Inetbet - bogus complaint

**CB4915** · 2nd March 2011, 10:39 AM

My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus.
I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.

**ksech** · 2nd March 2011, 10:45 AM

You can try contacting the rep here and explain the situation. I've seen where they have bypassed this rule before in similar cases. If you can't get any help from the rep, THEN try contacting Maxd about a PAB. Make sure you read the PAB rules first though.

Good luck!

**rainmaker** · 2nd March 2011, 10:58 AM

Originally Posted by CB4915

My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus. I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.

I don`t think you should do a PAB. You did break a paragraph in their T&C, so you don`t have a case. But you can try to explain yourself to them and maybe they will give you your winnings in goodwill.

Your story sounds a bit suspicious, and I do not think the casino has done something wrong or unethical here

**Casinomeister** · 2nd March 2011, 11:14 AM

Originally Posted by CB4915

My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus.
I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.

And the casino rep should assist you because??

I think a better approach would have been PMing the casino rep with a tactful explanation about what happened. To publicly denounce them and to try and rally the troops is coercion in my opinion.

Why should they see things your way if you label them as unethical opportunists? I'd tell you to take a hike if it were me.

**ceks79** · 2nd March 2011, 11:32 AM

I wonder why accounts are not locked at the same second the system feels two accounts using same same IP....as long as we talk "deposits" everything is ok.
iNetBet have been around for a long time and I think if they see there have been no abuse among these 2 accounts I see no problems for them to let you get your money. Come on, I mean its 2011 now lets be a little flexible and look at each individual issue.

I recently read a post at another forum about same issues at Big Dollar, a player cashed out I think $16,000 from a free chip but was denied at first cause his wife hade an account too an they have used same emails or what is was but different credit cards...no abuse in any way but they broke the casino rules but Big Dollar finally decided to pay out that huge amount after have had internal discussions. (I miss Big Dollar when they where Micro...) If a Grand Privé casinos can do that I think iNetBet can too if they want........

Good Luck!

**vinylweatherman** · 2nd March 2011, 11:36 AM

Surely they need to verify the renter as well, to ensure they are a real person, and not a duplicate account.
The rule is ONLY bypassed when the casino can be CERTAIN through their own investigations that the story is true, rather than an attempt to get around the one account rules.

In the greater sense I have to agree that this rule is "unfair", because it requires adult members of a household to be open with each other to quite an intimate level. Given that many players don't even tell their PARTNER about it, the current system of checking AFTER play for duplicate accounts is not in the interests of the player, and does leave the casinos open to such accusations, since it seems the rule is ONLY important once a player WINS.

This case should have been picked up immediately, and the second attempt to open an account through the same router should have been blocked, and the player referred to support for manual verification BEFORE they were able to play. It's an easy enough check to do, and it is clear they CAN do it, because they are catching these cases during routine verification at withdrawal.

This kind of case often comes to the forum because casinos tell the player to "talk to the hand" when they try to sort it out themselves. This means that some players give up easily at the first signs of this, or don't even try.

**Nifty29** · 2nd March 2011, 12:54 PM

One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise

**rainmaker** · 2nd March 2011, 01:02 PM

Originally Posted by Nifty29

One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise

Yeah Nifty

He also says : I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.

Who would use someone else's e-mail account to send out curriculum vitae/ résumé ? It's just too silly.

**ksech** · 2nd March 2011, 01:11 PM

Sorry guys! I was just trying to be nice as this is a first time poster. Maybe I jumped the gun on the "trying to be optimistic" attitude. I'm a firm believer of everything/everyone isn't a fraudster and mistakes can be made.

**petro** · 2nd March 2011, 01:18 PM

Originally Posted by Casinomeister

To publicly denounce them and to try and rally the troops is coercion in my opinion.

Yes, that's true. Also, if you want something from someone it doesn't make any sense to be nasty but it makes every sense to be on your best behaviour. I am not saying OP should suck-up to iNetBet or anything...