Resolved Grande Vegas....stalling?

[kakata]

on wednesday I deposit $66 at Grandevegas and I was lucky enough to submit a withdraw for $350.
It says will be approved in 24/48 hours.
The metod of withdraw I chose is the same one I used last time I did win....l, usemywallett.
Yesterday I had a chat to see if they could rush my withdraw so I was able to play and I wasnt told anyhting regarding docs missing whatsoever.
Today (48 hours later) my withdraw is still pending.
I contacted live chat and I was told that finance department is not available till monday.
What?
Then I was told that I had to send a new form with the C/C autorihization,I asked why I wasnt told about it on the past 2 days......nobody knows.
Why didnt they asked for this "form" when I asked for the withdraw?
Stalling is becoming a very common behaviour to most casinos nowaday.
So at this point for a win on wednesday I will have to wait at least untill tuesday.I was offered a 20bonus for the issue.....
I refused it, I want my money.
That's unacceptable to me.....especially from a casino who claims 24/48 to a webwallett and accredited here.

[maxd]

PAB? They're Accred so I'd advise you do this before this proceeds any further.

[kakata]

@Max
Ive sent you a PM.

[kakata]

Has anybody had this same kind of problem? Thanks

[LonelyHearts]

Grande Vegas is an A+ casino. You will have nothing to worry about. Make sure you have all the forms filled out and sent in. They will pay you. I got caught up in a women labor day from them a few months back. But once payment dept got in the next day it was paid in full. I had to wait I think 3 or 4 days. It was the weekend and the following business day was that women labor day.

[kakata]

Originally Posted by LonelyHearts

Grande Vegas is an A+ casino. You will have nothing to worry about. Make sure you have all the forms filled out and sent in. They will pay you. I got caught up in a women labor day from them a few months back. But once payment dept got in the next day it was paid in full. I had to wait I think 3 or 4 days. It was the weekend and the following business day was that women labor day.

Im not worried at all.
My question is: why didnt they tell me when I submit the cashout? and 2 days later still no word from casino....I had to find it out by myself when I went to chat for the second time 48 hours later.
I asked for the form to be sent right away, answer was: NO is not possible cause finance dept. doesnt work on fridays.

[LonelyHearts]

Originally Posted by kakata

Im not worried at all.
My question is: why didnt they tell me when I submit the cashout? and 2 days later still no word from casino....I had to find it out by myself when I went to chat for the second time 48 hours later.
I asked for the form to be sent right away, answer was: NO is not possible cause finance dept. doesnt work on fridays.

Sometimes you gotta double check your things yourself. They are a casino. They would like for you to gamble back your winnings. IMHO I dont think they had to just come out and tell you. Its your job to double check. Sit back and dont reverse your withdrawal. You will be paid. This is a good group

[kakata]

Originally Posted by LonelyHearts

Sometimes you gotta double check your things yourself. They are a casino. They would like for you to gamble back your winnings. IMHO I dont think they had to just come out and tell you. Its your job to double check. Sit back and dont reverse your withdrawal. You will be paid. This is a good group

I disagree....but that's your opinion and I respect it.

[Simmo!]

It occurs to me that so many casinos could solidify a good reputation simply by improving communication. I've had this type of thing many times, where you ask where a withdrawal is after 24/48 hrs, get a fob off, then a while later get asked for credit card pics or whatever while the delay in getting paid gets longer and longer.

Everyone knows that delays can happen and security checks are needed, but a simple email update on the status of a withdrawal every 24 hours it drags on would be indicative of a professional operation IMO.

Very few do this to the best of my knowledge but those that do are probably rewarded for it.

Cheers

VinylSimmo!

[kakata]

....all documents sent ( twice )....let's wait and see.