Joyland Casino

[torontogal1207]

As far as i know they're part of william hill, but i've read some of the threads and blogs, and now i'm wondering if i'll ever get my winnings from this casino. Please i need more information on how to handle this. Thank you

[Marie2473]

I think this is in the wrong section - but as far as I know this casino is on the ROUGElist and therefor I would not keep my hopes up if I were u!

[torontogal1207]

this is how my problem started...

I'm also a CDpoker player, and about a month ago, i have made some outstanding deposit using Instadebit.
But when it was time to cashout on Joyland casino, i received an email containing '' you have an unsettled debts from one of our affiliated site. once settled we will proceed with your withdrawal process.''

So I emailed Instadebit, and I was told to send them a money order, and that was done. I received an email from them that it's been settled, which was on Wednesday June 23rd, and they also notified Joyland Casino, not once but TWICE.

So I wait and wait and wait, getting the same emails from Joyland support, "the confirmation from instadebit has been forwarded to our security department, please be more patience.'' Joyland support keeps sending me emails, that my concern is being handled, but guess what? I received an email today, Sunday, June 27th at exactly 10:01 EST, from a support named AJ, saying ''we have received a feedback from our security department and unfortunately they haven't receive the confirmation directly from Instadebit that issue has been settled.In this case, we kindly ask you to check with your related account so we can comply with your request."

so i go online, and chat with their online support named Jonelle, and guess what? She said, they haven't received any of my emails containing the confirmation from Instadebit, which is impossible, because I have sent them those emails, numerous times, and i've gotten confirmation from them, that they actually received those emails.

So now, i'm still waiting..and waiting
any cheer ups would be greatly appreciated, lol.

[kakata]

do not worry if you dont get many replies...on sunday Casinomeister is usually a little slow forum....you know "family time".

Starting tomorrow you will get the help you r looking for.

I would suggest tho, that you PM(private messaging) MaxD who handles all of the complaints.

Good luck

[torontogal1207]

Thanks kakata, lol, it's just that i have never been this frustrated before, and I have been handling this concern on my own.

[kakata]

Ive read a past thread about them.
While they seem to be not the BEST around...I think (and hope for you)
you will get paid.
Write to Max all the details regarding, this not so JOYfull story....and follow his advices strictly as he will suggest you....you have more than few chances I believe

[torontogal1207]

hey Kakata, once again, thank you.
Just hearing from other people about this concern, feels really good, because like I've said, I have been handling this on my own. It's so time consuming, because I have to constantly check my email if i have gotten any updates from Joyland support. So thank you.

[maxd]

Unfortunately there is bugger all we can do for you with this one. Joyland is in the Rogue Pit so the Pitch-A-Bitch service is not applicable here. They appear to be part of the William Hill Group and thus are licensed by the Gibraltar Licensing Authority so you might try their complaint service.

Also, since this is basically a complaint issue (as pointed out above) so I'll move it over to the appropriate forum.

[torontogal1207]

hey guys, just wanted to say thank you for the cheer ups. it does feel better knowing someone tried to help me out, so thank you

cheers
mary

[torontogal1207]

Just an update on this matter, I have received another email from their support, saying "it's being handled by their financial management, and to have more patience." I think that's good news. Lol. I guess I'll just have to wait another day or two...

Hopeful over here