inetbet Nightmare

[Nifty29]

Very well said Chayton.

You hit the nail right on the head. : thumbsup:

[funeral979]

Well Inetbet DID say in the past that their prime reason for not having live chat was because they were inundated with requests for free chips.

But I just don't buy that. I seriously doubt that Inet is the only casino getting frequent requests for free chips, yet every other casino can manage their live chat and free chip requests just fine, and provide stellar customer service to boot.

Why make all your other customers suffer? I just don't get it.

[footdr]

I also wish they had live chat but except for a few occasions they answer emails relatively quickly. I also don't know why they can't use the playthrough in the cashier when giving "free bonuses", but if you keep track of your play you can then send an email when you think you have met playthrough.

The manager still gives monthly bonuses and that is a plus. And, they are one of the quickest to process and pay.

I have always thought no live chat in effort for management to keep number of employees to a minimum.

[chayton]

@funeral, I see your point. But to be completely honest, I've had some really bad experiences lately with live chat 'support' at other casinos. Either they don't answer, or they answer and cut you off, or they dick you around for 15 minutes and then tell you to send an email to support. There are exceptions - 32Red, BelleRock and 3Dice chat support is awesome but it seems like live chat at most other casinos is next thing to useless for almost anything except something simple like checking your playthrough. Then I can see where it would be useful - at least it would be more immediate than sending a mail.

If iNetBet had an autoresponder on their email so that people would at least have a confirmation that their emails were being received, that would help.

[Casinomeister]

Look, it is fairly obvious that iNetBet was looking for some way to not pay the OP.
Why in the world would a casino ask to see proof of how you deposited into your online wallet? The OP states that he lost on the bonus and was just playing without one. The OP then turned in the documents needed. That is all the casino needs (they really don't even need that). Why ask for proof of how the OP funded their own online wallet? I will tell you why - it is because they didn't want to pay them. They were looking for any sort of way to claim fraud or find some miniscule rule broken. If they weren't interested in that then why would they simply not pay the player after all documents were received the 1st time? That is not how an accredited casino should operate. They should state in their terms which documents that they need to get in order to validate your account. Asking for more and more after the fact is no good. They needed to ask for this before the player actually won. They didn't. They saw that the player won and tried to find a way not to pay them.

I am not saying inetbet is rogue. (I'm not saying they are not either). But I am saying they certainly are "roguish" if not full blown rogue. This was a horrible way to treat a player. Period.

The problem is - and with a number of other like-minded members - you are jumping to conclusions and making assumptions at the expense of iNetBet.

That's not what the complaints section is set up for. Somebody complains - fine, lets get to the bottom of what caused the complaint. I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

You say "That is not how an accredited casino should operate." Well you have not given the casino the opportunity to investigate or answer any legitimate questions. There are two sides of every coin, and I really should not be explaining this to anybody.

I can understand why members want to use this forum to "warn" others of problems - but it is a waste of cyber space if no one is given a chance to find out what went wrong. We try to fix problems, not merely complain about them.

[greasemonkey]

The problem is - and with a number of other like-minded members - you are jumping to conclusions and making assumptions at the expense of iNetBet.

That's not what the complaints section is set up for. Somebody complains - fine, lets get to the bottom of what caused the complaint. I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

You say "That is not how an accredited casino should operate." Well you have not given the casino the opportunity to investigate or answer any legitimate questions. There are two sides of every coin, and I really should not be explaining this to anybody.

I can understand why members want to use this forum to "warn" others of problems - but it is a waste of cyber space if no one is given a chance to find out what went wrong. We try to fix problems, not merely complain about them.

Your right. Lets see what happens here. It just jumped out at me that the recent issues are all attempts to not pay but that is my guess. I don't work there and don't know. Sorry bout jumping out of the gates too quickly.

[maxd]

I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

FWIW, no PAB has yet been filed by the OP.

[iNetBet Promos]

Hi All,
As an update:

Initially there had been some problems with incomplete docs, additional information was then requested from the OP.
There were also some issues with file size on some mails.

It took some time for the OP to come back to us again (around 10 days). After that there were some mails back and forth with support and the OP. In these they were informed what was needed. The last of such was answered just a few days back on the 11th.

During the interim period the OP played with the funds in their account. Over the course of a few sessions they added quite a substantial amount to the balance they had when the first docs were sent in. They actually added over 30% to their balance.

In the last reply on the 11th the OP was informed that the new the info they say they sent in had not been received by us. They were asked to resend and also to again make sure that the file size was not too large.

We did not hear anything back from them. Later that evening it looks as if they decided to play with the funds again. Unfortunately this time they did not add to their balance but lost.
I understand that the OP would be frustrated with this outcome. However we have not asked for anything exceptional here, such as notarised documentation.
It was the OP's choice to play again with the funds in their account.

Have a great weekend all.

Best Regards
iNetBet Promos

[colly]

Can I make a suggestion that might save this sort of situation happening=and this is for all casino's not just Inetet= If there is an extended delay fue to documentation issues why not offer the OP the option to put the funds on hold for 7 days rather than reversing or allowing reversals.

Seems fairly simple to me

[H1_Roller]

Can I make a suggestion that might save this sort of situation happening=and this is for all casino's not just Inetet= If there is an extended delay fue to documentation issues why not offer the OP the option to put the funds on hold for 7 days rather than reversing or allowing reversals.

Seems fairly simple to me

You mean a casino sees to it that a player can't lose?
You know that'll never happen.