Rushmore slow pay

[Mickioh]

Anyone else having trouble getting paid by Rushmore? It has been over a month since my winnings were approved, but no money. Everytime I call, I get a different answer and the next person I talk to said to disregard what the last person said. This is all making me wonder if I will ever get paid.

[Marie2473]

I am not totally 100% sure but it seems as though I have read about this at Club world and slots oasis as well and I am pretty sure they belong to the same group (i might be wrong) so I am smelling a pattern.
They have no history of "ripping" people off so I am sure that as long as u didnt break any rules you will eventually get paid

[liquuid_fusion]

Slots Oasis are in the Rushmore group, but not club world (different group).

Personally i've always found Rushmore group to be slow payers, they almost never pay according to the timescales on their website. But they have always paid me eventually without too much hassling, even for some pretty large wins.

Send a PM to their rep on here, she's good.

[Mickioh]

Thanks for the idea. I'm new to the board so how do I find the Rep for Rushmore on here? BTW, one of the people I talked to said it was because I paid by electronic check and they are having issues with that, however, I told them they don't seem to have any trouble taking my money...and a wire transfer to me doesn't have anything to do with electronic check. The lady I always sent messages to, Natalie Jordan, they told me is no longer there.

[XOXOXOXOXOX]

There are resent messages that Cherry Red and Slot Oasis have the same issues. they are all the same group.

http://www.casinomeister.com/forums/...ed-issues.html

http://www.casinomeister.com/forums/...al-delays.html

http://www.casinomeister.com/forums/...-problems.html

reps http://www.casinomeister.com/forums/showroster.php look for Louise

good luck

[jetset]

Sounds as if these Rushmore guys are on the skids!

[Gret]

Louise,

I've been very happy with Rushmore and have not had any problems until now.

Why haven't the withdrawals been processed? I'm tired of hearing about "Technical Issues" for the past two weeks. I'm sure all the other bills have been paid, so why haven't the players?

This is not good and obviously reflects very badly about the casino.

Patience is wearing thin at this point and the lack of information about the cause and timing of the resolution isn't helping.

[jetset]

It is often also a worrying indicator that the company has a cash flow problem and could be about to head south.

Be careful around casinos that behave like this, are shedding staff and don't communicate with their players.

[yameater]

Thanks for the idea. I'm new to the board so how do I find the Rep for Rushmore on here? BTW, one of the people I talked to said it was because I paid by electronic check and they are having issues with that, however, I told them they don't seem to have any trouble taking my money...and a wire transfer to me doesn't have anything to do with electronic check. The lady I always sent messages to, Natalie Jordan, they told me is no longer there.

" BTW, one of the people I talked to said it was because I paid by electronic check"

I know this part is true. I used an echeck at Bodog, and it took them forever to clear the check at my bank ( of course they state 7 days). Then when it does clear, it can be another 7-10 days for the processor. Then of course you have to wait on the delivery with FedEx or USPS...another 5 days maybe more. It's annoying. Echecks are convenient as far as funding your casino account, but the withdrawal process takes a bit more time. Good luck.

[kl50]

Hi folks -
I am new here and ran into a situation where I won a random jackpot at Rushmore casino on November 24th. It has been over a month and I still have not received my winnings. I send messages and I get vague answers about technical issues and processor changes. I have won before and was eventually paid after some complaining, but nothing like this. Rushmore doesn't even respond to my emails any longer. Has anyone had anything similar and is there something I can do? Any recourse? I am so frustrated with the lack of courtesy and response from Rushmore Casino.