Rushmore slow pay

[doomed4ever]

I completely agree...the newest "deposit" was a bonus given to me by the VIP manager as compensation for my trouble, so technically it was a no-risk deposit. I figure that this is a good way to test the waters without taking anything out of my pocket.

Since I've always deposited via cc, if signs of this were to ever resurface in the future, I could threaten (or actually do) a chargeback as a last resort to recoup my costs...

Well I wouldnt ever advise anyone to even threaten running a CB. This could get you blacklisted and barred from many a casino. Plus with some outfits if you hit big it has been known in the past to deny payout based on past chargebacks with other casinos using the same software. But hey thats a whole other story. De-rail over

[Glumbi]

After many e-mails today was the big day.


I was able to coordinate with the Withdrawal Department for a Withdrawal on my Moneybookers Account. Today I received my Money.


Thank you Cherry Red Casino!

[travelingboy]

I agree with this statement. It took a ridiculous amount of time for me to get paid, but I was finally done so this past week via quicktender (aka usemywallet). If you are still waiting on a wire, I would HIGHLY recommend that you politely but strongly insist that they change your payment method to QT or another wallet and get your funds that way. You'll likely pay a fee to withdrawal from a wallet, but at least you'll get most of your money.

I am a presidential vip player at rushmore and spoke with the vip manager at length yesterday about these issues. I stressed the importance of being transparent with players about issues. He agreed completely with me and seemed to point back to the management providing "unclear" answers that were passed on to players inquiring about their funds. The vip manager informed me that they are still struggling with their credit card processor (which is evidenced by their significantly lower success at processing credit cards and much lower limits of $400 vs. $1000 before the fiasco) and wire processors, but are having virtually no issues with their ewallets.

At the end of the call, I requested a gesture of goodwill to keep me as a customer. I received an appropriate gesture, played with it for a good while, and requested a cashout via QT. If my funds go into my QT account this coming week, I will likely consider them for future play, but if these funds get delayed for some other BS reason, then this will be the end of my relationship with Rushmore.

I requested a withdrawal of a decent sum of money after playing with the "gesture of goodwill" mentioned above on Saturday. Today, I received the first payment of the above withdrawal request to my QT account and expect to receive the second next week (due to the total withdrawal being over $4k). Support, however, is still pretty terrible with no response to emails, dealing with a rude person on the phone two days ago, and only just now receiving a response to my inquiry from Louise (the CM rep for Rushmore) that was sent to her weeks ago.

My conclusion? I'm happy to take as many "gestures of goodwill" that they'd like to send my way, but until customer service improves and I find that everyone on CM has been paid in full, I'm going to hold off on depositing at Rushmore.

[ryu22]

multiple withdrawals were paid to moneybookers today.

-fin

[vinylweatherman]

Hi,


i hope my Money is coming tomorrow at Monday the 7th.


If not, do not know what to do then.

Quick Tender not I have, I know not. I only have a Moneybookers account and Neteller

She says to me it is only possible to Withdrawal by bank transfer, since I had deposit with a credit card.

What a load of bollocks!

After many e-mails today was the big day.


I was able to coordinate with the Withdrawal Department for a Withdrawal on my Moneybookers Account. Today I received my Money.


Thank you Cherry Red Casino!

See, told you it was a load of bollocks

This excuse is now "dead in the water", so don't get caught using it AGAIN Rushmore.

"Can't" is NOT the same as "normal policy dictates that......", and when faced with EXTRAORDINARY situations, you do NOT doggedly stick with "normal policy" if doing so is going to create a damaging fiasco that could easily be avoided by introducing some "emergency measures" to temporarily override "normal policy" until things return to normal.

How many of these issues have been down to Rushmore doggedly following "policy", even though they KNEW they were having severe problems with some of these "normal policy" payment methods, and where a bit of "emergency measures" could have seen the player paid quickly through one of the FULLY OPERATIONAL payment methods.

[Gret]

Louise,

OK...a stand up guy took care of the issue and was able to send the dough to QT, and cost me money to finally get it into my bank account. That is great...but why, and I mean this sincerely, did your people put all of us thru this?

As been said before, we are adults and understand when something happens. Rushmore was a great place to visit and we considered you an honorable business, and in some respects, a friend. You betrayed us, even after we just asked for an explanation! This hurts.

Over the past couple of months, I've been scolded, called "snarky" (whatever the heck that means), threatened with expulsion from this site because some goody two shoes lacked self esteem, called a "rabid dog", found out "ksech" is someone you can take to the bank, discovered that "travelingboy" is a smooth dude who gets what he wants and is a good guy, and finally, you ruined my friggen birthday.

In my dreams and day to day life, my world had been ruined forever because of this matter, but my Mom says I will survive and it will get better with time. My wife just says grow up...but I don't listen to her because she thinks I'm a human ATM (cash dispensing machine), but I still love her.

BTW...a lot of talk was made of rewards for working you thru the crisis and being patient...but yet I hear that Rushmore is saying.."stick it"..."you get nothing". I don't want a thing (PM me and I'll give you my account name on Rushmore so you can exclude me), but you should do something for everyone else.

Best of luck and hopefully good fortune in life and business will be with everyone!

[jetset]

"...human ATM machine" LOL

Glad you finally were paid, albeit at a cost and not just in terms of money.

[Emmeline]

This has really taken its toll, sorry to hear that. I'm glad you were eventually paid.
I wish you the best

Emme

[gaydave]

I know many may not want to hear this as you were hurt by the delay but all of the rushmore group are paying me within 3 days time now. It is as if it is all back to normal for them. I use QT fwiw.

[Diane]

I know many may not want to hear this as you were hurt by the delay but all of the rushmore group are paying me within 3 days time now. It is as if it is all back to normal for them. I use QT fwiw.

I posted similar in a new thread about Slots Oasis. Stick with QT for money and out and it appears problems are behind them now. Now I remain cautious and vigilant and keep track closely of timelines. But I am not worried with a withdrawal pending now.

Diane