Palace Group - payment problems

[mellakka]

I will post this here.

Had problem with one of the casino who is not member of palace group but runs by same people, like support is same and departments.

They refusing to leave even note/ticket to managers to call me and dont know anyway to contact them. My issue is about casino workers ( 2 supervisors to)

and reason is maybe that, only what they have sayed several times "go cry in egocra" or giving me a email where i can send a complain and that email goes to peoples my complain is about.

So if anyone know email or phone number for any managers or any other person in casino side who is willing to hear me.

[vinylweatherman]

I will post this here.

Had problem with one of the casino who is not member of palace group but runs by same people, like support is same and departments.

They refusing to leave even note/ticket to managers to call me and dont know anyway to contact them. My issue is about casino workers ( 2 supervisors to)

and reason is maybe that, only what they have sayed several times "go cry in egocra" or giving me a email where i can send a complain and that email goes to peoples my complain is about.

So if anyone know email or phone number for any managers or any other person in casino side who is willing to hear me.

I know the one. It is a Prime example of "sharp practice"

They tried to "pull a stunt" on me over £500 won from around £33 worth of comp points. Odd thing was that they had already paid me £6000+ from a previous session, which was HOW I came by the £33 worth of comp points in the first place. My play was entirely on slots, and I bet low. I managed around £100 from such bettings, but the boost to £500 came from the game "bullseye", when I won £400 from the bonus game.

I withdrew the £500, and when I had seen nothing for a week, I asked what the problem was. I was told my account was "under investigation".

I replied to say that I was fully aware of the rules governing eCogra complaints procedures, and that I would give them the specified 14 days to conclude their investigation. I was paid the very next business day This convinced me this was merely some kind of "stunt", and I called their bluff by letting on that I was familiar with "proper procedure" at eCogra.

I have no idea WHAT they found that needed such a long investigation, as the gameplay was as straight forward as it gets, and was from properly earned, and wagered, comp points. There was no "new deposit method" involved.

This was the final straw, and we were through. I had been reading some stories about them on the forum, and they had quietly dropped THEMSELVES from the accredited list, becoming a "no-can-do" for a PAB.

I also had the "owner" phone me from a "special department" to offer me a bonus for reversing a withdrawal. I declined, he persisted, I declined again, he persisted, and finally gave me a phone number to contact him directly should I change my mind.

I didn't change my mind, but I wanted to contact them about a different matter, so phoned this "special number". It was answered thus:- "Ruby Fortune support.............".

Clearly, the whole thing was a charade. Either this was a Palace Group rep PRETENDING to be calling from Prime itself in order to distance this offer from Palace Group, and just giving their normal number at the end of the call. OR this WAS someone from Prime, who gave me a FAKE number thinking that I would NOT be changing my mind, so would never find out. The motive could be that the people running Prime do NOT want to be traced, nor contacted directly.

Now, YOUR tale adds further weight to this in that:-

They refusing to leave even note/ticket to managers to call me and dont know anyway to contact them.

Now, would these "2 casino workers" you are wanting to complain about also be making "off the record" offers to you, or even promises that are unfulfilled, with normal CS then denying they were ever made.

If they have said words to the effect "go cry in eCogra", they have issued you a "deadlock letter", and this means you can go straight to eCogra with no need to allow 14 days for them to resolve the matter internally.

From my experience, they ARE afraid of eCogra

[mellakka]

they have a pretty uncommon investigation reason 08/93 why they holding my cashout was some kind of investigation or security checking, i asked if they now want my ID docs and utility bill. answer was "no we will ask if we need"

i am so sick of that place, everyone can try this

http://www.primecasino.com/support.asp

livechat

ask how long is pending/reverse time for cashout

they answer 24hour

after u have made cashout it is 72h

works 100%

[TopAff]

they have a pretty uncommon investigation reason 08/93 why they holding my cashout was some kind of investigation or security checking, i asked if they now want my ID docs and utility bill. answer was "no we will ask if we need"

i am so sick of that place, everyone can try this

http://www.primecasino.com/support.asp

livechat

ask how long is pending/reverse time for cashout

they answer 24hour

after u have made cashout it is 72h

works 100%

You got my PM?

[vinylweatherman]

they have a pretty uncommon investigation reason 08/93 why they holding my cashout was some kind of investigation or security checking, i asked if they now want my ID docs and utility bill. answer was "no we will ask if we need"

i am so sick of that place, everyone can try this

http://www.primecasino.com/support.asp

livechat

ask how long is pending/reverse time for cashout

they answer 24hour

after u have made cashout it is 72h

works 100%

That's what I got over £500.

Sounds like BS, since they had paid me much larger sums before, and I was a very long term player there. I cashed out over £6000 one week, paid without fuss. Came back less than 2 weeks later to have a go with the comps I had accumulated when I won the earlier £6000. I worked it up to £500, and withdrew. Suddenly, I was "under investigation" for the FIRST time in YEARS of play at Prime, and even LONGER with the Palace Group.

I namedropped eCogra, and got paid the next day, but THEN I found I was given the "cold shoulder" treatment from Ruby Fortune, as I was immediately stripped of my VIP status the SAME time that I had this issue with Prime.
This doesn't make Prime look all that "independent of the Palace Group" to me if a decision by Prime to investigate my account results in my Ruby Fortune account being demoted from VIP right down to "scumbag" in one week.

The whole damn lot got uninstalled, and that's where they are staying. It looks like although I got my £500, as far as Palace Group are concerned I am an "evil player" of some sort. I too was never asked for further documents, but they already had my documents from before. I cannot understand what changed between them paying my £6000, and me being investigated for the following £500 withdrawal. They never explained, and I didn't ask (because I had already decided to uninstall them).

[Temperance Fox]

I've read that some of you dispice those casinos paying in a long time or paying in trance large winnings.Well this is an opinion, one think so, and another doesn't care. The difference is that payment time are clearly written into their site .

Now I' talking about again bout TPG.
I've played in the same day at Omni casino,playtech, I've been payed yesterday morning.
I've played at Cabaret (TPG) and won about 400 usd. Still waiting.

That's all, but it'snt the first time.
Pls TPG managers: write somewhere "you'll be pay in about seven days", and for sure I'll never post any complain

Thanks