Casino King (PLaytech) problem

[alfrema7]

Hello!

I played at Casino King. Received a bonus. Cashed out 900 e. Never played at a single Playtech casino before because I read a numerous stories about the problems with them. Now I gave this one a chance. They wrote to me the next day after that i withdraw the money-

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Thank you for choosing Casino King.

We are currently processing your withdrawal request. To complete this process, we must ask that you forward a notarized copy of your photo ID to:

ID Verification
14/F Yuchengco Tower,
RCBC Plaza, 6819 Ayala,
Makati City 1200,
Philippines.

Express mail is recommended, as regular post may take about 2-3 weeks for delivery. Once the requested document is received, it will be added to a secure file and we will advise you accordingly on the matter

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now they did not even ask for electronic copies. Straight away they asked for the physical notarized copies which are to be sent by express mail to philippines. Now I need to pay twice- once to notary and second for the mailing. Also it will take a lot of time. I asked the casino if they are going to cover my expenses (the unexpected expenses) for notary and the mail. They said NO.
What do you people think about it? They keep my winnings and make me go for more expenses in order to get those winnings. Also is that safe to send one's physical copies to the unknown destination somewhere in philippines?

[coxwel]

wtf! never seen that before. i cant believe thats their normal procedure, if so omg

its not acceptable, all the effort and money you need to get a notaized copy, where do these people live? on mars?

do you send them scans before? or do they wanted these notarized docs fom the beginning?


looks pretty much like a stalling tactic, i would do like they want and send them the copy. dont make it too easy for them not to pay you.


cheers

coxwel

[Wildfire7]

Hello!

I played at Casino King. Received a bonus. Cashed out 900 e. Never played at a single Playtech casino before because I read a numerous stories about the problems with them. Now I gave this one a chance. They wrote to me the next day after that i withdraw the money-

-----------------------------------------------------------------------------------------
Thank you for choosing Casino King.

We are currently processing your withdrawal request. To complete this process, we must ask that you forward a notarized copy of your photo ID to:

ID Verification
14/F Yuchengco Tower,
RCBC Plaza, 6819 Ayala,
Makati City 1200,
Philippines.

Express mail is recommended, as regular post may take about 2-3 weeks for delivery. Once the requested document is received, it will be added to a secure file and we will advise you accordingly on the matter

-----------------------------------------------------------------------------------------

now they did not even ask for electronic copies. Straight away they asked for the physical notarized copies which are to be sent by express mail to philippines. Now I need to pay twice- once to notary and second for the mailing. Also it will take a lot of time. I asked the casino if they are going to cover my expenses (the unexpected expenses) for notary and the mail. They said NO.
What do you people think about it? They keep my winnings and make me go for more expenses in order to get those winnings. Also is that safe to send one's physical copies to the unknown destination somewhere in philippines?

A lot of corruption going on out there, I wouldn't even send an ebay parcel to the Philippines because of the high risk. Absolutly no way in this world do you want to be sending documents to them. This is 2009, don't they have faxes or email accounts so they can accept scans.

Your right all this melarchy could take weeks and weeks, then probably more weeks to verify the docs and even more time to get paid.

By refusing you any other way to send the doucments other than post, they have placed an insurmountable hurdle in front of you.

Stick to the 4 Playtechs currently listed in the accredited list, I play at 2 of these and have NEVER had a problem.

Mike

[vinylweatherman]

Notarised copies I have heard of, but POSTING them to the Phillipines I have not. This looks ROGUE to me, since the Phillipines is not even a proper Gaming Licence jurisdiction, but is where Playtech HQ seems to be. If there is a great deal of corruption, there is the risk these documents could simply "disappear" in the post, and then find their way onto the black market. Even courier delivery would not be safe, since the risk arises in the Phillipines, and the courier that ends up making the delivery.

The casino can also stall & delay by using "snail mail", so you need a service with proof of delivery, including dates, as well as using an internationally recognised company with insurance, who can take the blame if the documents fail to arrive.

If you get proof of delivery, and the casino then claims they never arrived, they would have an indefensible position, and would end up rogued for losing sensitive personal information, even if they found a way to justify non payment.

Playtech seem full of these little tricks, and I don't trust them. The Phillipines connection, and implication that our documents are stored there for Playtech casino verifications is VERY worrying indeed. I would suspect that those Playtech casinos that take email scans also forward these to that Phillipines ID verification office, but I have always assumed this not to be the case, with casinos verifying ID themselves, at their own offices.

The best option would be an immediate PAB, and no further posting about this issue.

[kavaman]

Sounds pretty rogue to me. Email them back asking for email or fax delivery for the documents, hope they do accept.

[chayton]

Yeah I agree, sending something like copies of your ID through the mail? Good grief. That's completely bogus. It's like sending your CC numbers to an address in Nigeria!

[love2winalot]

Hiya: First off, they should have stated in their terms that this was a requirement before you started playing.

Now, as regards sending the Docs to the Philippines. This is OK. Makati is the main business districk in manilla. I have send tons of stuff to PI, and never had an issue. However, as others said, you need to get it sent via regestried receipt that requires a signature at their end. Fed X is a good way to go.

Some other big name Casino's are using the Philippines for money type issues as well. Bodog as example, uses a person in the Philippines to handle all western union deposits/payments. Other places are using them as customer service centers instead of India, as they do not have that accent.

ps: hehehe, if you want to wait 2 weeks, just send it to me, and i will hand carry them to Makati for you, as my brotherinlaw is a CPA in Makati and we will be there on vacation for 5 weeks......

[spearmaster]

Notarised copies I have heard of, but POSTING them to the Phillipines I have not. This looks ROGUE to me, since the Phillipines is not even a proper Gaming Licence jurisdiction, but is where Playtech HQ seems to be.

Point of clarification - First Cagayan is the jurisdiction under which online gaming licenses are issued in the Philippines. And furthermore, Playtech, an AIM-listed company, is obviously not domiciled in the Philippines - a simple glance on the Playtech site will confirm that for you.

[suzecat]

I have not seen a "live" notarized photo ID required to process a withdrawal except in cases where the casino suspects the true identity of the account holder is either bogus or fraudulent. That said, if the OP is strictly legitimate (and only they know for certain) and they want the money, then do what is required. If it were my decision I would take up love2winalot's offer and have it hand delivered

[Chris_m]

Hello!

I played at Casino King. Received a bonus. Cashed out 900 e. Never played at a single Playtech casino before because I read a numerous stories about the problems with them. Now I gave this one a chance. They wrote to me the next day after that i withdraw the money-

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Hello alfrema7

My name is Chris and I am Casino King representative.
In the future ,I suggest you turn to me directly from the I-Gaming Forum Reps, for faster response. (This can come simultaneous to posting a message).
Either way, we do not ask for Notarized I.D. when placing a withdrawal, if you send me your username or email address (use privet message) I would be happy to review your account and clarify if there is any fraud issue and simply make sure your withdrawal is paid quickly if it wasn’t already.

Best wishes.

Chris