Manhattan Slots - $104 Withdrawal fee to Neteller

[palapaisti]

I made $80 Neteller deposit to Manhattan Slots and got $28 Play Bonus. I managed to get my balance up to $1200 after fulfilling wagering requirements. They state in their website to process withdrawals by the next working day. However, it took 8 days and several emails them to process it. I can't find anywhere from their website that they have withdrawal fees. But they had taken $104 withdrawal fee. Their email support completely ignores my emails, I got the information of the withdrawal fee from their CM representative.

[just play]

But they had taken $104 withdrawal fee

I hope someone will come around and tell you why they took out so much.

I could see $30 or something, BUT $104????

[vinylweatherman]

If it is not stated clearly in the T & C, and you completed WR, you should PAB. The ONLY time casinos normally do this is when money is "churned", rather than played, but this incident does not seem to indicate this because you played the $80 to fulfil the WR on the bonus.

We have to ask what happened BEFORE this.

Were you "churning" money because of the Neteller XFAN & up to 2% cashback promo running between 1st June and 11th July?

[palapaisti]

If it is not stated clearly in the T & C, and you completed WR, you should PAB. The ONLY time casinos normally do this is when money is "churned", rather than played, but this incident does not seem to indicate this because you played the $80 to fulfil the WR on the bonus.

We have to ask what happened BEFORE this.

Were you "churning" money because of the Neteller XFAN & up to 2% cashback promo running between 1st June and 11th July?

It has nothing to do with the cashback promo, but before the win I had lost in the same day $2k to them. I understand that it costs them to take deposits, but I don't feel it's acceptable to take all the costs from winnings - still $800 loss for me even though I managed to get some of my money back

[ergopro]

Due to the high charges we incur for these payments, any subsequent withdrawals within the 28 days will be charged at 2% to contribute towards our processing costs. This percentage will be deducted from the requested withdrawal amount prior to processing and so the remaining amount will also be subject to the fees from the intermediary banks.

Lucky Red used to have that fee policy.
Not sure about Manhattan Slots.

Have you made another withdrawal from your player account in the past 28 days?

Was just thinking if you have, 80$ bonus + 2% of 1200$ would equal 104$. (80$+24)
Not that it's right. It should be 28$ sticky bonus + 2% fee 24$ which would be 52$ deduction.
Just wondering if they made a mistake at the cashier and deducted a wrong bonus amount (100% bonus instead of 35% bonus) from your withdrawal.

(I'm sure you are aware of this but if you withdrew to webwallets, are they in same currency as your player account? Neteller charges 2,5% and Moneybookers 1,99% currency exchange fees)

[palapaisti]

Lucky Red used to have that fee policy.
Not sure about Manhattan Slots.

Have you made another withdrawal from your player account in the past 28 days?

Was just thinking if you have, 80$ bonus + 2% of 1200$ would equal 104$. (80$+24)
Not that it's right. It should be 28$ sticky bonus + 2% fee 24$ which would be 52$ deduction.
Just wondering if they made a mistake at the cashier and deducted a wrong bonus amount (100% bonus instead of 35% bonus) from your withdrawal.

(I'm sure you are aware of this but if you withdrew to webwallets, are they in same currency as your player account? Neteller charges 2,5% and Moneybookers 1,99% currency exchange fees)

Yes, I have made two withdrawals within 28 days. My total deposits to Manhattan Slots are $2360 and I have cashed out $1625. I would not complain if they had taken 2%, but now they have deducted nearly 10%. My casino account and Neteller account are in same currency. Their email support is ignoring all my emails, so I don't know what's the problem.

[winbig]

Why are they even taking out ewallet fees when there's plenty of other casinos to play at that don't?

I could understand it if you (or anyone else) made about 20 withdrawals a month for small amounts each time, but for 2? For a w/d that was over $1,000? Talk about petty. They want players to keep coming back, but if I were to play and win on my first deposit of the month and cash out, of course I wouldn't be back until the next month for fear that I'd win again and either have to pay to get my money, or wait a few weeks before I could w/d again.


ps: I agree with the $52 amount. That's what should be deducted - nothing more, nothing less, since the 2% ($1200 x 2% = $24) is in their terms, and then the additional $28 bonus.

[ergopro]

Try emailing cashier_at_clubworldcasinos.com

I'd like to believe they've just deducted a wrong sticky bonus amount.
As said 104$ would equal a 80$ bonus and that withdrawal fee 24$.
(And your deposit was 80$ so it could just be an honest mistake)

I'm sure their cashier will reply within few hours.

[winbig]

Try emailing cashier_at_clubworldcasinos.com

I'd like to believe they've just deducted a wrong sticky bonus amount.
As said 104$ would equal a 80$ bonus and that withdrawal fee 24$.
(And your deposit was 80$ so it could just be an honest mistake)

I'm sure their cashier will reply within few hours.

The deposit was $80 and the bonus was $28. With 2% on the $1200 withdrawal, it comes out to $52 total.

They double dipped (52x2 = 104)...unless of course they consider deposits to be sticky bonuses as well....

[Simmo!]

You sure there wasn't a max-cashout T&C on the bonus that would limit the cashout winnings to the amount you recieved?