Casino 33 - Leave me alone!!

[jetset]

Me, too - unless I have opted in, calls or for that matter emails are not welcome and guarantee a negative reception (and perception!)

[maxd]

I'm up for that. Unsolicited calls are a PITA!

[gambblex]

Do they call even if you don't have an account there?

If you do and suffer ,you probably could "udate" phone number in your profile entering a fake one.


Who knows what their egghead decision making management will implement in future.

Door-to-door advertisement?

When someone has such a VERY SPECIAL point of view on such delicate things,or,simply speaking ,doesn't give a fcuk any attempt to talk about ethics is pointless.


2casinojack

"Majority say thanks for the call"?

They are just well-brought-up people with good manners unlike you.

[casinojack]

I am simply responding, and I have informed management of this thread.

I do care about ethics, very much so....

[GamTrak]

Hey CJ, surfin the threads and wanted to put my 2 cents in to say that I'm a current active Casino33 affiliate and I enjoy working with your group.

As an affiliate there is nothing I hate more than to get a unexpected call from an affiliate manager (like one did yesterday at 8am waking hubby up) so I can understand how a player must feel.

Not like your brand is the first or only one to practice this, but hopefully there are other methods that can be used so that you guys can make everyone happy.

Player retention is key so it's a fine line between having a happy player that is looking for a bonus verses a PO'd one that don't like taking a bonus and more importantly don't want others in the household to know they gamble online. Anyway good luck!

[casinojack]

I have taken this thread seriously, and we are still going through the different options...

[gambblex]

3 secs ago I got an email from offers@casino33.com in my Spam folder

With my full name in a subject line.

I don't have an account neither there nor at Playfair.

I would love to know more details about how do you get players personal info.

Casinos swear they don't share...well,you know

[casinojack]

If you Pm me your details I can look into it..Those offers ONLY go to those who sign up with us, 100%.

In PM, I can give you sign up date time, etc etc..

PS. Why would casinos share data? I see this often, No casino would share is player base...

Maybe, the DB gets stolen, or hacked, that's another story...

[vinylweatherman]

Do they call even if you don't have an account there?

If you do and suffer ,you probably could "udate" phone number in your profile entering a fake one.

Who knows what their egghead decision making management will implement in future.

............

Well, this is another problem, you CANNOT use a "fake" number, because the casino MAY also use the information for VERIFICATION, as well as marketing. It is COMPULSORY to give TRUE details, and often a phone number is a COMPULSORY field. Casinos that use a compulsory SECURITY VERIFICATION field for MARKETING are commiting an ABUSE - they are NOT using the information for it's proper purpose.

There HAVE been cases where players have NOT BEEN PAID because for SECURITY VERIFICATION purposes they were not reachable on the phone number they gave on registration. These players are often not believed when they say they gave a fake number to avoid unsolicited calls, and are presumed to have had ulterior motives for giving a false phone number. The casino can then invoke the general term that voids winnings if false information is given upon regiatration. Where a phone number is compulsory, there is ONLY the option to breach this term and give a false number, or give a true number, and risk it's use for unsolicited calls.

This particular issue does no0t just relate to the odd call, there has been DELIBERATE use of a computerised call generator to mass call numbers, this has NO PLACE in this industry, and is generally something used in "sweatshop" sales callcentres by the seedier businesses. Such systems CANNOT personalise the experience for players, and the clear intent from management was to use this system to "wear down" players into taking up offers by persistently calling them.

The "majority" that supposedly appreciate the calls are probably those who have no issues about others knowing they gamble, or live alone, and who are up & about when the calls come. They are also likely to be players highly incentivised by bonuses, and may consist of a significant number of "advantage players", who in the long term will cause tighter wagering rules and restrictions for everyone.

3 secs ago I got an email from offers@casino33.com in my Spam folder

With my full name in a subject line.

I don't have an account neither there nor at Playfair.

I would love to know more details about how do you get players personal info.

Casinos swear they don't share...well,you know

If you Pm me your details I can look into it..Those offers ONLY go to those who sign up with us, 100%.

In PM, I can give you sign up date time, etc etc..

PS. Why would casinos share data? I see this often, No casino would share is player base...
Maybe, the DB gets stolen, or hacked, that's another story...

It's happened many times, where one casino has struck a deal with another to take on players. This was most notable with US players, where casinos who could no longer accept bets from them due to software providers' restrictions sold or passed their US player base to another casino. One case involved Jackpot Capital being recommended by a casino totally unrelated to them, but whose provider had banned the use of the software for accepting bets from US players. Other cases have involved players suddenly finding that accounts have been created for them at other casinos because the casino they had an account at passed on the details. Some cases relate to "sister" casinos, but others relate to UNRELATED (or declared to be unrelated by the operators) casinos.

Grand Prive is a case in point, they swear they do NOT own Big Dollar, or Villa Fortuna, yet MY details HAVE somehow ended up there. Most of us believe Grand Prive really DO own these two, but this demonstrates that operators WILL do things like this, and will LIE when challenged.

The final PROOF came when I received an email quoting an offer for Big Dollar, including my ACCOUNT NUMBER there. Interestingly, this is the SAME account number that lies "under the bonnet" of the "email address at all 5 casino" login system they have.

If Grand Prive do things like this, I expect there are MANY other operators that resort to such secretive dealings, and I bet this extends to at least passing on email addresses to "marketing partners", something that Ladbrokes ADMITTED to in a recent thread. These "marketing partners" market for many other companies, so this would result in an increase in "spam" coming not from affiliates, but from OTHER operators who direct buy a marketing package with one of these marketing companies, who will then use email addresses on their database to send out even MORE "spam".

There is at least ONE, probably more, casinos that HAVE given my email address out to "elabs", and I now get lots of spam from their servers from casinos I have NO relationship with. Presumably, "elabs" was given my email address for sending out bulk promotional mailings from a casino (or casinos) that I DO play at, but somehow there has been "function creep", with OTHER direct marketing contracts ALSO using my email address.

I get regular "existing player" offers from Nedplay from this "function creep" usage of my email address, and at the bottom it claims I ONLY get the email because I have opened a casino account at Nedplay (which I have NOT).

Since Casino 33 has resorted to computer generated techniques to market offers to existing players, why would they not take a similarly aggressive approach to gaining NEW players, and employ marketing agents who have the best mailing lists, and the most disregard to anti-spamming regulations.

These companies take the view that they have permission to send spam UNLESS YOU UNSUBSCRIBE, and with this view, they have no problem in using ANY email address that comes their way, no matter how - even though they WILL unsubscribe on request. The problem here is that the advice is DO NOT CLICK "UNSUBSCRIBE" on ANY message you believe to be unsolicited, as it may merely be a means to verify your email address as active, and will only result in a deluge of further spam. This makes it unrealistic to operate an "opt out" policy, and only a specific "opt-in" will do. Those who KNOW they have opted in to a mailer, WILL be confident in using "unsubscribe" should they decide they are no longer interested.

[casinojack]

1. I have already stated we are looking in to the calls situation, and will need some time for an outcome.

2. All emails we send are players that have registered on the site nothing more. and this poster here has not yet sent me via PM his info so I can show it to be true. We do include a button at the bottom of each email and honor it. We go the extra step of having CS look for the emails , of people who do not click the button but replay in other ways.


I would appreciate you not drawing conclusions. I am here to answer all questions and concerns, so why not ask me next time ?