Grand Mondial Winner Emails that Suck! (plus corresponding Live chat)

[WyldGirl]

Thought I would do right by this and let anyone reading know that Mario and I are working on this problem now. I have been sending anything that will help resolve it and Mario seems very determined to get it resolved also so I am hopeful! I will post any updates as they happen!

Major Kudos to this site and to Mario!

[WyldGirl]

Mario has really gone beyond any casino I have ever dealt with. Not only did he resolve ALL of my issues but took care of a matter for both me and hubbys accounts that had been going on for over a year!!
Yeah the games are tighter since the switch and i miss my tournys but i have to hand it to Casino Share they are doing everything possible to make a bad situation more comfortable on us!!

[Jasminebed]

Mario works as hard as any rep to resolve issues for players.

That said, it seems that far too often he needs to get involved in matters that CS should be able to straighten out.

[steveh35]

I received an email from Grand Mondial a month ago it said you have £10.08 in your account so I downloaded the casino nothing I contacted help was told it had been removed before I logged in and to contact them tomorrow. I contacted them next day was told it was being looked at by promotions department to contact them in a few days. I then forgot until I received an email today saying i had £10.08 in my account i re downloaded the casino and again nothing there I contacted help I told the adviser my problem and he replied so quick he must have had his reply ready it said sorry you were sent this email by accident was meant for someone else and why don't I have 100% on my next deposit. I told them in no uncertain terms this was a scam to get me to download their casino and make a deposit and I will be going to another casino in future.

Original Email:
Dear Steve (Vgmr)

We've noticed that you haven’t played for a while, but did you know that you have £10.08 in your account?

Please note that this amount will be reversed after 180 days of no play and your account reset to zero.

In order to avoid this you can log on to your account today and play.

We look forward to seeing you back and winning!

Best regards,

Nicolette B.
Casino Host

My email to help and response:

Dear Steve,

Thank you for contacting Casino Share Support.

Kindly note that we sincerely apologize as our promotional department has taken the liberty of reseting your balance before you had a chance to play. Please contact us on Monday so that they can sort it out for you.

We trust that we have been of assistance and wish you a fantastic week further.

Should you require any further assistance, please do not hesitate to contact us on one of the relevant numbers listed below. We are available 24/7, 365 days a year for your convenience.

Warmest regards
Jose

Casino Share Customer Support

Canada: 1-888-214-1951
United Kingdom: 0800-051-6701
France: 0800-911-326
Germany: 0800-1818-174
Switzerland: 0800-564-175
Belgium: 0800-72-575
Other Countries: +1-888-214-1951
(international call rates apply)




--------------------------------------------------------------------------------
From: Steven <.co.uk>
Sent: Fri, 23 Jul 2010 18:51:45 +0200
To: support@casinoshare.eu
Subject: Re: You've Got Cash!

you sent me this email today when i logged into my account there was only £0.08
can you explain this please thanks

________________________________
From: CasinoShare <cs@royalelounge.com>
To: co.uk
Sent: Fri, 23 July, 2010 16:47:25
Subject: You've Got Cash!

Dear Steve (Vgmr)
We've noticed that you haven't played for a while, but did you know that you
have £10.08 in your account?
Please note that this amount will be reversed after 180 days of no play and your
account reset to zero.
In order to avoid this you can log on to your account today and play.
We look forward to seeing you back and winning!
Best regards,
Nicolette B.
Casino Host

Today email:
Dear Steve (Vgmr)

We've noticed that you haven’t played for a while, but did you know that you have £10.08 in your account?

Please note that this amount will be reversed after 180 days of no play and your account reset to zero.

In order to avoid this you can log on to your account today and play.

We look forward to seeing you back and winning!

Best regards,

Frank Thompson
Casino Manager

I talked to live help today so cannot show you what they said it is in the text at beginning what was said

[vinylweatherman]

I received an email from Grand Mondial a month ago it said you have £10.08 in your account so I downloaded the casino nothing I contacted help was told it had been removed before I logged in and to contact them tomorrow. I contacted them next day was told it was being looked at by promotions department to contact them in a few days. I then forgot until I received an email today saying i had £10.08 in my account i re downloaded the casino and again nothing there I contacted help I told the adviser my problem and he replied so quick he must have had his reply ready it said sorry you were sent this email by accident was meant for someone else and why don't I have 100% on my next deposit. I told them in no uncertain terms this was a scam to get me to download their casino and make a deposit and I will be going to another casino in future.

Typical Casino Share incompetence. Sending someone else's details to you - they have done this to me too

I did see one excuse posted. Someone deleted a cell in the Excel spreadsheet that handled the mailings, and this meant the cells below moved up one step, leaving everybody with the cell belonging to the player below them in the database. This caused mailers to go out to the wrong email address for the players concerned. The email might have been meant for the player below you in their database if this is a repeat of the same error.

It illustrates a level of data insecurity that this mistake is so easy to make (it is, Excel is not meant to be used for SECURE data processing, since it does not "lock" data to particular key columns, such as a player's ID code in the database).

[Mario]

I received an email from Grand Mondial a month ago it said you have £10.08 in your account so I downloaded the casino nothing I contacted help was told it had been removed before I logged in and to contact them tomorrow. I contacted them next day was told it was being looked at by promotions department to contact them in a few days. I then forgot until I received an email today saying i had £10.08 in my account i re downloaded the casino and again nothing there I contacted help I told the adviser my problem and he replied so quick he must have had his reply ready it said sorry you were sent this email by accident was meant for someone else and why don't I have 100% on my next deposit. I told them in no uncertain terms this was a scam to get me to download their casino and make a deposit and I will be going to another casino in future.

Original Email:
Dear Steve (Vgmr)

We've noticed that you haven’t played for a while, but did you know that you have £10.08 in your account?

Please note that this amount will be reversed after 180 days of no play and your account reset to zero.

In order to avoid this you can log on to your account today and play.

We look forward to seeing you back and winning!

Best regards,

Nicolette B.
Casino Host

My email to help and response:

Dear Steve,

Thank you for contacting Casino Share Support.

Kindly note that we sincerely apologize as our promotional department has taken the liberty of reseting your balance before you had a chance to play. Please contact us on Monday so that they can sort it out for you.

We trust that we have been of assistance and wish you a fantastic week further.

Should you require any further assistance, please do not hesitate to contact us on one of the relevant numbers listed below. We are available 24/7, 365 days a year for your convenience.

Warmest regards
Jose

Casino Share Customer Support

Canada: 1-888-214-1951
United Kingdom: 0800-051-6701
France: 0800-911-326
Germany: 0800-1818-174
Switzerland: 0800-564-175
Belgium: 0800-72-575
Other Countries: +1-888-214-1951
(international call rates apply)




--------------------------------------------------------------------------------
From: Steven <.co.uk>
Sent: Fri, 23 Jul 2010 18:51:45 +0200
To: support@casinoshare.eu
Subject: Re: You've Got Cash!

you sent me this email today when i logged into my account there was only £0.08
can you explain this please thanks

________________________________
From: CasinoShare <cs@royalelounge.com>
To: co.uk
Sent: Fri, 23 July, 2010 16:47:25
Subject: You've Got Cash!

Dear Steve (Vgmr)
We've noticed that you haven't played for a while, but did you know that you
have £10.08 in your account?
Please note that this amount will be reversed after 180 days of no play and your
account reset to zero.
In order to avoid this you can log on to your account today and play.
We look forward to seeing you back and winning!
Best regards,
Nicolette B.
Casino Host

Today email:
Dear Steve (Vgmr)

We've noticed that you haven’t played for a while, but did you know that you have £10.08 in your account?

Please note that this amount will be reversed after 180 days of no play and your account reset to zero.

In order to avoid this you can log on to your account today and play.

We look forward to seeing you back and winning!

Best regards,

Frank Thompson
Casino Manager

I talked to live help today so cannot show you what they said it is in the text at beginning what was said

Hi steveh35,

Can I please ask that you PM me with your account details and I will get this matter resolved for you.

Best regards
Mario

[steveh35]

Received this email today:

Dear Steve, (Vgmr)

Please accept our apology…

You may have received a mailer yesterday informing you that you had a balance in your account that would be removed if not played.

It has come to our attention that in some cases the balance detailed in this mailer did not reflect the actual account balance.

Please accept our sincerest apology for the inconvenience caused.

Best regards,

Frank Thompson
Casino Manager

[WyldGirl]

Steve,
Take it from a player who has learned not to trust Casinos.
If Mario says he will get this resolved for you rest assured he will.
I am very impresed with this Casino Manager, He is the FIRST to actually hold good at his word and he goes all the way to ensure that his players are treated right.
I think if he left casino Share I would move my gaming to whatever casino he moved to - Even if it was an RTG!

I vote Mario Casino manager of the Millennium

[pevangel]

I must agree Mario will get this resolved, but be aware it is now the weekend,he will not be back in until Monday, but trust me he will resolve this issue. I am with WyldGirl, he is Casino Manager of the Millennium.


pevangel