iNetBet Casino

[petrw111]

Hi,

iNetBet Casino do not pay me.
From July 27, I'm trying to get money from iNetBet.

I have sent them Passport, Fax Back Form, utility bill; they requested one more utility bill, I sent; they requested Neteller screenshots - I sent. but withdrawal were not proceed.

9 days ago they wrote me the email:
Petr,

Your account is currently under investigating by our fraud team. The team will contact you once their investigation is complete.

If there is anything else we can help you with please let us know.

When I have asked to explain, I got another answer:
Dear Petr,

Thanks for your mail.

As we said, your account is current under investigation relating to a string of fraudulent accounts opened using fraudulent docs. There are many aspects linking the account, hence the investigation by our accounts team.

Please could you therefore forward us a second piece of photographic identification which carries your signature, such as your drivers license?

If there is anything else we can help you with please let us know.

Regards,

Now they want another documents I don't have. It is 3 months after the withdrawal.

I think they just don't want pay me.

Please help.

[asianeyes]

Hi, Petrw. I would suggest you do a P.A.B.(pitch a bitch).

[Rostovtsev]

Hi,

My problem related to iNetBet casino.

Account ID xxxxx

I made first casino deposit on September 27, for total sum of $400.
The bonus casino promoted equals to 50%. So it is $200.

After meeting wagering requirements my balance was $1191.

On October 18, I have sent them documents they required:
ID
Fax Back
Utility Bill
On October 19 they wanted fixed Fax Back form and one more Utility Bill. And at the same day I have sent them the documents.

On October 21, they wrote me:
Your documents are being scrutinized by the accounts team.

They will contact you if they require more information, in the mean time your withdrawal cannot be processed.

After the date I have sent to them 9 emails, asking to explain why it takes so long and when the payment will be done. they answered only once on October 25 with the same text:
Your documents are being scrutinized by the accounts team.

They will contact you if they require more information, in the mean time your withdrawal cannot be processed.

For now 10 last days they do not answer my emails at all.


Why I need to spend so much time to get my money????
Why they do not response me?

I never met such attitude before.

If somebody can help, please help me.

Thank you

[vinylweatherman]

It looks like they are "stalling". You have sent all the right documents, and provided the utility bill was less than 3 months old, they should have had enough to make a quick decision by now.

Clearly, they have NOT been able to do this, and are now "stalling" you because in all likelihood you have been placed "under investigation". This explains why there is this delay, but by "lying" to you because they are stalling for time, you see NO justifiable reason for simple verification to have taken this long, yet for nothing further to have been asked of you, nor evidence of meaningful progress from their side (such as payment).

Try to log in to the software. If your account is locked, you ARE under investigation for "fraud" without a doubt, and you can expect a lengthy delay.

You can now either contact the rep, or make a formal PAB. It is best NOT to inflame the issue by continuing to post more about this issue until you have exhausted the PAB process.

Many players get a good result through a PAB and a forum rep, despite endless efforts through normal channels having got them nowhere.

[vinylweatherman]

Isn't an ID card compulsory in Germany? This should give you TWO forms of ID. If you also have a driving license, you could send this too.

It seems another German player has a similar complaint, so clearly there IS something going on.

It looks like a number of German accounts are going to be affected by this, so a PAB is probably a good idea, even if only to let Max see what is going on, and come to an independent view on how the casino is handling this.

Rushmore were hit by a similar fraud some while back, and it was done through the use of fraudulent documents produced from illicit copies made from innocent holidaymakers who had entrusted "officials" with safe keeping of their passports. They may suspect the fraudsters involved with Rushmore are now trying the same trick with them, which makes passports alone questionable, since these are the documents that tend to be entrusted for safe keeping. I believe the Rushmore fraudsters had insiders working in hotels, who made copies of the passports of holidaymakers, and sold these on to the black market, where they were bought and "photoshopped" into passport JPEG files to fool casinos. Current technology has made this VERY easy, since most copiers nowdays are digital, and it is easy to get a JPEG file as a by product of making a copy, and store them on a flash drive that is itself easy to smuggle out of a business premises. Holders will get their passports back, and will have no clue what has happened.

Have YOU been on holiday recently, and had any cause to hand your passpoort over to anyone, be it a hotel rep, or a hire company wanting it as "security" on something like a jet ski, or a car. If you cannot see your passport, you have no way of knowing that it is not being copied, or misused in any other way.

This could even have happened a few years ago, by the same criminals that sourced fake passports for the Rushmore fraud.

[maxd]

FWIW this player (petrw111) had requested their withdrawal almost four (4) months ago and completely ignored multiple requests for a completed fax back until the day they posted here. The documents that were supplied turn out to be highly suspect and linked to other suspected fraudsters. The financial processor involved has subsequently verified that there was fraudulent activity.

The casino has good reason to be suspicious of the circumstances in this case. That fact that the OP has not filed a Pitch-A-Bitch doesn't help their situation much either.

PS. threads merged since the players have been identified as being directly linked.

[vinylweatherman]

Two "one post wonders" with similar issues, and no PAB forthcoming. It does look like this is the "Rushmore fraud" scenario all over again. Fake IDs are easily available, and are generated from GENUINE profiles that will check out. Rushmore ended up sending investigators to the players' addresses to ensure the GENUINE owners of the ID being used were the ones playing on the account.

Merging these two issues into one thread has made the connection much clearer now.

[maxd]

Two "one post wonders" with similar issues....

Apparently this is part of a major fraud ring bust so there's good reason to expect we'll be seeing more of the same.

[vinylweatherman]

Apparently this is part of a major fraud ring bust so there's good reason to expect we'll be seeing more of the same.

I just hope iNetBet handle the cases better than Rushmore, and accept that there WILL be innocent players caught up in this, maybe because it is their details that the fraudsters have stolen, and are now using.

[footdr]

I have never found InetBet to be unfair. There is more to this story I am sure.