Grand Duke Not Paying £7200 BJ Winnings Due to 'System'!

[jetset]

BTW - I see that 'Carin' was active in this thread as well:

http://www.casinomeister.com/forums/...ke-casino.html

[Simmo!]

Nice work Simmo!

I could smell that one a mile away.

Busted!

Nice sleuthing, Simmo!

Thanks but even my cat could have spotted that one LOL

[vinylweatherman]

Busted!

So now these jerks add fraudulent shilling to their catalogue of 'offerings' LOL - you really have to wonder how incompetent and integrity-challenged management like this can survive. Unbelievably inept and clumsy.

Nice sleuthing, Simmo!

Maybe they are missing the new friends they made whilst in the rogue pit, and want to be let back in

It seems they are putting on a public show to convince us that it was all down to a "misunderstanding", and that they meant to say "strategy" rather than "system", and that the replies Max and Bryan first received, and that the rep at 2+2 denied any knowledge of, was inept CS staff taking it upon themselves to concoct a response "from the owners", rather than bothering to forward the matter up the chain of command.

Behind the scenes, they are STILL "fighting dirty", even though they have already managed to convince Bryan to give them the benefit of the doubt and release them from the pit.

Although they asked the OP to send notarised documents to their support centre, and Bryan told the OP to go ahead and do this, they were PERFECTLY HAPPY with the OPs account when they were using this "system" excuse for non payment, so this latest move looks more like some more "dirty fighting" rather their genuine concern that this player has provided false registration details. Now, they get someone to sign up here with FRAUDULENT DETAILS in order to pose as an ordinary housewife from Belgium who won 3000 on the slots, and got paid with no problems.

Given that this Belgian housewife is using an Israeli IP address, how come Grand Duke didn't ask HER to send notarised documents to their support centre before paying out the 3000?

[Repro]

EDIT: nevermind...

[CasinoBeacon]

Grand Duke are pretty much done now in my eyes, and those of many other affiliates. I'd rather go hungry than earn a penny from this 'casino' and some badly-worded e-mails to myself have only gone to sour my opinion of Grand Duke.

Grand Duke: worst new entrant into the online casino industry for some time.

[mrjones]

any update to wether jackie has been paid as of yet ?????

[vinylweatherman]

any update to wether jackie has been paid as of yet ?????

Given that notarised documents have to be sent to the Philipines, resolution could take quite some time. It'll take a couple of weeks for the OP to get notarised copies done, and then post them off, and for them to arrive.

The question as to whether the OP will get paid, or whether fraud will be claimed as a new reason for non-payment is going to hang over Grand Duke for some time, probably into Early August.

They would have been better off getting this over with quickly, and through the normal channels of having the OP scan and send the documents, a process that would take a couple of days. It seems they have gone straight to requesting notarised copies in the mail, rather than finding something amiss with scanned copies, and then asking for notarised copies.

Even if they end up paying, the damage has already been done by their having to be "dragged kicking & screaming" to paying the OP, and pulling every stunt they could think of in order to wriggle out of making payment, even to the extent of lying over at the affiliate forum in order to make it appear that CM simply rogued them without offering them the chance to put their side, and that the OP was a "known abuser", something that it would have been IMPOSSIBLE for a new operator to determine from the very limited play of the OP. It suggests that any player is going to be considered a "known abuser" the moment they start playing Blackjack with their bonus, as though the choice of this game alone equates to "abuse", and merely flat betting and playing "normal basic strategy" is enough to void winnings on the grounds of "illegal strategy/system".

[jackieonweb]

Well I arranged to get my ID notarized tomorrow and send it off, but Grand Duke already paid me the other day, which was odd.

Anyway, thanks CM guys for helping me out on this Maybe they will think twice about trying to con people in the future... Affiliates pulling out and bad publicity is exactly what they deserve. The ironic thing is, I would have played there a lot more if they paid me, and they would have had a chance to get some of that cash back, but not now.

I warned them they wouldn't get away with trying to con me, but they didn't listen.

[SlotMonster]

So, turns out they didn't need your documents

[jetset]

Yeah - clearly just another stalling tactic....