maybe this will be allowed to stay up, although it IS bad for inetbet so it may get deleted again.....

Your comments in this post are BS and you know it, hence the Infraction. I said in my post and in my PM to you that you are free to answer the question but you are not free to continue raising hell on the forums simply for the sake of whatever jollies you get out of doing so. If you've got something to contribute to the topic at hand then do so; if you just want to continue scraping with your scuffle buddies then take it elsewhere.

Also, your conspiracy theory comments re InetBet are just plain crap, as the very existence of the thread you are posting in pretty much proves.

Whatever, you know all of this and we've been here before: same shit different day.

Regards,
Max.

 

[P.V.]

I would heavily recommend against playing this casino. I signed up for them from here but they are very shady in my opinion.

I had played the signup bonus and lost. I then deposited again and had a great win. When I try to cashout I first have to send in fax form and documents. I do this way back on 18 sept. They write back next day and thank me for docs but tell me I need to update my fax form to include moneybooker details and also show proof of how I funded my moneybooker account. This was very odd request and very unprivate. I did it though and sent them back in on same day of 19 sept. The next day they say that my email is too large and that this time they cannot open it. So I sent 4 separate emails so each one would be small. I did this on 20 Sept.
They never responded again even though I had asked them to.
Finally on 2 oct. I email back again asking why they have not responded. On Oct 3 they say they did not get any of those emails. So I send again same day, again seperate emails for each attachement. Again, I get no response at all.
On 9 Oct I email AGAIN asking why it is taking so long. They totally do not respond again. So I contact rep here and send ANOTHER email on 11 Oct asking why they are ignoring me. They say again that they don't get any emails even though they responded to me on a few of them. No rep ever contacted me back. They are ignoring my documents even though they received them the first time. Now they asked me to jump through extra unneeded hoops and when I do they just ignore me more.
They only respond sometimes and it has to be email.

That is what they did and they did what they wanted. They waited me out and I got frustrated and I can't play anywhere anyways because all of my funds were in inetbet. So I did the stupid thing and played again out of boredom and of course I lost it all. I know that part is my fault but it is so frustrating knowing that if they just did thier job my cashout would have been done and I wouldnt have been so tempted. I will never play there again and I would never recommend them to a friend.

I am not asking for sympathy to my stupid decision. I am just warning others out there that this casino is not one of the nice casinos and are not to be trusted.

Obviously there's a disarray with their doc. approval methods if in fact this took place. Honestly I have no reason to doubt you at this venture.

What's lamentable is that during the process you gave in and lost your winnings. That's kind of like going to a land based casino, win some cash and ready to leave. When arriving at the cashier window they advise, sorry, we can't cash you out for three hours due to xxx reason.

What's going to happen? Correct, I'm going to go back on the floor and gamble for three hours until the cage opens again, probably lose.

Nifty may in fact be correct that it's an issue with your doc's but you should have been advised in a timely manner if this was the case. JMO.

 

[The Dude]

Apparently I am not allowed to really answer you Nifty. So maybe this will be allowed to stay up, although it IS bad for inetbet so it may get deleted again.

You do not have permission to view link Log in or register now.

You are allowed to answer, but if your answers are trollish drivel that belittle your fellow members, they will be dealt with.

I've seen the complaint posted at GG - and it's 100% one-sided since there is no response from iNetBet. There is probably a good reason for that, but I shouldn't have to spell that out for you.

/derail

@OP - feel free to submit a PAB and hopefully we can find out what went wrong.

 

[missmichelle]

I'm not going to judge what went on with your documents. Sorry you played the money away, it really sucks when that happens. Most of us have been there before. I know I have had no trouble getting my documents approved by them and when I was asked to update them (even though I was unhappy about having to do it again) they were approved again immediately.

I have to say if I email them and don't get a response within a half an hour I email them again. So I don't usually have any trouble there. Cashins are always processed for me within 24 hours so I don't see where there are any problems there. Some people can't deal with them just having email support but I kind of like having everything in writing. If you like live chat or to be able to phone them, then inetbet is not the place for you.

Good luck wherever you choose to play!

Michelle

 

[vinylweatherman]

It seems the email system broke in this case.

Firstly, sending all documents in one email caused them problems in opening it. This is really THEIR fault for not having the correct configuration set up for receiving player documentation, which would by necessity lead to much larger emails than the norm. Breaking it down to one document per email is the usual solution, but then they say they didn't even receive it. This seems very odd since they DID receive the one that was too large, so should have received 4 separate and smaller emails containing the documentation.

The other issue highlighted in the Gambling Grumbles case is filling in the form on the computer, rather than by hand. Technology has moved on, and MANY forms are now produced that can be filled in on the computer, including UK tax returns. This means that players are familiar with the idea, and it is MUCH easier than doing it the hard way (print, by hand, scan, send). Without specific instructions to the contrary, some players decide it is OK to use the computer. This then leads them into trouble because casinos don't like it, and will always ask for it to be done again, adding a delay to the process.

The OP received an additional and unusual request, which was for Moneybookers details, and proof of funding. This indicates they suspect fraud on the part of this player, and need this information to either support their suspicions, or rule them out and pay the player. They will expect the Moneybookers details to match those registered at the casino, as well as the details from the source of funds for Moneybookers matching both of these.

Each document should be sent in a separate email, and confirmation of receipt should be requested in a separate plain email that has no attachments. This plain email should also list what has been sent in the way of documents. The JPEG file format should be used, as TIFF images are generally too large for "normal" email server setups to handle. Players may not necessarily realise that their scanner or camera has given them a TIFF file rather than JPEG. TIFF is the same as the .BMP file format (bitmap) in that it is uncompressed "raw" image, and much larger than the compressed JPEG format normally used for exchanging images over the internet. The GIF format can also cause problems as some anti-virus software attached to email servers will reject them. This is because GIF files have been used in the past to slip viruses into computers.

I don't recall ever having trouble sending documents as JPEG files, one per email, to any casino. I have occasionally had "too large" declared when sending a number of JPEG files in a single email. It works at some casinos doing this, but not at others.

Any form requiring a signature MUST be signed by HAND, not on the PC. Although hardware and software exists to hand write on the PC, equivalent technology to VALIDATE forms done this way does not among casinos.

 

[iNetBet Promos]

Hi Guys,

Firstly I would like to deal with the latest derail to GG by gaydave. We have no knowledge of this complaint at all. I am unsure how a self appointed "mediator" can post up a "report" and subsequent decision when no mediation has taken place at all. We will of course be contacting GG.

Getting back to this thread. I will have to speak with accounts to find the details. Once I have some more information I will let you all know.

Have a good day.

Best Regards
iNetBet Promos

 

[vinylweatherman]

Hi Guys,

Firstly I would like to deal with the latest derail to GG by gaydave. We have no knowledge of this complaint at all. I am unsure how a self appointed "mediator" can post up a "report" and subsequent decision when no mediation has taken place at all. We will of course be contacting GG.

Getting back to this thread. I will have to speak with accounts to find the details. Once I have some more information I will let you all know.

Have a good day.

Best Regards
iNetBet Promos

It looks like Gambling Grumbles contacted iNetBet but received no reply, hence cast judgement based on only the players evidence. Gambling Grumbles also cast judgement on the other case being mentioned a fair bit here (AliceK) based on the evidence given to them by iNetBet as well as by the players. Bryan then said that iNetBet did not give Gambling Grumbles ALL the evidence that was given to him, and taking this additional evidence into account made the difference, with Bryan agreeing that the case was one of fraud.

This case seems one of communications breakdown, followed by the player losing their winnings back due to frustration at the lack of progress.

Apart from this case, it seems the problems with the email system at iNetBet are endemic, with many reports of players either not getting a reply at all, or them getting replies that bear no relation to the questions asked (i.e. a "cut & paste" rather than actually reading and understanding the email, and providing a well thought out reply tailored to the specific needs of the player).

Since there is ONLY email available, these issues MUST be addressed, since players have no other way to chase up missing replies other than to send more emails in the hope that at least one gets replied to.

Someone needs to dig around under the bonnet of the iNetBet email system and find out exactly what is happening with these emails that are sent, but never make it as far as the CS desk. They should also verify that all emails received by CS are properly logged and dealt with by a reply where necessary, including a confirmation of receipt as a matter of routine when documents have been received by CS and forwarded for approval.


Almost all the recent complaints about iNetBet stem from communication problems, with these then creating a big issue over something that starts out being relatively minor.


I find this comment about Gambling Grumbles rather telling:-

I am unsure how a self appointed "mediator" can post up a "report" and subsequent decision when no mediation has taken place at all.

It suggests that operators have little trust in them, and don't recognise them as a legitimate mediator as they do the likes of Max and Bryan's service here. This is unfortunate since Gambling Grumbles has a long history, and have inherited a "stellar" reputation from the days of Julie Sidwell that they are now trading on. This means that their "reports" carry considerable weight among a significant portion of online players, and no matter how dubious, have to be taken seriously by operators.

Gambling Grumbles have come under fire here for their policy of promoting casinos such as the Virtual group, with it being suggested that they are prepared to take "blood money" from a group that pays well, but regularly screws over players. I suggested that it is this policy that has lead to operators losing trust in them, and being unwilling to cooperate as fully as they are with the PAB process here. This is demonstrated in the AliceK fraud ring, where iNetBet were not prepared to trust Gambling Grumbles with key evidence that showed what had been done, and how; evidence they trusted Max with when he processed AliceK's PAB, and found her to be part of a fraud ring.

It would be better for operators to explicitly tell Gambling Grumbles that they are no longer prepared to share their evidence with them, rather than simply not replying. This is similar to the "no-can-do" list here, where operators have explicitly opted out of the PAB service, so that no-reply does not get interpreted as anything suspicious in a particular case.

 

[gaydave]

It looks like Gambling Grumbles contacted iNetBet but received no reply, hence cast judgement based on only the players evidence. Gambling Grumbles also cast judgement on the other case being mentioned a fair bit here (AliceK) based on the evidence given to them by iNetBet as well as by the players. Bryan then said that iNetBet did not give Gambling Grumbles ALL the evidence that was given to him, and taking this additional evidence into account made the difference, with Bryan agreeing that the case was one of fraud.

This case seems one of communications breakdown, followed by the player losing their winnings back due to frustration at the lack of progress.

Apart from this case, it seems the problems with the email system at iNetBet are endemic, with many reports of players either not getting a reply at all, or them getting replies that bear no relation to the questions asked (i.e. a "cut & paste" rather than actually reading and understanding the email, and providing a well thought out reply tailored to the specific needs of the player).

Since there is ONLY email available, these issues MUST be addressed, since players have no other way to chase up missing replies other than to send more emails in the hope that at least one gets replied to.

Someone needs to dig around under the bonnet of the iNetBet email system and find out exactly what is happening with these emails that are sent, but never make it as far as the CS desk. They should also verify that all emails received by CS are properly logged and dealt with by a reply where necessary, including a confirmation of receipt as a matter of routine when documents have been received by CS and forwarded for approval.


Almost all the recent complaints about iNetBet stem from communication problems, with these then creating a big issue over something that starts out being relatively minor.


I find this comment about Gambling Grumbles rather telling:-




It suggests that operators have little trust in them, and don't recognise them as a legitimate mediator as they do the likes of Max and Bryan's service here. This is unfortunate since Gambling Grumbles has a long history, and have inherited a "stellar" reputation from the days of Julie Sidwell that they are now trading on. This means that their "reports" carry considerable weight among a significant portion of online players, and no matter how dubious, have to be taken seriously by operators.

Gambling Grumbles have come under fire here for their policy of promoting casinos such as the Virtual group, with it being suggested that they are prepared to take "blood money" from a group that pays well, but regularly screws over players. I suggested that it is this policy that has lead to operators losing trust in them, and being unwilling to cooperate as fully as they are with the PAB process here. This is demonstrated in the AliceK fraud ring, where iNetBet were not prepared to trust Gambling Grumbles with key evidence that showed what had been done, and how; evidence they trusted Max with when he processed AliceK's PAB, and found her to be part of a fraud ring.

It would be better for operators to explicitly tell Gambling Grumbles that they are no longer prepared to share their evidence with them, rather than simply not replying. This is similar to the "no-can-do" list here, where operators have explicitly opted out of the PAB service, so that no-reply does not get interpreted as anything suspicious in a particular case.

VWM, I don't think that inetbet's response is indicative of the entire online community. I think most transparent casinos would at least tell GG what the charges are if you read through all of the complaints.

inetbet is saying "mediator" and "report" in quotes not because they doubt their mediation per se but because nothing was mediated. Since inet did not respond they are saying there can be no mediation. GG didn't mediate that, they simply reported what happened. What happened was that they did not get a response. I would think this would be more than a day or two that they tried to get a response also. It seems to me upon reading the reports at GG that they help a large % of people get paid and they also are a good warning station as you can see casinos going down hill as they get more complaints lodged against them.

The fact that GG refused to keep something secret doesnt make them less trustworthy in my book. It makes them more transparent which is badly needed in this industry.

 

[vinylweatherman]

VWM, I don't think that inetbet's response is indicative of the entire online community. I think most transparent casinos would at least tell GG what the charges are if you read through all of the complaints.

inetbet is saying "mediator" and "report" in quotes not because they doubt their mediation per se but because nothing was mediated. Since inet did not respond they are saying there can be no mediation. GG didn't mediate that, they simply reported what happened. What happened was that they did not get a response. I would think this would be more than a day or two that they tried to get a response also. It seems to me upon reading the reports at GG that they help a large % of people get paid and they also are a good warning station as you can see casinos going down hill as they get more complaints lodged against them.

The fact that GG refused to keep something secret doesnt make them less trustworthy in my book. It makes them more transparent which is badly needed in this industry.

This is why ignoring them is not a good idea for operators. No responce is counted against them. Gambling Grumbles could not mediate, so they did what Max would do in a similar situation where he gets "stonewalled" when trying to process a PAB, issue a "casino warning" based on the player's story and the fact that the casino refused to respond.

Since iNetBet say their email system is "perfect", and nothing is not received if sent to the correct address, it is understandable that Gambling Grumbles infers that iNetBet have chosen not to engage with Gambing Grumbles over this complaint.

Since Gambling Grumbles has made quite a reputation for itself, negative reports about a casino posted there are important, and not something operators should dismiss as the rantings of a "self appointed mediator".

It may be that Gambling Grumbles is too transparent for iNetBet's liking in these mediations, so they are reluctant to engage. They do seem to give more information than Max does in their reports.

 

[The Dude]

This is why ignoring them is not a good idea for operators. No responce is counted against them. Gambling Grumbles could not mediate, so they did what Max would do in a similar situation where he gets "stonewalled" when trying to process a PAB, issue a "casino warning" based on the player's story and the fact that the casino refused to respond...

Just to clarify, we have a "three strikes yer out" policy. If Max emails a casino at least three times in a matter of a few weeks with no response, we'll put up a warning. We give the casino plenty of opportunities to respond.

 

[Nifty29]

This is why ignoring them is not a good idea for operators. No responce is counted against them. Gambling Grumbles could not mediate, so they did what Max would do in a similar situation where he gets "stonewalled" when trying to process a PAB, issue a "casino warning" based on the player's story and the fact that the casino refused to respond.

Since iNetBet say their email system is "perfect", and nothing is not received if sent to the correct address, it is understandable that Gambling Grumbles infers that iNetBet have chosen not to engage with Gambing Grumbles over this complaint.

Since Gambling Grumbles has made quite a reputation for itself, negative reports about a casino posted there are important, and not something operators should dismiss as the rantings of a "self appointed mediator".

It may be that Gambling Grumbles is too transparent for iNetBet's liking in these mediations, so they are reluctant to engage. They do seem to give more information than Max does in their reports.

I'm not sure if you saw what Inetbet said earlier, but apparently they weren't even aware of the situation before the "report" was posted. I would hardly call that "ignoring". I have never known Inetbet to ignore a complaint, although given that they were shafted by GG previously, I can understand why they might baulk at the idea of using GG as a mediator in the future.

The problem with GG is that they take everything the player says as gospel. Experience over a decade here reveals that what the player says is usually an extrapolation of the facts i.e. important facts are omitted that paint a different picture of the situation. Mind you, I would question the common sense of anyone who places any faith in a "mediator" who continues to advertise casinos that they have proven to be non-payers. Integrity = 0 IMO

Gaydave seems to want more "transparency". I think that's an excellent suggestion.....don't you GD? Why don't we start with some people here and "set the standard"?

The people who want "complete transparency" are almost always the people with something to gain i.e. part of the same syndicate, professional fraudsters, etc. The average person is willing to trust those who have proven time and time again that they are of the highest integrity e.g. Bryan/Max. If either of these two people tell me they have seen irrefutable evidence of fraud or dishonesty, then I believe them.....I mean, it's pretty pointless even being part of the forum if you don't. CM/Max put their money where their mouth is...they don't promote casinos who rip players off or who don't pay, regardless of who they are or were...which is more than I can say for other "mediators".

One thing I can say is that honest players have nothing to fear when it comes to playing at inetbet....and this isn't an opinion, it's a fact, Jack.

 

[4 of a kind]

Based on what I’m reading here and in that other thread “Debates between moderators and forum members” it appears members are now arguing tit for tat between two voluntary arbitrators.

Am I the only one here that realizes how pathetic and ridicules this whole online gaming mess actually became?

 

[Simmo!]

Based on what I’m reading here and in that other thread “Debates between moderators and forum members” it appears members are now arguing tit for tat between two voluntary arbitrators.

Am I the only one here that realizes how pathetic and ridicules this whole online gaming mess actually became?

The mere fact that arbitrators are "voluntary" is indicative of the reason the online gaming industry is what it is. While the necessary authorities refuse to regulate it that's all you can ever hope for.

 

[vinylweatherman]

I'm not sure if you saw what Inetbet said earlier, but apparently they weren't even aware of the situation before the "report" was posted. I would hardly call that "ignoring". I have never known Inetbet to ignore a complaint, although given that they were shafted by GG previously, I can understand why they might baulk at the idea of using GG as a mediator in the future.

The problem with GG is that they take everything the player says as gospel. Experience over a decade here reveals that what the player says is usually an extrapolation of the facts i.e. important facts are omitted that paint a different picture of the situation. Mind you, I would question the common sense of anyone who places any faith in a "mediator" who continues to advertise casinos that they have proven to be non-payers. Integrity = 0 IMO

Gaydave seems to want more "transparency". I think that's an excellent suggestion.....don't you GD? Why don't we start with some people here and "set the standard"?

The people who want "complete transparency" are almost always the people with something to gain i.e. part of the same syndicate, professional fraudsters, etc. The average person is willing to trust those who have proven time and time again that they are of the highest integrity e.g. Bryan/Max. If either of these two people tell me they have seen irrefutable evidence of fraud or dishonesty, then I believe them.....I mean, it's pretty pointless even being part of the forum if you don't. CM/Max put their money where their mouth is...they don't promote casinos who rip players off or who don't pay, regardless of who they are or were...which is more than I can say for other "mediators".

One thing I can say is that honest players have nothing to fear when it comes to playing at inetbet....and this isn't an opinion, it's a fact, Jack.

The Gambling Grumbles report says they did contact the casino, but received no reply. They do not go into detail as to how much of an opportunity they gave the casino to respond, but surely they would not want to get caught out rigging the process against casinos else they lose the rest of their credibilty.

Unfortunately, it is now a case of iNetBet having to do "damage control" in order to put the facts straight about the Gambling Grumbles report. It is worth them knowing that those in charge over there are also CM members, and can be contacted via PM, rather than relying on email.

 

[slotomatic]

FWIW, i recently had my first withdrawal at inetbet. it took a little while re: getting the proper paperwork sorted out to their liking, but once it was done, they paid no problem.

And on the other side of the fence, i played a small free chip today, met cashout requirements which is max $50, but inetbet's rules state $100 min cashout for a check. A bit of a conundrum there. Contacted support and they essentially said the only way i can get a $50 withdrawal is by joining mypaylinq. I really didn't want to sign up with yet another processor. sigh.

and yes inetbet, please get with the times and get a live help rep! all the other casinos with your software have it and have had it for years.

 

[secret2]

Slight derail...

Managers bonus.

WHY is it that Inetbet can't show the playthrough in the cashier section to see how much one needs to beat the playthrough?

I pm'd Inetbet and that is their position...they don't. One has to email Inetbet to see how much more play is involved to beat the playthrough.

Every other casino does, why can't Inetbet?

I've actually had this experience and by the time I heard back from them....zero balance.

 

[Nifty29]

Slight derail...

Managers bonus.

WHY is it that Inetbet can't show the playthrough in the cashier section to see how much one needs to beat the playthrough?

I pm'd Inetbet and that is their position...they don't. One has to email Inetbet to see how much more play is involved to beat the playthrough.

Every other casino does, why can't Inetbet?

I've actually had this experience and by the time I heard back from them....zero balance.

I believe they are credited automatically via a bulk batch system. Since they are not credited via coupon they cannot show the wagering. It is not deliberate AFAIK.

Other RTGS give individual bonuses via coupon codes which you don't see unless you check your history.

Just use a pen and paper and mark off every 10 spins. It isn't rocket science and doesnt take much effort.

 

[secret2]

I believe they are credited automatically via a bulk batch system. Since they are not fredited via coupon they cannot show the wagering. It is not deliberate AFAIK.

Other RTGS give individual bonuses via coupon codes which you don't see unless you check your history.

Just use a pen and paper and mark off every 10 spins. It isn't rocket science and doesnt take much effort.

Thank-you for your helpful reply, although your last paragraph was rather snifty...oh, sorry, I meant snotty.

"Use a pen and paper and mark off every 10 spins"??? Really? I pay to play for entertainment not a math lesson.

 

[Nifty29]

FWIW, i recently had my first withdrawal at inetbet. it took a little while re: getting the proper paperwork sorted out to their liking, but once it was done, they paid no problem.

And on the other side of the fence, i played a small free chip today, met cashout requirements which is max $50, but inetbet's rules state $100 min cashout for a check. A bit of a conundrum there. Contacted support and they essentially said the only way i can get a $50 withdrawal is by joining mypaylinq. I really didn't want to sign up with yet another processor. sigh.

and yes inetbet, please get with the times and get a live help rep! all the other casinos with your software have it and have had it for years.

Why do you insist they need live chat?

How would it have helped you be paid faster etc?

Just curious.

 

[LHofsdal]

Can I ask a question.....How did this topic turn into a Gambling Grumbles arguement? Gambling Grumbles has nothing to do with the OP's original complaint. Am I missing something?

To the OP-Yes it is a royal pain in the butt sometimes trying to get your documents approved, I am sure you are not the only one to have problems with it. As for playing your winnings away, we have all done it. Don't think your alone, because you aren't. We learn from our mistakes, so take it as a learning experience and move on.

While I think Inet is a reputable place, and they seem to have more e-mail problems than most places, stuff like this can happen. It is not unheard of that with more than 1 person reading e-mails that something gets deleted or put in a folder or something without anyone knowledge and gets over looked or never looked at. It can happen, and in this case probably did happen.

I can honestly tell you this, before playing anywhere get your documents approved first, by doing this it really does help avoid problems like this. And create much less stress for yourself.

Just my 2 cents.
LH

 

[LaHutti]

Can I ask a question.....How did this topic turn into a Gambling Grumbles arguement? Gambling Grumbles has nothing to do with the OP's original complaint. Am I missing something?

To the OP-Yes it is a royal pain in the butt sometimes trying to get your documents approved, I am sure you are not the only one to have problems with it. As for playing your winnings away, we have all done it. Don't think your alone, because you aren't. We learn from our mistakes, so take it as a learning experience and move on.

While I think Inet is a reputable place, and they seem to have more e-mail problems than most places, stuff like this can happen. It is not unheard of that with more than 1 person reading e-mails that something gets deleted or put in a folder or something without anyone knowledge and gets over looked or never looked at. It can happen, and in this case probably did happen.

I can honestly tell you this, before playing anywhere get your documents approved first, by doing this it really does help avoid problems like this. And create much less stress for yourself.

Just my 2 cents.
LH

Sorry. but yes, it is absolutely unheard of, and extremely unprofessional and amateurish.
If that's the way they handle e-mails, I would not trust them with ANY personal documents.
imho.

 

[chuchu59]

Actually Inet is not making full use of the rtg cashier. We play for entertainment and personally I wouldnt mark down my spins just to ensure playthrough is met. The casino is the client so I believe it can negotiate with rtg to show the clearance of the manager bonus in the cashier. Its just that they dont want to do so. The same for the conversion of comps where they do it manually due to a progressive conversion system. Surely the software provider can convert the comps to suit their needs which will mean players dont have to wait for hours to redeem.

 

[Nifty29]

Actually Inet is not making full use of the rtg cashier. We play for entertainment and personally I wouldnt mark down my spins just to ensure playthrough is met. The casino is the client so I believe it can negotiate with rtg to show the clearance of the manager bonus in the cashier. Its just that they dont want to do so. The same for the conversion of comps where they do it manually due to a progressive conversion system. Surely the software provider can convert the comps to suit their needs which will mean players dont have to wait for hours to redeem.

How do you know for a fact that the wagering can be shown for bonuses credited in batches like that? AFAIK the RTG cashier can only show wagering when a coupon is involved, so the only way Inetbet could do it is to work out all the bonuses and then create an individual code for each player to claim manually....which would take a long time. Some members squeal when their manager bonus is a few hours late so I doubt they would accept waiting weeks.

It's quite unreasonable to say they "don't want" to show the wagering.....I wonder whether you might be letting your personal beef with them cloud your judgement Chu. If this were the case why would they show wagering on other bonuses? Sorry but you're way off imo.

 

[chuchu59]

As a client Inet can try to negotiate with rtg to improve their services especially when their services are hindered due to the absence of live chat.

Nifty, you are a real pain in the neck. You are suggesting that I made my comments due to my personal beef with them but you are way off I would say. I also said they dont want to negotiate with rtg rather than what you believe ie that I said they dont want to show the wrs.

 

[anniemac]

Got to disagree with ya, Nifty. I get free chips, no coupon involved, from other RTG casinos and it always shows the playthru. I have had the cashier add freebies and playthru shows so I believe it is something different with InetBet.

And no, it's not rocket science to keep up with your spins but it is a PITA, in my opinion.

 

[shumantic]

I started this thread just to warn fellow members here. They must have been getting my emails because sometimes they would respond and other times they would not. Regardless if there was an attachment or not. After reading back through this thread and others plus reading the gamblng grumbles site I wish I would never have played there. Thank you for the link.
I didn't want to start a debate about any of this. Our fellow member nifty definitely started a debate regarding gambling grubles and surely thinks that I have done something wrong. Nifty, may I tell you that you dont know me and to just assume that I am bad and casino is good even with evidence screaming the opposite is doing a disservice to all members reading here. I am just giving a warning so that others do not go through this. That is all. To discredit all opposed to inetbet is bad for people that would be much better off not playing there. I do not want to fight. I just want to warn.

 

[greasemonkey]

There is clearly an issue with iNetBet at this point.

Look, it is fairly obvious that iNetBet was looking for some way to not pay the OP. Why in the world would a casino ask to see proof of how you deposited into your online wallet? The OP states that he lost on the bonus and was just playing without one. The OP then turned in the documents needed. That is all the casino needs (they really don't even need that). Why ask for proof of how the OP funded their own online wallet? I will tell you why - it is because they didn't want to pay them. They were looking for any sort of way to claim fraud or find some miniscule rule broken. If they weren't interested in that then why would they simply not pay the player after all documents were received the 1st time? That is not how an accredited casino should operate. They should state in their terms which documents that they need to get in order to validate your account. Asking for more and more after the fact is no good. They needed to ask for this before the player actually won. They didn't. They saw that the player won and tried to find a way not to pay them.

I am not saying inetbet is rogue. (I'm not saying they are not either). But I am saying they certainly are "roguish" if not full blown rogue. This was a horrible way to treat a player. Period.

 

[chuchu59]

Shumantic, I believe most forum members treasure what you have shared with us. However, personally I would leave out the first paragraph of your opening post as players can reach their own conclusions after reading the facts. It will also tend to seem less biased though I am not suggesting that you are.

Any casino that does not take notice of the problems encountered by the players are embracing themselves for failure. They may seem to be winning arguments but deep inside players will get cautious and play only at places that are virtually trouble-free.

Continue to post of your experiences, good or bad and dont get bogged down by inappropriate gestures from a few (myself included). This is a great place for discussion on issues related to online gaming and if you feel depressed post or read something in the Attic to cheer yourself up.

 

[Nifty29]

Got to disagree with ya, Nifty. I get free chips, no coupon involved, from other RTG casinos and it always shows the playthru. I have had the cashier add freebies and playthru shows so I believe it is something different with InetBet.

And no, it's not rocket science to keep up with your spins but it is a PITA, in my opinion.

I'm sure you do......as do I. However, these would be added manually. The inetbet bonuses are issued to every eligible player on their books at one time.....it is a very different situation than an RTG manager throwing a free chip your way just for the hell of it. As I said, if they are done ad hoc by a person then they can be configured to show playthrough etc, but the cashier is obviously not setup to handle huge bulk bonuses in that way.

Chu.....with the live chat again? The horse has been dead for years and some still have to flog it. I've had more trouble with live chat issues than it is worth, to the point where I rarely use it....and I know I'm not alone.

Shumantic.....I said nothing about you being anything let alone "bad". I just said that I would like to hear what happened from the casino. It rarely happens that the player tells us everything relevant, but if you did, then great.

 

[chuchu59]

Nifty,

I dont advocate live chat for Inetbet as I believe they may fail miserably with their current crop of support staff. However, their services can be improved even without it and many posters have made suggestions in the past.

 

[shumantic]

Chu I no have the "thank" button but thank you for the post pointing out my error in posting. I understand what you are saying and I will leave out my personal bias and in future times that I post something like this.

 

[SlotsLover]

why no chat?

Can someone from Inetbet explain why there is no live chat at that "accredited" casino? Nearly every other RTG casino has live chat. This is incomprehensible.

 

[chayton]

I'm a fan of iNetBet on Facebook - when they first started their Facebook page, they said, "Like us on Facebook for special deals and free chips" and that's cool, once they reach a specific milestone they'll post a $5 freebie or a freeroll tourney or something for people who 'like' iNetBet. What's pretty amazing is the amount of people who post on their wall asking for freebies. There were people who had never played with their own money asking for free chips, and people who have 4 or 5 or more free chips in a row asking for another one.

That actually made me realize that when iNetBet said that they didn't get live chat because the whole thing would be bogged down by people looking for freebies, they may have had a point.

I've said it before and I'll say it again - I've personally never had an issue with their support, if I send a mail I usually get a response within half an hour. I agree with whoever said that it would be nice if the manager bonus shows a playthrough - but the only time I've ever made playthrough on a free chip, the excess was removed from my balance so I knew right away anyhow.

As for GG, it's not a site I frequent, but I've checked it out a bit recently. I find it interesting that people go there AFTER coming to Casinomeister and not winning their PAB - then they can throw some mud at Bryan and the gang too.

 

[Nifty29]

Very well said Chayton.

You hit the nail right on the head. : thumbsup:

 

[funeral979]

Well Inetbet DID say in the past that their prime reason for not having live chat was because they were inundated with requests for free chips.

But I just don't buy that. I seriously doubt that Inet is the only casino getting frequent requests for free chips, yet every other casino can manage their live chat and free chip requests just fine, and provide stellar customer service to boot.

Why make all your other customers suffer? I just don't get it.

 

[footdr]

I also wish they had live chat but except for a few occasions they answer emails relatively quickly. I also don't know why they can't use the playthrough in the cashier when giving "free bonuses", but if you keep track of your play you can then send an email when you think you have met playthrough.

The manager still gives monthly bonuses and that is a plus. And, they are one of the quickest to process and pay.

I have always thought no live chat in effort for management to keep number of employees to a minimum.

 

[chayton]

@funeral, I see your point. But to be completely honest, I've had some really bad experiences lately with live chat 'support' at other casinos. Either they don't answer, or they answer and cut you off, or they dick you around for 15 minutes and then tell you to send an email to support. There are exceptions - 32Red, BelleRock and 3Dice chat support is awesome but it seems like live chat at most other casinos is next thing to useless for almost anything except something simple like checking your playthrough. Then I can see where it would be useful - at least it would be more immediate than sending a mail.

If iNetBet had an autoresponder on their email so that people would at least have a confirmation that their emails were being received, that would help.

 

[The Dude]

Look, it is fairly obvious that iNetBet was looking for some way to not pay the OP.
Why in the world would a casino ask to see proof of how you deposited into your online wallet? The OP states that he lost on the bonus and was just playing without one. The OP then turned in the documents needed. That is all the casino needs (they really don't even need that). Why ask for proof of how the OP funded their own online wallet? I will tell you why - it is because they didn't want to pay them. They were looking for any sort of way to claim fraud or find some miniscule rule broken. If they weren't interested in that then why would they simply not pay the player after all documents were received the 1st time? That is not how an accredited casino should operate. They should state in their terms which documents that they need to get in order to validate your account. Asking for more and more after the fact is no good. They needed to ask for this before the player actually won. They didn't. They saw that the player won and tried to find a way not to pay them.

I am not saying inetbet is rogue. (I'm not saying they are not either). But I am saying they certainly are "roguish" if not full blown rogue. This was a horrible way to treat a player. Period.

The problem is - and with a number of other like-minded members - you are jumping to conclusions and making assumptions at the expense of iNetBet.

That's not what the complaints section is set up for. Somebody complains - fine, lets get to the bottom of what caused the complaint. I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

You say "That is not how an accredited casino should operate." Well you have not given the casino the opportunity to investigate or answer any legitimate questions. There are two sides of every coin, and I really should not be explaining this to anybody.

I can understand why members want to use this forum to "warn" others of problems - but it is a waste of cyber space if no one is given a chance to find out what went wrong. We try to fix problems, not merely complain about them.

 

[greasemonkey]

The problem is - and with a number of other like-minded members - you are jumping to conclusions and making assumptions at the expense of iNetBet.

That's not what the complaints section is set up for. Somebody complains - fine, lets get to the bottom of what caused the complaint. I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

You say "That is not how an accredited casino should operate." Well you have not given the casino the opportunity to investigate or answer any legitimate questions. There are two sides of every coin, and I really should not be explaining this to anybody.

I can understand why members want to use this forum to "warn" others of problems - but it is a waste of cyber space if no one is given a chance to find out what went wrong. We try to fix problems, not merely complain about them.

Your right. Lets see what happens here. It just jumped out at me that the recent issues are all attempts to not pay but that is my guess. I don't work there and don't know. Sorry bout jumping out of the gates too quickly.

 

[maxd]

I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

FWIW, no PAB has yet been filed by the OP.

 

[iNetBet Promos]

Hi All,
As an update:

Initially there had been some problems with incomplete docs, additional information was then requested from the OP.
There were also some issues with file size on some mails.

It took some time for the OP to come back to us again (around 10 days). After that there were some mails back and forth with support and the OP. In these they were informed what was needed. The last of such was answered just a few days back on the 11th.

During the interim period the OP played with the funds in their account. Over the course of a few sessions they added quite a substantial amount to the balance they had when the first docs were sent in. They actually added over 30% to their balance.

In the last reply on the 11th the OP was informed that the new the info they say they sent in had not been received by us. They were asked to resend and also to again make sure that the file size was not too large.

We did not hear anything back from them. Later that evening it looks as if they decided to play with the funds again. Unfortunately this time they did not add to their balance but lost.
I understand that the OP would be frustrated with this outcome. However we have not asked for anything exceptional here, such as notarised documentation.
It was the OP's choice to play again with the funds in their account.

Have a great weekend all.

Best Regards
iNetBet Promos

 

[colly]

Can I make a suggestion that might save this sort of situation happening=and this is for all casino's not just Inetet= If there is an extended delay fue to documentation issues why not offer the OP the option to put the funds on hold for 7 days rather than reversing or allowing reversals.

Seems fairly simple to me

 

[H1_Roller]

Can I make a suggestion that might save this sort of situation happening=and this is for all casino's not just Inetet= If there is an extended delay fue to documentation issues why not offer the OP the option to put the funds on hold for 7 days rather than reversing or allowing reversals.

Seems fairly simple to me

You mean a casino sees to it that a player can't lose?
You know that'll never happen.