Orangegamez don't pay

[mrjones]

hi does anyone know how i can contact rival company direct i have a withdrawal problem aswell , with a rogued casino ????

[maphesto]

I have successfully used their faxback and accounting email addresses earlier. Those goes to the ones who pay..and that's Rival(Pantasia).

So try accounting at roguerivalcasino.com and faxback at roguerivalcasino.com.

But which casino is it? Maybe they have a rep here?

[mrjones]

hi , many thx for that maphesto , do you the right e mail address above youve typed it the same , @ ???????? then i shall shoot them a email or something , casino is orangez game , no contact at all £1600 pounds owed aswell . so not good at all.

[maphesto]

You just write accounting at orangegamez.com and faxback at orangegamez.com.

But I am not sure that this will work for them. They were not white labels from the beginning, they used their own money processor.

But try!

[mrjones]

hi tried that no good post failure on all contats with them , just been on rivals head web page & there is orangez games under there parteners, so im thinking this is the route , your right about the processing though it comes & goes from Pantasia.com somaybe rival themselfs should look into why there casino is still taking deposits & voided all there contacts for players unless there already aware of whats going on.
realy bad for the players bottom line & should not get away with it either hope rival themselves can honour there players payouts.

[maphesto]

Try faxback and accounting at denderacasino.com instead then. Try!

[KasinoKing]

hi , many thx for that maphesto , do you the right e mail address above youve typed it the same , @ ???????? then i shall shoot them a email or something , casino is orangez game , no contact at all £1600 pounds owed aswell . so not good at all.

When EXACTLY did you request your withdrawal?

Unlike maphesto, I believe Orange Games WAS a white label until taken over by Rival themselves.
Therefore I believe that, unless you have broken specific T&Cs or are a fraudster, that you WILL get paid 7 - 10 days after you submitted your request.

Please keep us informed!

KK

[mrjones]

hello kasino king , i havnt done anything wrong from wagering or anything else my main problem do be honest is that i cannot get hold of anyone from this casino , theyve now asked (today) for id docs although ive had a withdrawal back in april without any problems , but yet again i hit a brick wall i reply to there email & yet again postmaster failure to yet another form of trying to get a email or anything to them , all i want to know is how to contact them or rival themselfs so they can honour out my payout , so if anyone from orangez games or any other members know a way that i can get these docs sent into them & sort out this withdrawal i would be very very grateful , many thx mr jones This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. faxback@orangegamez.com


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From:
To: faxback@orangegamez.com
Subject: xcx
Date: Thu, 12 Aug 2010 15:00:34 +0000

[KasinoKing]

A couple of points you may or may not have tried:

1. Make sure your scans are saved in Jpeg format so they are quite small memory-wise.
Other formats, such as BitMap, can be HUGE and get rejected by some servers.

2. Try sending the docs to their other e-mail addresses:
support@orangegamez.com
payments@orangegamez.com

3. If the above doesn't work, try live chat; explain the problem with the e-mails & see if they can offer a solution.
http://server.iad.liveperson.net/hc/...om/offlinechat
(That's the link from Pantasia Casino, but if you tell the rep you're asking about Orange Gamez they should still be able to help... I hope!)

Lastly, I don't know if you are aware, but CasinoMeister rogued Orange Gamez about a week or so ago, which basically means you're on your own as he wont accept a PAB.
However, Rival have always stood behind any of their casinos when they run into problems, so I remain very optimistic that you WILL get paid if this e-mail issue can be sorted out.
Whatever happens over the next few days/weeks PLEASE do NOT reverse your withdrawal and blow it away!

KK

[mrjones]

hi again kasino king , i have another e mail for docs again today so something is happening ,but as stated before the main problem is i cannot send any e mails to the addresses there giving me none of them work i get the same e mail failure on every e mail sent .......>>>>>>>>> This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. support@orangegamez.com


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To: support@orangegamez.com
Subject:
Date: Fri, 13 Aug 2010 17:14:50 +0000 so this is the main problem im not saying there not going to pay but they do need to sort out someone who i can contact to send the info they require . many thx for your help though )