Casino.com requesting notarised documents to be sent to Philippines

[tarrix]

Guys, I`m still stuck there... Any steps worth taking?

[manofsteel]

If you don't want to send the documents, then it sounds like you are screwed.

My suggestions...

#1. Get preapproved so you don't have to run into surprises when go to withdraw your money.

#2. Send the requested docs. The Philippines isn't that bad. I have lived here for two years, opened a bank account, get lots of utility bills and show my passport to lots of people. I'm still okay.

#3. Have a laugh, forget about it, and enjoy your day.

#4. Next casino you try, get preapproved.

[vinylweatherman]

How many times have you heard operators say something just to deflect the blame? And how many times have you talked to customer support who don't actually have a clue what they are talking about?

You of all people should know better than to go waving something like that "fact".



I repeat again. There is a MONOPOLY held by ONE operator for online gaming in the Philippines. Furthermore, the license is NOT the same as the ones issued for online gaming operators targeting players outside the Philippines as it is handled by a separate governmental organization.

I'm sure they would appreciate it if you stop putting words in their mouths and discovering the true facts before throwing your uninformed moral judgments around.



Just because Casino.com is based in Gib doesn't mean their support center, or fraud team needs to be present in Gib. I suggest you read up on Gib's regulations for operators there.

Just because William Hill is a UK company doesn't mean it has to operate out of the UK - and conversely, just because Will Hill is licensed in Gib, doesn't mean that they can't receive mail or documents in the UK.
Oh... and that applies to Ladbrokes too...

... and another hmm... Will Hill have asked for documents to be sent to the Philippines in the past as well. But they're a UK company with operations based out of Gib... what's up with that?

Do your research before you make claims. One of these days you will find yourself the target of a lawsuit if you continue to make these unsubstantiated claims.

Maybe, but they CAN receive mail in Gib. This case is about a casino that is based in Gib, yet claims it CANNOT receive mail in Gib, and that it has to be received in the Philipines only. Since they are based in Gib, and Playtech themselves do NOT have offices in the Philipines, what's up with so many Playtech powered casinos asking players to send documents to the Philipines, irrespective of the discussions about relative risks.

As for CS not knowing what they are talking about, the forum is littered with clear cut cases of this from various operators. I have experienced this myself, and I sometimes KNOW the answers from a technical standpoint, so know when CS are completely out of their depth, but trying to look as though they know what they are talking about.

Take the recent fiasco surrounding SEGA casino. They are informing players that they are no longer accepting players from their jurisdiction, and are now telling AFFILIATES the same thing, yet they say they are not closing down, just restricting access to fewer jurisdictions.

Are they lying? We think so, and time will tell.

This is an example of operators being deliberately misleading to cover for something more serious. If they are closing down, why not say so. They seem unable to say which jurisdictions they ARE still accepting players from, and no forum member so far has come forward to say that they can still play there.

I know more than you think, but this has been via PM. I have been told things that contradict the "company line" on a number of contentious issues. In a few cases, I (and others) have been able to show the allegations were TRUE, and that there has been a cover up by operators.

We have had the big scandals too, such as Absolute Poker, where deliberate attempts to cover up major wrongdoing have been exposed. Who is to say that other operators have not done the same kind of thing, but have not been caught out (yet).

If we don't speculate and discuss these things, there is no way operators are going to volunteer the information. It usually has to be dragged out of them.

Lawsuits don't seem a major concern, since casinos think themselves outside the laws of any one jurisdiction. They would not get away with some of the things they put players through were they likely to have legal action taken against them. Some operators even snub their noses at the US authorities, thinking it's just a game of cat & mouse, and believe there is nothing the US can do to them that will finish them off for good. Their response to making the transactions illegal is to find a way around the system, sometimes to the point of fraudulently miscoding the transactions, and using "front" organisations and "runners" to receive the deposits. There is evidence to support this, and the US authorities know it is going on, and try to trap them and shut down each loophole as it is discovered.