Vegas Regal stopped paying 13,000 Jackpot win

[lillch]

I have been playing on a regular basis at Vegas regal and made couple of deposits there.


They paid me my first withdrawal after they asked for documents.

Couple of weeks later I decided to make a deposit of 500 and got a bonus 250, as far as I remember almost all games were allowed to play.

I went to Sevens and Bars and hit the Jackpot 15,000 and managed to cashout 13500 EURO, they paid the first 2000 and then stopped paying.

They sent an email saying they leave my account open but return only the deposit for me to play without bonuses for irregular gaming.


There was no irregular game, I flat bet 15 a spin thru all the wagering and cashed in after all requirements were met.

13,000 is a lot of money for me, can anybody help with this Casino

I checked about them before I decided to play and could find only good words about Vegas Regal specifically

[maxd]

FWIW, the OP has filed a PAB: no response from the casino and since they are "Not Recommended" there's not a lot more I can do.

[Nifty29]

It's sad really.

I hope that members think carefully about what happened here and stick with trusted casinos with excellent track records like accredited casinos.

Not recommended casinos are not recommended for a reason.

Many dodgy casinos look after you like a king until you hit a jackpot, and then they shaft you. It's an MO we've seen over and over but there are some that still refuse to heed the warnings.

I'm sure there will be some objections from those who promote these places, but there is no excuse for not even bothering to communicate, let alone confiscating winnings with no valid reason provided.

[KasinoKing]

OK, let's analyse what we we have and see if we can get some clues about what happened:

Couple of weeks later I decided to make a deposit of 500 and got a bonus 250, as far as I remember almost all games were allowed to play.

I went to Sevens and Bars and hit the Jackpot 15,000 and managed to cashout 13500 EURO, they paid the first 2000 and then stopped paying.

They sent an email saying they leave my account open but return only the deposit for me to play without bonuses for irregular gaming.

I had a look at what bonuses are available to me at Vegas Regal, and although I don't have any 50% offers like the one you got, all the match bonuses I do have have maximum cash-out limits.

For example, I have this 70% one:

Regal70pc.JPG

This particular one has a cash-out limit of Bonusx50, but others have as low as x1, x4, x15, etc...

If you didn't take a screen-shot of the bonus terms before you started it's difficult to check now, but my suspicion is that your 50% bonus may have had a max of Bonus x 8 - that would explain them only allowing you to cash-out 2,000.

Any other CM members reading this: can you check if you have a 50% bonus at Regal, and if so, what are the terms?

None of the above excuses the casino for not communicating with the OP or Max, though we don't know how long the casino has been given to respond...?

KK

[Nifty29]

OK, let's analyse what we we have and see if we can get some clues about what happened:


I had a look at what bonuses are available to me at Vegas Regal, and although I don't have any 50% offers like the one you got, all the match bonuses I do have have maximum cash-out limits.

For example, I have this 70% one:

Regal70pc.JPG

This particular one has a cash-out limit of Bonusx50, but others have as low as x1, x4, x15, etc...

If you didn't take a screen-shot of the bonus terms before you started it's difficult to check now, but my suspicion is that your 50% bonus may have had a max of Bonus x 8 - that would explain them only allowing you to cash-out 2,000.

Any other CM members reading this: can you check if you have a 50% bonus at Regal, and if so, what are the terms?

None of the above excuses the casino for not communicating with the OP or Max, though we don't know how long the casino has been given to respond...?

KK

I doubt that Max would be saying they are non-responsive without giving them a reasonable time to respond.

If the player was on a max cashout, why refund his deposit? Doesn't make sense. The casino would just say that was the case.

Maybe Max could shed some light?

[spiderlegz]

Very disappointed in you KK This complaint was also posted at Askgamblers where they also chose not to reply.

As Nifty said they would have just quoted the max cashout term and certainly wouldnt have refunded the deposit.

And theres another case when they decided not to pay a player:
h ttp://www.askgamblers.com/casino-complaints/vegas-regal-confiscates-my-winnings-without-any-justification-c414

Thats not even a big sum so its quite obvious that every player playing there is at risk.

[Nifty29]

Very disappointed in you KK This complaint was also posted at Askgamblers where they also chose not to reply.

As Nifty said they would have just quoted the max cashout term and certainly wouldnt have refunded the deposit.

And theres another case when they decided not to pay a player:
h ttp://www.askgamblers.com/casino-complaints/vegas-regal-confiscates-my-winnings-without-any-justification-c414

Thats not even a big sum so its quite obvious that every player playing there is at risk.

Yes that case also seems dodgy.

Mind you, not as dodgy as some of the casinos they promote:

Cirrus
Palace of Chance
Cool Cat

...to name a few.

It seems very hypocritical to pretend to be "going in to bat" for the player with one hand when you are promoting the worst of the worst with the other.

[spiderlegz]

Yes that case also seems dodgy.

Mind you, not as dodgy as some of the casinos they promote:

Cirrus
Palace of Chance
Cool Cat

...to name a few.

It seems very hypocritical to pretend to be "going in to bat" for the player with one hand when you are promoting the worst of the worst with the other.

Well I certainly agree as the majority of their complaints are about those places. Still a good place to check if some place is racking up complaints.

And decided to check GamblingGrumbles if they have any Vegas Regal complaints. Surely they had:h ttp://www.gamblinggrumbles.com/Reports/Vegas-Regal-Casino_Irregular-Play

Yet a new case, this time for about 5k and submitted in July as the other ones. Needless to say they also ignored GamblingGrumbles.

[Nifty29]

Well I certainly agree as the majority of their complaints are about those places. Still a good place to check if some place is racking up complaints.

And decided to check GamblingGrumbles if they have any Vegas Regal complaints. Surely they had:h ttp://www.gamblinggrumbles.com/Reports/Vegas-Regal-Casino_Irregular-Play

Yet a new case, this time for about 5k and submitted in July as the other ones. Needless to say they also ignored GamblingGrumbles.

Yep, either they have been hit by a fraud ring or they are going down the tubes and are trying anything to avoid payment. My gut feeling is the latter.

[maxd]

None of the above excuses the casino for not communicating with the OP or Max, though we don't know how long the casino has been given to respond...?

10 days now I think, and a reminder or two later. If they were going to step up that's more than enough time and provocation to do so.

No offense KK but if it walks like a duck and quacks like a duck .. Candy The Happy Service Mouse would not be my first guess.