Grand Mondial Winner Emails that Suck! (plus corresponding Live chat)

[bernynhel]

You are now chatting with Kim

Kim: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Kim and will be assisting you, how could I be of service...

Me: HI Kim, I received an email injforming me it was time to redeem my loyalty points yet when I do I can't fuind enought to redeem.

Me: and acocrding to the casion softwre three accounts are already merged

Kim: For which casino did you recieve this please

Me: there may be other accounts to add but if so i dont remember which otheres are part of cs group

Me: GM

Kim: Please note that GM has not been moved over to the US casino, only PPC and CS

Me: Here's the email:


**********************

Dear William, (deleted acct #)

Turn your Green Points into Cash Back!

It’s time to cash in on your CasinoCare Loyalty Points by claiming your rewards!


Well done, you’ve earned 49437.13025 Green Points by playing at Grand Mondial. (I know! Woohoo! Right?!?!?- bernynhel)


This qualifies you for the Grand Level 1 Tier level!

Login to your software to redeem it now!


**********************

Me: I dont know what US casino is

Me: i know players palace, grand mondial and casino share

Me: i rec'd the email 2 hours ago

Kim: Sorry William, you seem to have gotten an error in your loyalty statement mailer, we do apologize for the confusion and inconvenience, your correct loyalty balance is 86

Me: quite a mistake

Kim: It seems to be an error on the automated mail with you loyalty balance Im afraid William

Me: i would say so

Kim: Is there anything further I can assist you with?

Me: I am so sorry!! I was so wrappued up in my disappointment from this monumental let down I must have missed it!!! What have you assisted me with, again? TY. But, no.

END OF CHAT


Thanks for NOTHING GM!!!

[Lori212]

i received the same exact email....

it said i had enough to redeem in email but not on software!!!!

[bernynhel]

Yeah! So I replied to the email, "Thanks for nothing Grand Mondial" followed by the link to this thread!

[WyldGirl]

I still can not get a straight answer out of them over my points!!
On May 5,2010 it would only let me redeem 1000 points for $8
and my total has always been screwed up! Yes the 56,000 is correct
but if you get $8 for 1000 points then 53,000 x 8 = $424.00
and it says I redeemed a total of 46,000 for $88.00 now correct me
if my math is wrong but 46,000 x $8 per 1000 = $368.00
They keep coming back at me that I never deposited into Grand Mondial -
and ok thats a fact but i did at Casino Share and Players palace and
combined the points so i dont get my right point redemtion unless I fund all of them??

And by the time they get around to our points being available they will have expired!!



and wait didn't kim say
"Kim: Please note that GM has not been moved over to the US casino, only PPC and CS"

Ok so explain why i am logged into the casino Share casino but
well thats my Grand Mondial account number up there showing i am logged in with it isn't it!!




ANYBODY WANNA LAY ODDS I NEVER SEE ANY PART OF THAT POINT VALUE??

[Mario]

You are now chatting with Kim

Kim: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Kim and will be assisting you, how could I be of service...

Me: HI Kim, I received an email injforming me it was time to redeem my loyalty points yet when I do I can't fuind enought to redeem.

Me: and acocrding to the casion softwre three accounts are already merged

Kim: For which casino did you recieve this please

Me: there may be other accounts to add but if so i dont remember which otheres are part of cs group

Me: GM

Kim: Please note that GM has not been moved over to the US casino, only PPC and CS

Me: Here's the email:


**********************

Dear William, (deleted acct #)

Turn your Green Points into Cash Back!

It’s time to cash in on your CasinoCare Loyalty Points by claiming your rewards!


Well done, you’ve earned 49437.13025 Green Points by playing at Grand Mondial. (I know! Woohoo! Right?!?!?- bernynhel)


This qualifies you for the Grand Level 1 Tier level!

Login to your software to redeem it now!


**********************

Me: I dont know what US casino is

Me: i know players palace, grand mondial and casino share

Me: i rec'd the email 2 hours ago

Kim: Sorry William, you seem to have gotten an error in your loyalty statement mailer, we do apologize for the confusion and inconvenience, your correct loyalty balance is 86

Me: quite a mistake

Kim: It seems to be an error on the automated mail with you loyalty balance Im afraid William

Me: i would say so

Kim: Is there anything further I can assist you with?

Me: I am so sorry!! I was so wrappued up in my disappointment from this monumental let down I must have missed it!!! What have you assisted me with, again? TY. But, no.

END OF CHAT


Thanks for NOTHING GM!!!

Hi Bernynhel,

Sorry for the late pickup on this matter but we can confirm that at the time there was indeed an error and just the following day an apology mailer did go out to all player effected with the correct balances.

The apology mailer went out on May 19th 2010 a day after the original mailer.

Again we do apologize if this caused you great frustrations and have since then ensured that this does not happen again.

Any concerns in this regards please feel free to contact me and I will gladly respond accordingly.

Best regards
Mario

[Mario]

I still can not get a straight answer out of them over my points!!
On May 5,2010 it would only let me redeem 1000 points for $8
and my total has always been screwed up! Yes the 56,000 is correct
but if you get $8 for 1000 points then 53,000 x 8 = $424.00
and it says I redeemed a total of 46,000 for $88.00 now correct me
if my math is wrong but 46,000 x $8 per 1000 = $368.00
They keep coming back at me that I never deposited into Grand Mondial -
and ok thats a fact but i did at Casino Share and Players palace and
combined the points so i dont get my right point redemtion unless I fund all of them??

And by the time they get around to our points being available they will have expired!!



and wait didn't kim say
"Kim: Please note that GM has not been moved over to the US casino, only PPC and CS"

Ok so explain why i am logged into the casino Share casino but
well thats my Grand Mondial account number up there showing i am logged in with it isn't it!!




ANYBODY WANNA LAY ODDS I NEVER SEE ANY PART OF THAT POINT VALUE??

Hi WyldGir,

Please can I request that you PM me with your account details to ensure that a full investigation is done on your account in regards to your loyalty account.

Furthermore I just wanted to comment on the following:

and wait didn't kim say
"Kim: Please note that GM has not been moved over to the US casino, only PPC and CS"

At the time of Bernynhel's concerns (May 19th) Grand Mondial was not migrated to the new US casino which in fact only took place on May 28th, 2010.

In all earnest she was correct in her comments that only CasinoShare and Players Palace at the time was migrated.

However that did not mean that the comment was just, seeing that in this context it was not a US casino issue in any case.

WyldGir please do send me your details for further investigation and I will gladly take this matter for you further.

Best regards
Mario

[kakata]

...better late than never....right?
only 42 days have past since Berny post...

[WyldGirl]

I have sent the info to the provided email!

[WyldGirl]

OK i keep getting a message saying

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

mario@vip-premiere-lounge.com.com

[WyldGirl]

Mario,
I have PM'd you the requested info and emailed it 3 times but no reply as of yet!