irregular play ???? just registered! 7 sultans!

**petshoppete** · 11th February 2011, 08:39 PM

hi! this is not a complaint just yet! but soon maybe!!!.on wed 9th feb i registered with 7sultans and deposited 70 quid. then i won nearly a couple of hundred between cups of coffee on roulette then cashed out 200 because i won. then logged out. the next day i logged back in and won a couple more hundred over a few cups of coffee which i didnt expect!!!! so i cashed out 200 again. when i went in today the 11th my balance was out of whack. so i spoke with erin on the chatroom (which i have a copy of) they had confiscated 130quid of my 200quid second withdrawal. she said because of irregular play!!!???? whatever that means!
she gave me a number which i can call on monday
any advice in the meantime?
i have done nothing wrong.
thanks forum
pete.

**Nifty29** · 11th February 2011, 09:58 PM

Roulette has something to do with it I imagine.

It's difficult to help you as we don't know what the casinos explanation is yet.

Did you take a bonus?

**Rick Deckard** · 11th February 2011, 10:07 PM

Originally Posted by petshoppete

they had confiscated 130quid of my 200quid second withdrawal. she said because of irregular play!!!???? whatever that means!

I'd like to know what irregular play means too. Don't wait till Monday, contact the representative of the casino here today.

**rockycatt** · 11th February 2011, 10:24 PM

any bonuses used if so?? when you played roulette did you cover all the numbers or use other means to get past a wager requirement im not accusing you just asking they frown on tactics like this used by professional bonus hunters

on a lighter note ive always been paid to my e wallet directly after the 3 days
wait for reversing

if your all good they will pay

**petshoppete** · 11th February 2011, 10:58 PM

i didnt take any bonuses. and yes i was playing roulette. i'll contact the casino rep in the morning. its late here and im off to bed.
will let you all know how i get on!
thanks folks
goodnight.

**Rick Deckard** · 11th February 2011, 11:17 PM

i didnt take any bonuses. and yes i was playing roulette

Good for you Petshop, as we all know bonuses are designed to exploit players.

Originally Posted by rockycatt

any bonuses used if so?? when you played roulette did you cover all the numbers or use other means to get past a wager requirement im not accusing you just asking they frown on tactics like this used by professional bonus hunters

Say someone did take the bonus to play roulette it's extemeley unlikely that they could of played through a £30,000 wagering requirement. Even if they were a professional bonus hunter, whatever that myth is.

Quoted from 7Sultans Roulette bonus wagering policy below
"If you play only Roulette, which count 10% toward your bonus play-through requirement, you will need to play-through 3,000 credits to move a 10 credit increment to your Cash Balance, and 30,000 credits before the entire bonus is moved to your Cash Balance."

**doomed4ever** · 11th February 2011, 11:51 PM

Originally Posted by petshoppete

i didnt take any bonuses. and yes i was playing roulette. i'll contact the casino rep in the morning. its late here and im off to bed.
will let you all know how i get on!
thanks folks
goodnight.

Well if you did not take any bonus your on safe ground. Not sure what they mean by irregular play ? I dont play this casino group anymore but never had a cash out problem. And slight derail - only reason I do not play there anymore is becuase of the revamp in withdraw times - e.g no flush and no withdraws processed after 9am Friday morning until the following monday.

Hope you get it sorted.

**ergopro** · 12th February 2011, 08:32 AM

Lose on Roulette = regular play
Win on Roulette = irregular play
Eh?

**petshoppete** · 12th February 2011, 09:38 AM

hi!
i got a email this morning from 7sultans support on why they confiscated my winnings.
it said
'as per terms and conditions equal or hegde betting is considered irregular for bonus playthrough purposes, therefore bets are not allowed cover more then 70% of the table'

the thing is, i never claimed any bonus!!!!
i have contacted the casino rep.
you may have a point ergo!
later folks
pete.

**GrandMaster** · 12th February 2011, 11:05 AM

Originally Posted by petshoppete

hi!
i got a email this morning from 7sultans support on why they confiscated my winnings.
it said
'as per terms and conditions equal or hegde betting is considered irregular for bonus playthrough purposes, therefore bets are not allowed cover more then 70% of the table'

the thing is, i never claimed any bonus!!!!
i have contacted the casino rep.
you may have a point ergo!
later folks
pete.

Have you checked that they did not sneakily give you an automatic sign-up bonus?