Cherry Red confiscates funds...

[pk716]

Hey to all of you,

After reading the Casinomeister Forums I found out, that I was one of many players whose accounts were locked in the year of 2009.

I requested a cash-out from my account in January 2009, but was told by Cherry Red that there was an investigation going on an that I should be patient. I checked my Cherry Red account every week with my cash-out pending. After exchanging several mails with cherrys customer department who always told me to be patient I lost my patience and told them to pay me in ~July. After this email my account was suddenly locked and I received an email that I have transfered money from neteller and moneybookers to other 'fraudulent' players and that I have provided wrong personal information.

I double checked all my eWallets...I have NEVER made any transfers to any personal account.I offered Cherry Red to send them full transaction copies and any other documents they require from me, but they didnt want to.

After 9 months of none payment had passed and several emails had been exchanged I decided to complain at the RTG dispute service. After this complain Cherry Red decided to refund my deposits. RTG dispute told me "that Cherry Red is within their rights to investigate and unfortunately there is nothing we can do". Sure they are in their rights to investigate, but they are not in their rights to confiscate legitimate players' balances.

The last step I took was to contact the Rep here in the forums, but she couldn't help me as "all decisions are final"...

Personally I feel cheated. I wrote several emails, offered them to provide proof that I was a legitimate player, but they did not care. I find this situation to be very frustrating.

Is there anything I can do? What's your opinion to this? As the rep told me that nothing can be done, is it even worth to Pitch-A-Bitch ???

[gloria460]

I would have PAB a long time ago. Read the rules and PAB immediately and MAXD will investigate if it's not too late. Hopefully things will be sorted out for the better or the worse depending on the investigation...goodluck

[uungy]

[deleted comment]

just a thought, I think you should make yourself aware of the forums terms http://www.casinomeister.com/forums/forum_rules.php

1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended.

[maxd]

The Pitch-A-Bitch (aka 'PAB') process starts with the Pitch-A-Bitch FAQ. Please _read_ it instead of just browsing over it. There's a lot of important stuff in there and you risk damaging or killing your PAB if you don't know what you are doing and what is expected of you.

[vinylweatherman]

Hey to all of you,

After reading the Casinomeister Forums I found out, that I was one of many players whose accounts were locked in the year of 2009.............

.............is it even worth to Pitch-A-Bitch ???

PAB

Two points. Cherry Red based their decision on the fact that you transferred money to other fraudulent players via Neteller & Moneybookers. You say you have not.

If you can provide evidence to show that you have NEVER made such transfers to fraudulent players, then Cherry Red have based their decision on the wrong information, which immediately makes it void, and reopens your dispute.

The RTG dispute process is simply a rubber stamp for the casino's decisions, as you have found out. The PAB process is NOT.

You should also wonder exactly how come Cherry Red got information that you made transfers to fraudulent players if this is not the case - this would be a breach of data protection laws, and you may be able to sue the relevant parties for damages.

This investigation was much publicised here, and did take a very long time to complete, and we were never told what was meant by "fraudulent players". Transferring money to other Neteller users is NOT AUTOMATICALLY FRAUD, since there are many LEGITIMATE reasons, such as paying for goods or services, usually private sales between individuals, or even internet auction sites. There would also need to be evidence that the transfers were effectively "money laundering", the passing of funds to facilitate further fraud, or to complicate the trail for any recovery action.

Once you submit a PAB, you must cease posting any further on this whilst Max investigates, and you should be prepared to PROVE that you didn't engage in money transfers, your word alone is not going to be enough to convince Cherry Red.

[nitro]

I would have PAB a long time ago.

Someone who has the intelligence to find out that there is such a thing as a RTG dispute service and so eager to get the money that he keeps on fighting one year after the incident wouldn't wait half a year for a cashout - unless he has something to hide. This was the reason for my deleted comment.

[vinylweatherman]

Someone who has the intelligence to find out that there is such a thing as a RTG dispute service and so eager to get the money that he keeps on fighting one year after the incident wouldn't wait half a year for a cashout - unless he has something to hide. This was the reason for my deleted comment.

Maybe so, but the RTG dispute service found for the casino, and he has only just registered here, and was so eager to find a way to reopen the issue that he merely skipped through the PAB guide

[uungy]

Someone who has the intelligence to find out that there is such a thing as a RTG dispute service and so eager to get the money that he keeps on fighting one year after the incident wouldn't wait half a year for a cashout - unless he has something to hide. This was the reason for my deleted comment.

In the Western world, its innocent unless proven guilty. If you have a question, by all means ask, but dont jump to conclusions!

Also, you obviously havent dealt with the RTG dispute system. They dont resolve problems, they close cases, without clarfying anything at all, and also without checking to make sure the case should be closed. A simple example, if someone claims they have been waiting for payment for 3 months from XXX casino(generally one of the virtual group, and others too), they close the case saying the casino states "the payment has been sent and you recieved the payment by now", and you cant respond, once it has been closed.

[nitro]

In the Western world, its innocent unless proven guilty.

The casino believes that he is guilty otherwise his account wouldn't be closed.

Maybe so, but the RTG dispute service found for the casino...

Maybe so, but he waited yet another 2-3 months after the closure of the account before he went for it so he believes that he is guilty too.

[bernynhel]

The casino believes that he is guilty otherwise his account wouldn't be closed.

Breakin' it down: He is guilty because his account is closed.

Maybe so, but he waited yet another 2-3 months after the closure of the account before he went for it so he believes that he is guilty too.

Breakin' it down: He is guilty and he knows he is guilty because he waited 2-3 months after his account was closed before deciding to pursue the matter, further.

You're a hard, hard dude, Nitro. I bet you could sniff your PC speakers and tell me what I had for supper.