iNetbet VS AussieDave

[AussieDave]

Hi all,

Although I've sent PM's to the inetbet rep tonight I've yet to received a response, even though they were on the forum some 5 - 10 min after I sent the first PM.

Surprisingly at around that time I received an email from one of their CSR's regarding the issues I raised in the PM.

Here is that email:
(x's used to prevent email harvesting bots)
----- Original message -----
From: "Support" <xxxxxxx@inetbet.com>
To: xxxxxxx@fastmail.com.au
Date: Mon, 2 Nov 2009 12:50:23 -0000
Subject: Your withdrawal

Dear David,

I hope that this mail finds you well. Congratulations on your win.

Just a quick email to explain the procedure with your withdrawal request.

I see that you have requested a withdrawal via NETeller.

However as your withdrawals exceed deposited monies please could you send us in a Fax Back Verification Form so that we may complete this transaction as quickly as possible.

The fax back procedure is explained in the banking section of our website
http://www.inetbet.com/banking/verificationform.asp


This procedure has been implemented to protect both parties from the ever increasing threat of fraud.

The form simply confirms your information and enables us to make sure that it is you, the legitimate player who is asking for the withdrawal.

Once we have this form on file then we are able to process your future requests immediately.

I would be most grateful if you would complete the form and either fax or email us this information.

The form can be found on the following page of our site.
http://www.inetbet.com/downloads/Fin...nformation.doc

Many thanks for your time on this matter.

If you have any questions or queries please do not hesitate to contact me.

Kind Regards
CSR Lynn
iNetBet Accounts

---------
In October 2009 I deposited far in excess of the $50 withdrawal. Here is the Neteller deposits:

Oct 23 01:31 iNetBet $50.00 - USD Accepted
Oct 23 01:22 iNetBet $50.00 - USD Accepted
Oct 23 01:02 iNetBet $50.00 - USD Accepted

Oct 14 17:52 iNetBet $50.00 - USD Accepted
Oct 14 17:40 iNetBet $50.00 - USD Accepted

Oct 13 06:18 iNetBet $50.00 - USD Accepted
Oct 13 05:55 iNetBet $50.00 - USD Accepted

Oct 12 08:45 iNetBet $50.00 - USD Accepted

Oct 01 22:42 iNetBet $35.00 - USD Accepted


Right now my concerns are not with the measly $50 withdrawal. But are now focused on my personal information that was sent to iNetbet in July 2009.

This information included the fax back form, my drivers license and a utility bill. All of which now Lynn at iNetbet Accounts can either not locate or has been lost by iNetBet.

I'm not impressed. Especially given that this is my personal information and documents than could be used to commit identity theft.

I was under the impression that all personal data that is supplied to reputable online casinos such as iNetBet is handled responsibly and is kept under high security. However tit would seem that this is not the case, least not with iNetBet.

Right now I'm awaiting a reply. One addressing my email and the other to my PM to the inetbet rep.

Am I impressed by all of this, hell no


Cheers

Dave

[RobWin]

Dave, did you not receive a confirmation email back from iNetBet in July that they had in fact received your docs in good order?
____
____

[AussieDave]

Just received reply to PM from iNetBet.

Apparently wrong generic email response was sent
Why casinos use these is beyond me!

However my personal information is still at large. Lost somewhere at iNetbet headquarters.

I've responded in kind to this issue and I'm now awaiting a who, where and why it has been lost when Alan confirmed he'd receive it and that my account was verified.


Cheers

Dave

[AussieDave]

Dave, did you not receive a confirmation email back from iNetBet in July that they had in fact received your docs in good order?

Yes I did Rob...good point

Problem is though..With so many web sites and so many email addresses attached to these, this email address (xxxxxxx@fastmail.com.au) is a forward catchment to some of my URL emails and is limited in space. Stuff gets purged and that seems to have included the iNetebet confirmation from Alan.

I'm going to take a look at my backup hard drive and try to locate the original fax back docs. These were sent to iNetbet within an hour of being scanned.

Least that will supply a date.


Cheers

Dave

[chuchu59]

Dave,

Am I right to assume you have never had a successful withdrawal at Inetbet prior to this $50?

If you had, this confirms that your docs were already approved.

[AussieDave]

Dave,

Am I right to assume you have never had a successful withdrawal at Inetbet prior to this $50?

If you had, this confirms that your docs were already approved.

Although I've had the opportunity to withdraw I never have.

The catalyst for these ID docs and the fax back form was on account that I requested both my email and home address details changed. We'd just moved into another property.

We moved in on the 21'st July 2009 and I sent these docs and fax back form either late on Saturday 28'th July 2009 (AEST) or early Sunday 29'th July 2009 (AEST).

I've searched my backup HDD and can't locate anything. But I know I sent them as I can recall dealing with Alan.



Cheers

Dave

[vinylweatherman]

This kind of thing is far too common. You send in docs, you KNOW they are sent, and the email DOES NOT BOUNCE, so it got delivered to it's destination.

Often, the more common problem is that the casino then keeps asking for your documents over and over again, yet they ARE there, somewhere in their email system, but CLEARLY not in the SECURE location they SHOULD be, otherwise you would NOT keep on getting asked over and over again to send them.

Sometimes, you get confirmation from CS that the documents HAVE been received, but then they somehow get "lost in transit", and the accounts department never gets them, and asks for them to be sent again.

The problem that Dave has is where documents have been sent some time ago, and WERE received, and verified, but the passage of time has lead to this verification "flag" on the account being "lost", so documents already sent are asked for again, as though they were never sent in the first place.

SOME casinos state that they do NOT file away the originals, but after verifying them, they put a note on the account that it has been ID verified, and then DESTROY the documents.
The error MIGHT be that the note "verified" was NOT put on the account, and the documents were destroyed. Later, when the player withdraws, the account is NOT noted as being verified, so the verification procedure starts all over again.
The player has no idea whether documents are destroyed, or kept on a secure file, so when they are asked for them again, they have to consider it likely the casino has lost them. Given what could be done were these documents to fall into the wrong hands, this is NOT a trivial concern.

A secure holding department should ALSO be secure against these kinds of errors, as well as being secure against theft of players' personal information.

Since personal information HAS been stolen or leaked from so called secure locations in the past, players take this kind of thing SERIOUSLY.

The fraud against Rushmore early this year is thought to have been done by the theft of personal information from persons on holiday in a few hotels, where this information was also supposed to be secure, and secure to a level dictated by EU rules, which are pretty stringent.

[AussieDave]

Hi all,

Well since my original post I've been in contact in a number of emails with iNetbet accounts.

Although I could not locate the fax back form sent in July nor could iNetbet, I did locate a fax back form sent in January 2009.

I also located a utility bill that I know I sent with the fax back for in July 2009.

Both ID doc and fax back form (displaying original time stamped dates) were sent to iNetBet tonight.

I'm happy to say that the record of receipt for the Jan 2009 fax back form & ID docs were located at iNetbet in their records. And I've now been asked to confirm my Neteller details.

I would assume that payment will be approved now.

At the end of the day VHM is right...As a player I too believe that when our personal information is at risk, there should be far greater security in place to safe guard issues such as this in this thread.

Why online gambling venues do not have a secure (SSL) page that accepts uploads of players ID docs is something that makes me shake my head.

Moneybookers has such a mechanism in place and that works brilliantly.

Besides who has a fax machine these days

I think if online gaming venues used SSL to allow players to upload ID docs, we'd see far less instances of Docs and personal player info going AWOL.

Edit: Just received confirmation that the $50 was sent to Neteller and is now sitting in my account. Thank you iNetbet.

On the bright side to this...I guess it was fortunate to be iNetbet. Because frankly if it was some of the less popular casinos I think I'd be waiting weeks and not hours as was the case here.


Cheers

Dave

[maxd]

Casino peeps say:

This player has not been able to provide any proof that they sent additional information in July as they state. ... the way they have worded their post it makes it look like we have lost sensitive information. We take the security of our player’s information very seriously and I can assure you this is not the case.

Based on this I am going to rephrase the subject title.

[vinylweatherman]

Well, it seems that after further investigation, InetBet DID find on their records evidence that documentation was sent earlier in the year, so in a sense this "sensitive information" WAS indeed "lost", even if not "lost" in a form that made it susceptible to ID fraud.

It is poor record keeping on the part of InetBet, and it is NOT the player's responsibility to be able to "prove receipt by the recipient" of any email correspondence. This is, in fact, impossible with the current design of the internet UNLESS a "read receipt" is requested, and most email recipients do not honour such requests in any case. PLAYERS are unlikely to allow copies of sensitive documents to just "sit around" in their "sent items" folder either, since any subsequent infection by a virus or trojan might find them.

If I even TRY to honour a request for a "read receipt", it is blocked by my ISP, and the sender is none the wiser.