New freespin.com courier check never sent.

[buddy16cat]

I won from that free chip that was posted at freespin.com. I made the deposit as the terms required, sent all the photocopies and the faxback form in and my withdrawal was approved several days later. I chose the courier check option for withdrawal and the withdrawal records says FedEx is the courier. I just called FedEx since they would not give me a tracking number to see if they could tell me if I am expecting a package, and they said there are no records of any package being sent to my address. They may be checking if there are any domestic packages but wouldn't they have record if the package reached the United States and is being routed to my address? I am going to give it a few more days then call my credit card company. I just notified them I would like my deposit refunded since there is still enough in my account to cover that.

[thebizb]

have you contacted the casino and see what they say about what is going on?? I've heard good and bad things about this place and am curious as to what they will say.

[buddy16cat]

I have contacted them multiple times. I actually got an email that was intended for someone else about me by mistake telling the cashier that they told me they were only available by email and that they need to assure me that they will send the check. Most support doesn't seem to know anything that goes on. I just got another email saying "that they are having technical issues because they are new but rest assured you will receive your winnings". I told them I don't want assurance just a tracking number from FedEx or refund my card. I don't really consider payments a "technical issue" and besides that, my deposit went through no problem. Looks like "technical issues" only occur during withdrawals.

[bryand]

You may want to consider using a charge-back as a very last resort even as it is obvious they are stalling the payment. It is a small world, indeed.

[De Beuker]

I've played the freebie a while ago and took the SUB, couldn't hit anything there.
But I've read several complaints about them on other forums, all about slow/stalled payments.
It seems players get paid in the end, but it might very wel take 10-14 days for an E-wallet withdrawl, so for a check you may have to add another 7 days to that.
Hope you get paid soon, good luck!

[thebizb]

I've played the freebie a while ago and took the SUB, couldn't hit anything there.
But I've read several complaints about them on other forums, all about slow/stalled payments.
It seems players get paid in the end, but it might very wel take 10-14 days for an E-wallet withdrawl, so for a check you may have to add another 7 days to that.
Hope you get paid soon, good luck!

I agree just sounds like a stall tatic to me, have some patience and see what happens in the next couple of days. How long ago did you request the withdraw and when it said approved?

[buddy16cat]

I was told the check was sent and if I don't receive it by Tuesday let them know. I got this email today:


Dear *******,

I am hereby confirming that the check will be sent at the end of this week or on Monday.

I will also request the tracking code from our payments department once they get the confirmation that the check has been sent.

[buddy16cat]

I haven't received the tracking code for the check they said I would receive on Friday or Monday. I guess Monday is the deadline when I call the bank and see if they will do a charge-back.



I am contacting you with regards to your withdrawal via check at FreeSpin.com. I would like to apologize for the delay that you have experienced receiving your check.



When we send a check to a player we use a check processing company, basically we upload funds to their account and they send you the check. We have had issues in the past week getting funds into their account as we were provided with incorrect details and the funds got returned to us. I have finally taken care of this issue and the funds arrived in their account yesterday. They will proceed to print your check and send it, as soon as I have the Fedex number I will email it to you so you can track the check.



I am sorry if you have been given incorrect information up until now and please feel free to contact me at anytime if you have any further questions or concerns.



Once again I am sorry for the delay but now that the issues that we have had are now resolved your check will hopefully be with you by the middle of next week.



Kind regards,



Ben C

Casino Manager, FreeSpin.com



Email: benc@freespin.com

[cheetahwind]

The idea of a site being called freespin.com sounds kind of rogish anyways, but none the less. Watch out when you get the check, if they've jostled you around this long. Make sure it clears before you even think about spending it. Any casino that has "issues" sending money. Really should be watched out for.
Hope everything turns out well.

[jas2587]

you might want the read the post here
http://www.casinomeister.com/forums/...tml#post325228

an read the thread that is being referred to there

Good luck

Cindy