On Tue, 2/16/10 I sent a mail with a question to payment@bingolasvegascasino.com, but didn't get an awnser and I requested a payout Feb 19 2010 7:03PM and also nothing.
What gives?
|
|
LinkBack URL
About LinkBacks
Newbie member
On Tue, 2/16/10 I sent a mail with a question to payment@bingolasvegascasino.com, but didn't get an awnser and I requested a payout Feb 19 2010 7:03PM and also nothing.
What gives?
Dormant account
Hi h4l,
Sorry to hear you having issues with this site. But as a heads up, your post would draw more attention if it was posted to the appropriate forum.
EG - Either of these to which your dispute is relevant.
http://www.casinomeister.com/forums/...-bonus-issues/
http://www.casinomeister.com/forums/...-bonus-issues/
I'll send one of the mods a pm and them to shift it for you. Don't re-post, you may get some heat for cross posting.
Cheers
Dave
maxd (26th February 2010)
Dormant account
Hello h4l,Originally Posted by h4l
Thanks for the post. Certainly understand your concerns on the delay and hope you can accept our appologies. I spoke with our payment department about this and they informed me that they sent a response to your inquiry on 23 Feb with the complete details of what we need to process your withdrawal. I asked them to resend you the email with the withdrawal details.
Please let me know as soon as possible if you do not receive it, and could I ask that you check your Spam or Junk mail. I will do my best to get this processed for you quickly.
Cindy
Dormant account
hl4,
I'm sure other peeps at CM would be interested in the outcome of your complaint.
Would you mind returning to this thread and posting what transpires through the process of if and when you receive your winnings, thanks.
Edit: As a side note I just now attempted to visit the bingo/casino site in question and it returned the following:
(www. replaced with xxx.)
Server not found
Firefox can't find the server at xxx.bingolasvegascasino.com.
* Check the address for typing errors such as
ww.example.com instead of
xxx.example.com
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
Cheers
Dave
Last edited by AussieDave; 26th February 2010 at 06:15 PM. Reason: Edit:
Newbie member
Hi Cindy; I got the exact same mail sent as 'reminder' but I never got an answer on my reply. My question is why do I need to sent scans of my creditcard if I made a deposit using an other method ?
I have no problem to sent my ID ofcourse, but it doesn't make sense to sent my CC and I am carefull not to sent that to just anyone.
I have resent my mail again as a 'reminder' to BLVC
And I hope I will get an answer now.
EDIT: I didn't open a topic in the complaint section, because I don't think its fair to discredit a casino right away. Reputation is everything and this is just a (hopefully) small issue. But now its here, I will also update this topic with the end result of course
AussieDave (1st March 2010)
Dormant account
Hi there h4l,
The standard reminder email was sent to you by mistake.It was thought that you deposited via Credit Card, and when a customer deposits via a Credit Card to protect the customer and the Casino against cybercrime, we ask for a copy of the card with some of the numbers blocked out. This is not the case for your account.
We do not require a copy of your card since you deposited via an E-wallet. My appologies for the misunderstanding and if you need further assistance, please don't hesitate to send me a pm.
Cheers,
Cindy
Newbie member
Hi Cindy,
On Monday I've sent my passport & proof of residence so I imagine it will be handled soon and I will post it here.
Thank you.
Newbie member
On tuesday the 9th I got asked;
Dear XXX,
Thank you for choosing Bingo Las Vegas Casino.
We appreciate you sending your documents in a timely manner, but we do have one last requirement to proceed in processing your withdrawal. We require you to confirm your payment method to credit your withdrawal and the account information of your payment source, such as the registered email of the payment account.
We apologize for the inconvenience of having to provide this last requirement and appreciate your cooperation in this matter.
Best regards,
Payment Department
Bingo Las Vegas Casino Team
Ofcourse I supplied everything already 3 weeks ago when I made the withdrawal request, but nonetheless I have sent the payment method again.
Still waiting...
Dormant account
Hello h4l,
Our Payment Team has confirmed your withdrawal is being processed for today. Thanks for the post and feel free to let me know if I can be further assistance.
Cheers,
Cindy
Newbie member
March 13th:
"This is to inform you that we are experiencing technical issues with Click and Buy to complete the processing of your withdrawal. We want to credit your withdrawal as soon as possible and we ask that if you would be so kind as to provide us with another payments source for you, such as another E-wallet, MoneyBookers is generally a preferred choices, or a wire transfer may be accommodated."
I supplied my bank account for a wire transfer;
March 17th:
"We would like to inform you that we has transfer your funds through Envoy."
Still nothing has been received (I've contacted my bank as well)
March the 23th I sent a mail;
Dear Support,
I have not received anything yet, I have also called my bank and they confirmed that the funds have not been received yet.
Could you please sent me an extract/receipt in PDF format so I have a confirmation.
Regards,
But no reply yet....
Posting Permissions
Reply With Quote
Bookmarks