Grand Duke Not Paying £7200 BJ Winnings Due to 'System'!

[vinylweatherman]

Yeah - clearly just another stalling tactic....

Pretty obvious, and probably because they have been reading this thread, as well as the one at the affiliate forum.

Looks like they thought twice about the sheer length of time it would take to sort out these documents, and all the while this case being unresolved.

Given that they didn't need these documents, it is clearly 100% a stalling tactic, as if they DID really need these documents to comply with "international regulations", there is NO WAY they would have been able to pay until "due process" had been followed.

This case has now given us "hard evidence" that at least some cases of "send notarised documents to our offices in the Philipines" is being used as a stalling tactic when faced with players they don't want to pay, rather than because of genuine concerns that the account is being operated fraudulently through the use of bogus personal details.

Quite a few Playtech operators have pulled this one out of the hat, and I have to wonder how many such requests are GENUINE attempts to double check "inconsistencies" with a player's account details and scanned documents, as against being used as a stalling tactic.

The OP should steer well clear of ANY small Playtech operator, as they are bound to be on the "blacklist" at this support centre, which seems to be used by a number of Playtech casinos, even though they never admit this on the website, and it only comes to light when a player has complained about being asked to "send notarised documents to <this particular centre>".

It looks like some kind of "white label" set-up with these small operators, which are all being run by this particular support centre, which also uses data gathered from all the other operators it does support for, and thus has something like the "Rival player grading database" that caused so much bad publicity for all Rival powered casinos, that were eventually discovered to be nothing more than a bunch of "white labels" being operated by Bonne Chance/Silverstone.

What we need is information to separate the fully independent Playtech operators from those run by this Philipines support company on behalf of the operators. Players should approach this group of "outsourced" Playtech casinos as they would (or should) any collection of "white label" casinos such as Rival and Cassava. In other words, have problems at one down to you being called "abusive", and avoiding the others because they will have been "informed" that you have now been classed as "abusive" by this support centre, and this will be applied to all accounts, not just the one that did the accusing.

[Repro]

I think this "new proof" of stalling tactics should be a good enough reason to (re)rogue them.

[mrjones]

I think this "new proof" of stalling tactics should be a good enough reason to (re)rogue them.

lol yes they should be rogued imho just for all the bs theyve supplied)

[Flyer187]

To the pit (this is sparta style)