Grande Vegas....stalling?

[Grande Vegas]

No problem kakata, I am just happy that the issue was resolved, thank you for your patience.

Chuchu59 - our finance department does work ever single Friday, but as I said, no one was able to do anything last Friday due to the power outage.

If there's anything else I can assist you with, please do not hesitate contact me.

Cheers,

Madison

[vinylweatherman]

No problem kakata, I am just happy that the issue was resolved, thank you for your patience.

Chuchu59 - our finance department does work ever single Friday, but as I said, no one was able to do anything last Friday due to the power outage.

If there's anything else I can assist you with, please do not hesitate contact me.

Cheers,

Madison

Support should have conveyed this information better. Rather than being told this was an isolated incident, Kakata was given the impression that finance do not routinely work on Fridays. This is a significant difference when it comes to assessing the service levels a customer might expect from a casino, especially one reading this thread, and getting the impression you only process and verify documents 4 days a week instead of the normal 5.

The CAF form that casinos use seems to be an anomaly. I don't have to "sign off" my transactions for, say, my online grocery shopping, or even when purchasing electronic goods from sites such as Amazon. The CAF is a peculiarity of the online casino industry, and I doubt it makes much difference, since a fraudster will happily forge the appropriate signature on such a form if required to.
The fact that the CAF is a bit of a sham is shown by the fact that I am expected to sign off transactions long before I receive my card statement, yet the forms supposedly ask that I check to ensure they have been correctly debited. If I played by the book, I would sometimes have to wait well over a month to HONESTLY sign off the most recent transactions on one of these forms, and I expect most players simply sign it, and send it off, without really paying much attention to it - since they want as little a delay as possible on their withdrawals.

The Grande Vegas forms may differ from the ones I am used to, but this relates to my experience of having to sign off transactions that would take the best part of 2 months to appear in the post on a statement, and no-one here seriously believes I waited those 2 months before sending it off and getting my money, do they