Rome Casino Closed account

[argzor]

I deposited 700 into RomeCasino on Friday night and continued playing into Saturday evening. In the middle of a heater, my account was suddenly closed. I had turned my account balance into around 3090. I sent an email into finance and asked why my account was suddenly closed and this is the exact response I got.

We have determined your account to be a risk account based on information from our support team. Therefore we will have to permanently close your account.



We apologize for the inconvenience that this has caused.



Regards,

Ben Arthur

Risk Department

I sent them another email asking for a further explanation, and it has been over 72 hours and I haven't gotten a response. How hard is it to give me an explanation that is longer than 1 sentence, or even respond to me with a 2nd email. Anyway, it has been over 3 days and I believe they are just ignoring me now. Can anyone help me?

[rainmaker]

Hello you

You may want to contact the Rome C rep. Try to send him a private message. He is the CS manager

http://www.casinomeister.com/forums/...omecasino.html

[ksech]

If you don't get any response from the rep here you can try sending CM or maxd a PM and see if they can help you out.

[argzor]

I emailed the Rep about 4 days ago, no response. I'll try sending CM or Max a PM, thanks for the information.

[RomeCasino]

I deposited 700 into RomeCasino on Friday night and continued playing into Saturday evening. In the middle of a heater, my account was suddenly closed. I had turned my account balance into around 3090. I sent an email into finance and asked why my account was suddenly closed and this is the exact response I got.

We have determined your account to be a risk account based on information from our support team. Therefore we will have to permanently close your account.

Hello Argzor,

I'm sorry I haven't responded yet, I didn't get the email you sent or a PM. My email is: noah@romepartners.com.

First off, I apologize more information was not provided regarding your account being closed, I will inquire into this matter and provide either a solution or a more detailed explanation, depending on the facts, and update you shortly.

Kind Regards,

Noah

[RomeCasino]

Hi to all,

I would like to update the forum (Argzor has been updated by PM) as to the results of my inquiry. Unfortunately, Argzor's account was flagged as a security problem, due to him using a certain financial method that was in turn used to commit fraud in other establishments.

It is a prevalent policy with Rome, and indeed most online casinos, that such accounts are closed, all deposits returned and winnings void.

Argzor's deposits have already been returned to him. It is unfortunate, and plain bad timing, that this happened after he had amassed winnings, this is true. But it had no weight in the decision, it is simple procedure by the security department. I do apologize on behalf of Rome that the department was a bit late in discovering this, that is a glitch, for sure. But the information is not always immediately available.

I'm sure players realize why this policy is in place, as to protect the establishments from players who routinely chargeback when not winning. That is not to say Argzor is such a player, just that this is why we have this policy.

Kind Regards,

Noah

[LaHutti]

I'm not entirely sure I got this right......but this is how I understand what you're saying:
You have a deposit method available, that will void peoples winnings if they use it, and win, because they may or may not chargeback ?
I hope I got it wrong.....
Why on earth is it possible to make a deposit in the first place then, if it's considered such a security risk ?

[lnspin]

Hi to all,

I would like to update the forum (Argzor has been updated by PM) as to the results of my inquiry. Unfortunately, Argzor's account was flagged as a security problem, due to him using a certain financial method that was in turn used to commit fraud in other establishments.

It is a prevalent policy with Rome, and indeed most online casinos, that such accounts are closed, all deposits returned and winnings void.

Argzor's deposits have already been returned to him. It is unfortunate, and plain bad timing, that this happened after he had amassed winnings, this is true. But it had no weight in the decision, it is simple procedure by the security department. I do apologize on behalf of Rome that the department was a bit late in discovering this, that is a glitch, for sure. But the information is not always immediately available.

I'm sure players realize why this policy is in place, as to protect the establishments from players who routinely chargeback when not winning. That is not to say Argzor is such a player, just that this is why we have this policy.

Kind Regards,

Noah

Im sure we all know if he lost, he would have gotten it back too.

[P.V.]

Hi to all,
That is not to say Argzor is such a player, just that this is why we have this policy.

Kind Regards,

Noah

Either Argzor is such a player or he isn't? If he's done chargeback's elsewhere then I understand, done deal.

If Argzor simply used a deposit method, this is how I read it, that other OC's have reported chargeback's from then where does Argzor come into play?

Not his fault if you accepted his deposit, how would he know making this type deposit would flag him as player fraud if it's an accepted way to make a deposit?

This needs clarification as it reads players can now be flagged for accepted deposit methods and then be grouped as a fraudulent player.

What am I missing here?

[RomeCasino]

Either Argzor is such a player or he isn't? If he's done chargeback's elsewhere then I understand, done deal.

If Argzor simply used a deposit method, this is how I read it, that other OC's have reported chargeback's from then where does Argzor come into play?

Not his fault if you accepted his deposit, how would he know making this type deposit would flag him as player fraud if it's an accepted way to make a deposit?

This needs clarification as it reads players can now be flagged for accepted deposit methods and then be grouped as a fraudulent player.

What am I missing here?

Hi Guys,

This is my fault. Really bad wording. I did not mean the method itself was the problem, It was the actual card used. I will edit my former post to rectify the misunderstanding. Basically, the card was used to perform several chargebacks.

Again, I apologize for the misleading phrasing.

Kind Regards,

Noah