MyJackPotCasino did not pay any money to me?

**J-Black** · 5th May 2010, 04:13 PM

Hi, I'm new to this forum and happy that I found it.

It is been quite a time ago when this happened but I thought I'd ask here did the casino do somethings wrong.

I deposited 250€ to MyJackPotCasino.com and got 50€ of bonus. I tried to withdraw the 250€ straight away without playing. Well time went by and I was wondering why it's taking so long to get the 250€ to my bank account.
So I send a message to casino asking why its taking so long and they said that some anti fraud department was investigating my last session for bonus abuse and promised to send me the result when they get it.

They never gave me any answer to anything and stopped answering to my messages. After that I was stupid and continued playing there few times, but when I tried to make a withdraw the money never came.

After that they just put my account on hold and I never got any answer from them.

I know I should not have tried to withdraw that 250€ when I got the bonus with it but many casinos just forteit the bonus when you do so.

So is all the money gone that I deposited after the 250€ and tried to withdraw? I just wanted the answer that they promised me.

**heador112** · 5th May 2010, 06:27 PM

I dont understand why you deposit 250 € in a Casino and withdraw the money without playing . It was your Intention to get the 50 € bonus later and then play it risk free because your deposit was already withdrawn ?

**KasinoKing** · 5th May 2010, 07:08 PM

I don't know what you were trying to do either - but it sounds well dodgy to me!

Try contacting the casino rep who is a member here and see if he can explain it for you:
http://www.casinomeister.com/forums/...ruitkings.html

KK

**J-Black** · 5th May 2010, 07:46 PM

Yes I tried to play that 50€ for risk free and I know that was really stupid.
I had lost a lot of money that day and wasn't thinking straight.

I don't understand why they didn't send no answer as they said they would and why they let me play there after that but no withdraw ever came through.

**SlotKing** · 5th May 2010, 08:19 PM

Playing, or attempting to play, risk-free at ANY online casino (or for that matter, just depositing and immediately withdrawing) will most likely cause your account to be locked and scrutinized. You are costing the casino money in terms of transaction costs (which, by the way, are not cheap). It will also look to the casino that you may be laundering money.

You can find a similar thread to this here - the poster attempted to deposit 500 euros and play 1 cent spins, and then complained when 3Dice took out transaction costs from the withdrawal - which was completely within their right.

If you want to play risk-free in a casino, play in fun mode. That is the ONLY time you will be able to do that without getting yourself in trouble.

The reason (at least, IMO) for them not sending you an answer is because they probably saw you were a new player and were trying to give you the benefit of the doubt. Once they saw that you were serious about what you did (again, IMO), that's when the red flag went up to them and they locked your account.

Don't deposit and withdraw instantaneously. It just looks bad, and smells worse.

**J-Black** · 5th May 2010, 08:57 PM

I have played in many online casinos and that was the only time anything like that is happened. Nowdays I usuaylly play at Ladbrokes cause I like microgaming software.

Here are the withdraws that I never got.

Request date Cr. Invoice No. Amount Status
2009-11-23 € 60.95 Requested
2009-10-17 € 57.85 Requested
2009-10-17 € 250.00 Requested

This is the only e-mail they send after that incident:

"Hello,

We just check your account and it seems our anti fraud
department put your last play cession under investigation
for bonus abuses.

We are going to contact them to see what is the state of this issue.
We come back to you as soon we will get complementary information.

Best regards
MyJackpotCasino"

**SlotKing** · 5th May 2010, 09:08 PM

It doesn't matter what you have done in the past with other casino groups. What you did here is clearly and unequivocally abuse.

This is what you need to understand.

You deposited 250 Euros and got a 50 Euro bonus. This, logically, will have a playthrough requirement of x-amount of times. In order for your withdrawal to be processed, you need to PLAY THROUGH your deposit AND your bonus that same x-amount of times BEFORE you request a withdrawal.

You essentially skipped the step of playing through your deposit and immediately withdrew the 250 Euros, somehow leaving the 50 Euro Bonus still in your account. You then attempted to withdraw not once, but twice, funds left over from your wagers on strictly the bonus money.

I do have to tell you, this is not the way it works, my friend. It is clearly abuse (as much as I hate using that word), and it looks to the casino you are trying to get free money.

If you want your money, I suggest reversing the 250 Euro withdrawal (and the other 2 supplementary ones as well), emailing the forum rep telling them that you understand the error of your ways, and asking them if you can essentially "start over" by playing your deposit and bonus through the required amount of times.

Failing that, I'm afraid you aren't left with much of a choice other than to chalk one up to stupidity. As the old saying goes, READ THE BONUS TERMS before depositing!

**spiderlegz** · 5th May 2010, 09:21 PM

FYI the bonus at MyJackpotCasino is a "sticky" with no WR. At least it used to be.

Not that I condone your behaviour but it doesnt give the casino any right to behave as they have done either.

Could you still reverse the lot?

**takethemoney** · 5th May 2010, 10:54 PM

Originally Posted by J-Black

I have played in many online casinos and that was the only time anything like that is happened. Nowdays I usuaylly play at Ladbrokes cause I like microgaming software.

Here are the withdraws that I never got.

Request date Cr. Invoice No. Amount Status
2009-11-23 € 60.95 Requested
2009-10-17 € 57.85 Requested
2009-10-17 € 250.00 Requested

This is the only e-mail they send after that incident:

"Hello,

We just check your account and it seems our anti fraud
department put your last play cession under investigation
for bonus abuses.

We are going to contact them to see what is the state of this issue.
We come back to you as soon we will get complementary information.

Best regards
MyJackpotCasino"

Man, you sound ethically challenged and what you tried to do is nothing short of trying to cheat the casino. Unbelievable that you would have the audacity to come here and post about it. You know what you did. Nobody here is going to be sympathetic to your cause.

**vinylweatherman** · 5th May 2010, 11:31 PM

Originally Posted by takethemoney

Man, you sound ethically challenged and what you tried to do is nothing short of trying to cheat the casino. Unbelievable that you would have the audacity to come here and post about it. You know what you did. Nobody here is going to be sympathetic to your cause.

Sadly not. The casino should lock the account, refund the deposit (less processing fees), and send you on your way.

Even though the bonus was sticky, and with no WR, it is expected that the player will play, and the bonus serves as an insurance should they lose. It should be removed upon withdrawal. If it were possible to withdraw the 250, and then play on the sticky bonus, it shows there is a flaw in their system, and the latter withdrawals are based on play using funds that should never have existed.

"Second chance" is unlikely, since this would make the casino think you would just try a less obvious gambit in future.