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Casino Complaint Rushmore slow pay

M

Mickioh

Dormant account
Joined
Dec 23, 2010
Location
US
Anyone else having trouble getting paid by Rushmore? It has been over a month since my winnings were approved, but no money. Everytime I call, I get a different answer and the next person I talk to said to disregard what the last person said. This is all making me wonder if I will ever get paid.
 
I am not totally 100% sure but it seems as though I have read about this at Club world and slots oasis as well and I am pretty sure they belong to the same group (i might be wrong) so I am smelling a pattern.
They have no history of "ripping" people off so I am sure that as long as u didnt break any rules you will eventually get paid
 
Slots Oasis are in the Rushmore group, but not club world (different group).

Personally i've always found Rushmore group to be slow payers, they almost never pay according to the timescales on their website. But they have always paid me eventually without too much hassling, even for some pretty large wins.

Send a PM to their rep on here, she's good.
 
Thanks for the idea. I'm new to the board so how do I find the Rep for Rushmore on here? BTW, one of the people I talked to said it was because I paid by electronic check and they are having issues with that, however, I told them they don't seem to have any trouble taking my money...and a wire transfer to me doesn't have anything to do with electronic check. The lady I always sent messages to, Natalie Jordan, they told me is no longer there.
 
Louise,

I've been very happy with Rushmore and have not had any problems until now.

Why haven't the withdrawals been processed? I'm tired of hearing about "Technical Issues" for the past two weeks. I'm sure all the other bills have been paid, so why haven't the players?

This is not good and obviously reflects very badly about the casino.

Patience is wearing thin at this point and the lack of information about the cause and timing of the resolution isn't helping.
 
It is often also a worrying indicator that the company has a cash flow problem and could be about to head south.

Be careful around casinos that behave like this, are shedding staff and don't communicate with their players.
 
Mickioh said:
Thanks for the idea. I'm new to the board so how do I find the Rep for Rushmore on here? BTW, one of the people I talked to said it was because I paid by electronic check and they are having issues with that, however, I told them they don't seem to have any trouble taking my money...and a wire transfer to me doesn't have anything to do with electronic check. The lady I always sent messages to, Natalie Jordan, they told me is no longer there.
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" BTW, one of the people I talked to said it was because I paid by electronic check"

I know this part is true. I used an echeck at Bodog, and it took them forever to clear the check at my bank ( of course they state 7 days). Then when it does clear, it can be another 7-10 days for the processor. Then of course you have to wait on the delivery with FedEx or USPS...another 5 days maybe more. It's annoying. Echecks are convenient as far as funding your casino account, but the withdrawal process takes a bit more time. Good luck.
 
Rushmore not paying winnings

Hi folks -
I am new here and ran into a situation where I won a random jackpot at Rushmore casino on November 24th. It has been over a month and I still have not received my winnings. I send messages and I get vague answers about technical issues and processor changes. I have won before and was eventually paid after some complaining, but nothing like this. Rushmore doesn't even respond to my emails any longer. Has anyone had anything similar and is there something I can do? Any recourse? I am so frustrated with the lack of courtesy and response from Rushmore Casino.
 
kl50 said:
Hi folks -
I am new here and ran into a situation where I won a random jackpot at Rushmore casino on November 24th. It has been over a month and I still have not received my winnings. I send messages and I get vague answers about technical issues and processor changes. I have won before and was eventually paid after some complaining, but nothing like this. Rushmore doesn't even respond to my emails any longer. Has anyone had anything similar and is there something I can do? Any recourse? I am so frustrated with the lack of courtesy and response from Rushmore Casino.
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That is disgraceful.

I would submit a Pitch-a-bitch via Maxd.

Could someone please post the link as I'm on my mobile and it's a pain. :)
 
They USED to be accredited. Good call. (on the lowered status)

They were a pretty big gun in the casino world and things like this should tell us all that things are not pretty in casino land as of late.
 
kl50 said:
Hi folks -
I am new here and ran into a situation where I won a random jackpot at Rushmore casino on November 24th. It has been over a month and I still have not received my winnings. I send messages and I get vague answers about technical issues and processor changes. I have won before and was eventually paid after some complaining, but nothing like this. Rushmore doesn't even respond to my emails any longer. Has anyone had anything similar and is there something I can do? Any recourse? I am so frustrated with the lack of courtesy and response from Rushmore Casino.
Click to expand...

Well sure hope you get paid. When i won a 6k random there well over a year and half ago it took me around 6 firggin weeks to get the wire. 1 lame excuse after another. That was shortly before they were booted off the accred list here. I never deposited again and would advise anyone who wants timly payouts e.g 24 hours or less with zero excuses then look to play elsewhere. Fingers crossed though you get what is rightly YOURS!
 
Not paid either...

I have been playing @ Rushmore since 2008 and am usually paid within 10 business days via wire...I am a US player.

As of today, I am still waiting to receive payment for two "approved" withdrawals totaling over $6000. One is now at 20 business days from when it was approved and the other is at 15 business days.

After speaking to several managers and other "VIP" hosts, they all say that I will be paid, it is a priority, blah blah blah...

Apparently, they cannot (or are not) processing ANY payments, regardless of the method, yet they are still accepting deposits...wtf?

At what point should I just dispute the charges (deposits to the casino) on my credit card? Are there any consequences if I do this? I've put over $6k worth of CC charges through Rushmore in the last 60 days, so obviously, I'd only dispute the amount they owe me.
 
travelingboy said:
I have been playing @ Rushmore since 2008 and am usually paid within 10 business days via wire...I am a US player.

At what point should I just dispute the charges (deposits to the casino) on my credit card? Are there any consequences if I do this? I've put over $6k worth of CC charges through Rushmore in the last 60 days, so obviously, I'd only dispute the amount they owe me.
Click to expand...


Hi travelingboy

If I were you I would wait a bit more before disputing charges. Chargeback is the last line of defense against rogue casinos, you may end up in a negative database. In other words, you'll be likely to be excluded from other RTG casinos.

In my experience the group has always paid, and I believe that at some point Rushmore and the other casinos will pay.

I hope this post has helped you.

Happy new year 2011 to all of you :)
 
travelingboy said:
I have been playing @ Rushmore since 2008 and am usually paid within 10 business days via wire...I am a US player.

As of today, I am still waiting to receive payment for two "approved" withdrawals totaling over $6000. One is now at 20 business days from when it was approved and the other is at 15 business days.

After speaking to several managers and other "VIP" hosts, they all say that I will be paid, it is a priority, blah blah blah...

Apparently, they cannot (or are not) processing ANY payments, regardless of the method, yet they are still accepting deposits...wtf?

At what point should I just dispute the charges (deposits to the casino) on my credit card? Are there any consequences if I do this? I've put over $6k worth of CC charges through Rushmore in the last 60 days, so obviously, I'd only dispute the amount they owe me.
Click to expand...

Right at the last possible moment, and only if there is no sign of any progress, or clear evidence that these excuses are bogus.

It seems they are not processing ANY payments at all, and they have no idea when they will solve the problems. There is therefore NO guarantee that ANYONE will be paid at present, since they don't know if these issues CAN be solved.

It seems VERY suspicious that a "technical issue" could cause such a COMPLETE shutdown of EVERYTHING related to payments. If they were more willing to tell us more about the nature of the problem we might understand, and be more patient, however the secrecy is worrying. Secrecy usually means there is something to hide that is WORSE than the information being released.

This is how the EWX fiasco has played out. They used the "technical issues" excuse for WEEKS, but the longer it takes to solve a "technical issue", the less believable the excuse becomes. It seems Rushmore have had this particular "technical issue" for almost a MONTH, and it does not JUST affect US players either, so CANNOT have anything to do with the additional problems involved with processing through the US borders.

The most obvious explanation is that they have taken a MASSIVE hit because of the US situation, and have lost access to pretty much all their funds, and need to find further liquid funds to begin processing payments again. Technically they are not "bust" in such a situation, but would be unable to pay anyone until they had alternative funds in place. Despite being a "US problem", it would also have a serious impact on payments to non-US players.

EWX was a major player in the US processing system, so there must be considerable sums tied up on both sides (players & operators).
 
Is there anyway to combine the multiple threads about the rushpod group's no pay/slow pay. It would be helpful to have just one thread to refer to.

Sorry if that is a pain in the bottom question, just that I think it would tidy up the board and be easier to access info on.
 
One of their VIP Managers....Michael Baxter abruptly left in the last 60 days for sure. He and I butted heads on a few occasions over certain issues. I won lots of money from them last year and thank heaven I was paid. I closed my accounts after the games got very suspicious in play, which seems to be that way across all RTG casinos, as of late.

I'm telling anyone that will listen, please, steer clear of all RTG casinos. There are turbulent times ahead and you don't want to get caught in their bag of tricks. I wouldn't trust any of them right now.
 
New Update

Apparently, two of the four VIP Managers resigned in December, leaving only two remaining VIP Managers, one of which is on an extended vacation.

I checked in today and there is still no answer on the timeframe for withdrawals.

I have been paid many times in the past, but each day that goes by seems like the likelihood of me getting paid is diminished.

If I dispute the charges with my credit card, what is the process? Just tell them I never received my "product" (since they always use third parties to process)?
 
travelingboy said:
Apparently, two of the four VIP Managers resigned in December, leaving only two remaining VIP Managers, one of which is on an extended vacation.

I checked in today and there is still no answer on the timeframe for withdrawals.

I have been paid many times in the past, but each day that goes by seems like the likelihood of me getting paid is diminished.

If I dispute the charges with my credit card, what is the process? Just tell them I never received my "product" (since they always use third parties to process)?
Click to expand...

Chargebacks are a huge no-no at Casinomeister, regardless (last I knew ) of the reason.

Everyone I know who ADMITTED making chargebacks here has been banned so you might want to keep that in mind.

I am trying to help you here, and I'm not passing judgment either way.
 
Nifty29 said:
Chargebacks are a huge no-no at Casinomeister, regardless (last I knew ) of the reason.

Everyone I know who ADMITTED making chargebacks here has been banned so you might want to keep that in mind.

I am trying to help you here, and I'm not passing judgment either way.
Click to expand...

Thanks for the feedback. I've never made a chargeback in the past and am trying to never have to do it, but I just want to get paid...just looking for advice...I'm a very reasonable person :)
 
travelingboy said:
Thanks for the feedback. I've never made a chargeback in the past and am trying to never have to do it, but I just want to get paid...just looking for advice...I'm a very reasonable person :)
Click to expand...

No problem.

Just didn't want to see you booted out :)

New members are important - we all have something to share and we can all learn from each other.
 
Today they told me " a couple of days" and the payments to everyone will begin. I hope that is true. This was at Cherry Red but they are in the same group (Cherry Red, Rushmore, Slots Oasis, Pure Vegas).
 
Reading through this is setting off my alarm bells.
If I were OP I would wait a little longer b4 doing a chargeback.
But not too much longer...

And where is their casino rep.?
Shouldn't he/she be here?
 
petro said:
Reading through this is setting off my alarm bells.
If I were OP I would wait a little longer b4 doing a chargeback.But not too much longer...

And where is their casino rep.?
Shouldn't he/she be here?
Click to expand...

The chargeback is the equivalent of dropping a nuclear bomb to resolve a war. It is the absolute last resort, because there is no going back. There have been a number of cases like this recently where the casino HAS eventually paid out (Lock incident), and it has been the relentless pressure from the player community that has ensured the problem remains in the spotlight.

This is the case now. This Rushmore non-payment issue is very visible, and must act as a strong incentive for them to hurry up & get on with it.

The fact that players are now discussing the chargeback option should show Rushmore that time has run out on this, and action is needed NOW. The problem is not helped by Rushmore being rather vague about what is causing such long term problems. Given the recent EWX development, now is NOT the time to be using the "technical issues" excuse to buy time to fix a longer term problem.

If they explained just what this issue is, and what it will take for it to be fixed, players may be more patient and understanding. Conversely, reluctance to explain, just as with EWX, looks like they are facing an even WORSE situation than they want us to know about.

In earlier times, it WOULD have been enough to make promises for a long term resolution, but the over-use of the vague excuse "technical issues" by operators and eWallets to cover up something REALLY catastrophic has meant that players no longer buy into it for longer than a few days.
 
Rushmore

This was my last live chat with Rushmore. We will see what happens.


Alice: Hi and welcome. How can I help you?
me001: Hi Alice - have you gotten your winnings payout problem fixed yet? Been waiting over a month!
Alice: Hopefully within a few days it will be all set up, I apologize for the waiting time
me001: What is a few days - I was told that 3 weeks ago
Alice: I know I am sorry it is about to be all set ant I assure you that you will get everything within a very short time
me001: Promise?
Alice: Alice's word
Alice: I'm really sorry believe me it is not up to us
me001: Do you know what the problem is?
Alice: It is a technical issue that caused a massive systems going down
 
@travelingboy, you can try to contact Louise (not sure if she is even there anymore, but she was able to help some players before)...
Scroll down to the I-Gaming reps and look for Louise, you can send her a PM
https://www.casinomeister.com/forums/members/?key=staff_members

You may also want to send maxd a PM and see if you have grounds for a PAB (Pitch-A-Bitch)...
https://www.casinomeister.com/player-arbitration-pab/

Make sure you read all the FAQs before you file, and you will want to temporarily stop posting so as not to hurt your chances if you can PBA.

As Nifty and VWM have stated, doing a chargeback is the last thing you want to do. It will hurt you more in the long run.
Good luck!
 
Last edited:
This group should have been sentanced to the rogue pit a long time ago in my view. Countless slow payments , excuse after excuse. Be done with them. Fool are those that deposit with this outfit!
 
Suggest nobody play any RTG

Even those that "were" trustworthy seem to be having troubles processing the simplest of withdrawals to quicktender. I am deleting them all. Good-bye RTG forever.
 
Hello all,

I hope that everyone is well and wish everyone a Happy New Year.

I know that things have been very difficult in the last few weeks and we have a lot of dissatisfied and frustrated players, and rightly so. I don't deny that the situation hasn't been an unfortunate one and apologize to all of the players that have been caught up in this.

This is not something that we wanted to happen, by any means, and have been doing all we can in order to fix the issue as soon as we could, but it has taken time.

I am however happy (and relieved) to report that the issue has been fixed and all withdrawals that have been approved are being sent out on a daily basis. As much as can be processed, is being processed. There is of course quite a backlog of withdrawals to be processed and sent, so they are being sent out in batches according to the date of the approved withdrawal/s.

A lot of withdrawals have already been sent out so if you haven't received your monies yet, then they are either on their way or about to be processed within the next few days. Please bear in mind that wires will take several days to be received in your bank accounts from the time of being processed from our side, so the wait isn't over, I know, but you can be assured that it will reach you as soon as we can get it to you now.

I would like to take this opportunity to offer my sincere apologies on behalf of the company and thank everyone for their patience.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
I have been waiting since around Thanksgiving since my withdrawal request. Nothing yet ..... I've given up hope now.:(
 
Mickioh said:
I have been waiting since around Thanksgiving since my withdrawal request. Nothing yet ..... I've given up hope now.:(
Click to expand...


There could be a bunch of different reasons for that. Could be different payment methods. Different countries, banks and so on. It looks like people are getting paid and as Louise stated "the wait isn't over" but it is close to over.

I wouldn't be giving up hope if I were you, I would be getting excited that I was about to get paid! cheer up, you should see my ewx account and I have no idea whats going on there. :)
 
Thanks to both of you...feel a little bit better now. I have only used EWE once a few months ago. I guess I should know what is going on there, but don't. Can you give me just a quick snyopsis? Also, just started using QuickTender. Any problems there?
 
So far, QT is good, but these wallets are always uncertain.
EWX: money is "frozen" since mid November. I have no idea what that means, other than no one, including operators, can use that money, although the website is still operational. Story going around was that US gov't is responsible, but this story is highly uncertain due to no press releases etc. Could also be embezzlement, theft, etc. I'm hoping for a bit of resolution there in the new year, but I'm not overly optimistic :(
 
“We regret to inform you that we are no longer able to continue service at this time due to a Federal warrant issued to seize our funds”. Now EwalletXpress is stating that anyone who is owed money can request a transfer to their checking accounts and all monies owed will be transferred once “technical issues are resolved”. Are they kidding? Why are they still talking about “technical issues”? Can you trust that they are telling the truth about the transfers when in the same sentence they are still using the same excuse that they were weeks ago when we all know they were lying? Customers should be enraged over the treatment they received during this process and should find it hard to trust any online payment option in the future.

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Gret said:
“We regret to inform you that we are no longer able to continue service at this time due to a Federal warrant issued to seize our funds”. Now EwalletXpress is stating that anyone who is owed money can request a transfer to their checking accounts and all monies owed will be transferred once “technical issues are resolved”. Are they kidding? Why are they still talking about “technical issues”? Can you trust that they are telling the truth about the transfers when in the same sentence they are still using the same excuse that they were weeks ago when we all know they were lying? Customers should be enraged over the treatment they received during this process and should find it hard to trust any online payment option in the future.

You do not have permission to view link Log in or register now.
Click to expand...

I think they have mixed this up. It is OPERATORS that were told the truth, not PLAYERS, who are STILL being fed the BS about "technical issues" when they inquire about the problem. They are then told that if they no longer want to wait for the issues to be resolved, they can request a withdrawal of their funds.

Operators are also "toeing the line" by NOT revealing to players what is going on. One operator posted here "I cannot comment" when pressed on what they actually knew about this.
The original story came when a different operator published the email they had (allegedly) received from EWX, and ALL the various articles circulating the web are rooted in that one leak. There is NO "official" word on this outside of gambling forums, so it's more a "balance of probabilities" that it is a federal seizure, rather than a certainty.

EWX may have been taken down, but the way they treated players has gone on to other operations that have suffered GENUINE technical problems. The obvious lying by EWX to it's PLAYER customers has DESTROYED any credibility that an explanation of "technical problems" now has, and operators use it at their peril.

Rushmore suffered because their problem lasted WEEKS, and was also at the same time as EWX was taken down. This made it look like the most likely problem with Rushmore was a sudden loss of access to their funds, rather than a FIXABLE technical issue with hardware or software, which do NOT take "weeks" to solve.

So long as Rushmore can get the backlog dealt with FAST, they should escape more serious cinsequences (such as players bailing out). However, if it is later revealed that Rushmore lied about the problem, and only got away with it by being incredibly lucky, they will not be trusted if there are further long term "technical problems".
 
I was owed an got paid

1/4/2011 2:46:32 PM UseMyWallet Withdrawal Approved from Rushmore:D

so check your accounts

I would Thank Louise but I have not got my Thanks Button back yet
yes I was bad an had it taken away for 14 days will get it back soon I hope



Cindy:rolleyes:
 
not necessarily true

Gret said:
“We regret to inform you that we are no longer able to continue service at this time due to a Federal warrant issued to seize our funds”. Now EwalletXpress is stating that anyone who is owed money can request a transfer to their checking accounts and all monies owed will be transferred once “technical issues are resolved”. Are they kidding? Why are they still talking about “technical issues”? Can you trust that they are telling the truth about the transfers when in the same sentence they are still using the same excuse that they were weeks ago when we all know they were lying? Customers should be enraged over the treatment they received during this process and should find it hard to trust any online payment option in the future.

You do not have permission to view link Log in or register now.
Click to expand...

I'm not sure that story is accurate. I just don't see how or why the US Gov't would (or even be able to) keep this under wraps. It would be by far in their best interest to publicize the case as a deterrent to every other company. Any time a processor has been shut down, the US gov't has been very glib (and, may I add, giddy) about it.

It could be Ewallet is hiding behind this "rumor" as they have mismanaged/stolen/had embezzled the funds.
 

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