Rushmore- sucky rule to confiscate funds

[vinylweatherman]

But we're talking two years here, not just six months...

We need more info from the OP on WHY he just decided to let this linger. Maybe he ASSUMED the withdrawal would be processed eventually, and was just incredibly patient. So patient that he ended up forgetting all about the withdrawal.

I keep records of my pending withdrawals, date, amount, and casino. I cross them off once I have confirmed receipt. I also know roughly how long withdrawals are meant to take.

Despite this, through an oversight I have occasionally forgotten to add a withdrawal to my list, only remembering it a while later. It is quite possible that this player did simply forget in the end, and only remembered some time later, and had kept no records.

I also keep records of all accounts I have ever opened, and where, and the total of all deposits and withdrawals per casino.

Although this player left it an exceptionally long time, discussion seems to point to Rushmore making no effort to get in touch with this player to give him a chance to prevent the account becoming dormant.

Most casinos that do deactivate a dormant account WILL return the funds to the player if asked, and say that the removal from the account, and it's deactivation, is merely to PROTECT the player's funds from unauthorised access. These casinos have NO INTENTION of profiting from dormant funds.

I would like to hear from Rushmore what efforts were made to contact this player before the decision was made that he was uncontactable, and the account was deactivated.

Given the wealth of personal info we have to give upon registration, not just email, but our postal address, and phone number, I find it hard to believe that the casino had no means to contact the player long before this situation reached 2 years. They could have easily used the post if emails didn't seem to work, or even phoned the player.

Removal of funds on a permanent basis should be a LAST RESORT, and something that a casino "almost never does" in practice.

Perhaps this is something we missed in the recent discussion of what standards should be set for accredited casinos. We dealt with many things, but how dormant accounts are dealt with I don't recall being one.

Had I thought of it, I would have suggested allowing the casino to cover it's costs for keeping a dormant account on the books, and any costs in tracing the player, but that they should NOT simply take the entire balance as pure profit after a set period of time - this only encourages them to take a minimal approach to tracing the player for fear of being too thorough, and losing the chance to pocket a profit.

[elscrabinda]

According to the casino, the player did cashout - but with the wrong method. The casino contacted the player (or at least attempted to) and the player never responded...and for some reason, he forgot about this issue for two years.

So my gut feeling says that there is more to this story than what has been explained here. You just don't forget about a casino account that has a large cashout pending for two years. Is it only me who finds this strange??

Some of you need to pause and ask yourself "why?" In the meantime, I'll wait for a response from the operators to find out what exactly had happened.

I appreciate that the idea of forgetting about/not chasing up a large balance/ withdrawal may be strange to some but it was not money that I had immediate need of and so when I periodically did think to myself "oh, I still have some money sitting in Rushmore" it was never top of my to do list to do anything about it. I have money sitting in a number of casino accounts, some of which I trust enough to treat as banks and I don't feel the need to cashout constantly. Maybe I will from now on.

Regardless of the other details of this case I think its a shame if people base their opinion on the basis of "he didn't need it, so he doesn't deserve it". No one should be gambling with money they can't afford to lose. Having it pointed out to me that its been nearly 2 years doesn't make me feel too clever, but it also doesn't convince me that the casino's behaviour was any more reasonable.

[thelawnet]

According to the casino, the player did cashout - but with the wrong method. The casino contacted the player (or at least attempted to) and the player never responded...and for some reason, he forgot about this issue for two years.

So my gut feeling says that there is more to this story than what has been explained here. You just don't forget about a casino account that has a large cashout pending for two years. Is it only me who finds this strange??

Yes.

This has happened to me several times.

Some examples:

* I withdrew some money from my casino account, but I'd cancelled my card, the card company rejected it, and the money got sent back to my casino account. Eventually I chased it up.

* The casino sends me an email asking for passport/credit card statement/blood samples, but it's 11pm and I resolve to do it later. I forget about it, and then get an email from them years later saying 'You've still got money in your account' and only then go get my money.

* I'm playing with comps and win £1000. My internet connection goes down while I'm playing, then I go away for a few weeks, come back and have completely forgotten about it. Eventually I notice.

What will *usually* happen is that the player will cash out, and then something goes wrong with the cashout for whatever reason, typically ID, or the casino refusing to pay out by a specific payment mechanism, or whatever, and that doesn't get dealt with.

The casino should never confiscate funds: a dormancy fee is not unreasonable, but they should email the player to inform him, each time a fee is deducted.

[funeral979]

Im not sure why its necessary to keep looking for 'holes' in the OPs story. Surely if there was something more Louise would have mentioned it, and I don't think elscrabinda is neccassirly looking for the balance back (although I would fight for it)

This is simply a distraction to the main point here. It is irrelevant if it was weeks or months or years. What is Rushmores reasoning for keeping these funds? Why are they lowering themselves to rogue standards? DO YOU FEEL SAFE PATRONIZING THEIR CASINOS?

[thelawnet]

Well it is, as you say, in their terms which you accept when you register so the casino is not at fault here.

Given you left "1 or 2 thousand" for over 6 months Im figuring you don't/did'nt need it, so you'll just have to write this one off unfortunately.

You will find almost all casinos have this term or one very similar.

I've never heard of such a term before. I've seen a few dollars taken away, but never thousands.

[Pulver]

But it was on the up and up, no doubt about it. You cannot have it both ways. They either went agains their T&C's and pulled a fast one and were unscrupulous or they follwed their T&C's to the letter which you agreed to and was up front about it.

An email would have been a good gesture but it doesn't even include that in the T&C's.

I feel awful about it if indeed it was your own monies, but how does one just "forget" they have a few thousand lying around for MONTHS? Any gambler knows where their monies are at any given time (this does not include "surprise" bonuses that are tossed in every once in while)

What is it that isn't being told??

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I strongly dissagree with your post. I don't know about you, but I have probably 50+ sportsbetting accounts, (I always place bets on the bookie with the highest line) and atleast 50+ casino accounts. I have been in the OP shooes many times before. So to claim that he has to be a fraudster just because he forgott about some money is ridiculous. Don't you think Louise would have said he was a fraudster and that that was the reason they confiscated the money if that was the fact?

Forgetting about money in an account is so easy it is almost frightening..

Examples:

- In for example Betway you have to transfer the money from the casino into the sportsbook and then log into the sportsbook to cash out. I have more than once transfered money from the casino into the sportsbook, and then I forgett to log into the sportsbook and cash out from there.. I log on two months later and find $350 that I thought I had cashed out.

- I get an email late in the evening telling me that I have to send in my ID documents before the cashout can be processed, im to tired to do it that evening and decide im gonna do it the next day. The next day I get 50 new messages in my inbox and I forgett all about it untill im prompted 2 weeks later.

- I deposit into a sportsbook planning to place a bet, the line is changed dramaticly for the worse and I decide to place the bet in another bookie instead. Days go by and I forgett I ever deposited there.

There could be a thousand reasons why you forgett money in an account. Remember, many gamblers have 50 or even 100 different casino and sportsbetting accounts. It is so easy to forgett it.

I also feel that the amount is irrelevant, a few thousand for the OP could be like a couple of hundred for others. Just because a few thousand dollars would be something you wouldnt forgett, don't mean that the OP couldn't forgett it.

I feel that it is a general assumption that every time a player makes a complaint like this people start saying "there have to be more to this story than whats beeing told", "he is probably a fraudster" etc etc. "Everybody is innocent until proved guilty" is an important principle to remember.

No where is it mentioned that OP was a fraudster, not even by Louise. It really does not change the case either. OP forgott about money in his account and Rushmore seeized it without notifying the player, and when the player remembered he had money there, they refuse to pay it back. That is what this case is about, nothing else.

I find it strange that Rockbet is rogued for poor treatment of a case, while Rushmore has gotten away with very late payments for 2 months, asking players to change withdrawal methods and canceling their payments and now invoking rogue terms like this one, and still bee on the acredited list.

When I sign up to an acredited casino I expekt the best and to play at a "no nonsense casino". Im sorry to say it, but the once so brilliant Rushmore group can not be considered a "no nonsense" place to play at anymore in my eyes.

This is in no way an effort from me to shame any of the Rushmore casinos, but one of the few ways the casino industry can be regulated today is if the players stand up and speak up against unjust rules, late payments and rogue T&C. I used to love to play at the Rushmore group, and I hope that they look back at what once made them one of the best places to play online, and start operating in that way again.

[RobWin]

This is in no way an effort from me to shame any of the Rushmore casinos, but one of the few ways the casino industry can be regulated today is if the players stand up and speak up against unjust rules, late payments and rogue T&C.

ABSOLUTELY !! Great Statement there..

I used to love to play at the Rushmore group, and I hope that they look back at what once made them one of the best places to play online, and start operating in that way again.

There's words of wisdom in that statement there Rushmore, I hope you guys are paying attention here!
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[silcnlayc]

Maxd: 2.Fraudsters will often leave their winnings to simmer for a while, sometimes a long while, in the hopes that the details of their doings will be lost in the fog of time.

Pulver:So to claim that he has to be a fraudster just because he forgott about some money is ridiculous.

Pulver, the only person tossing around the word "fraudster is you. Only one other place did I see it mentioned was when Max listed a general statement by numbers as above.

For you to be so focused on a word that was used only once, I am wondering just what it is you are trying to say?

As strange as it sounds, the bottom line is, the OP said they did NOT come here to try and get their money back, but are here to warn others of the actions of this casino.

So why are we even discussing it was my point. If they have resigned themselves to the fact they are not getting it back, and decide to come here to "warn" others..which I also I find very strange ...but then again, I guess not everyone feels it is ok to give in without a fight but I would fight tooth and nail for what is mine. This is why I feel there is more to this than we are hearing.

How does one say, oh well, they took it, let me tell others, and move on? I do not know how to say what I am thinking but this is the best I can do to get across my feeling about this. Sorry.

I strongly dissagree with your post. I don't know about you, but I have probably 50+ sportsbetting accounts, (I always place bets on the bookie with the highest line) and atleast 50+ casino accounts.

That really has nothing to do with it. Many of us have more than 50-100 casinos/sportsbook account.

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[uungy]

Pulver, the only person tossing around the word "fraudster is you. Only one other place did I see it mentioned was when Max listed a general statement by numbers as above.

For you to be so focused on a word that was used only once, I am wondering just what it is you are trying to say?

As strange as it sounds, the bottom line is, the OP said they did NOT come here to try and get their money back, but are here to warn others of the actions of this casino.

So why are we even discussing it was my point. If they have resigned themselves to the fact they are not getting it back, and decide to come here to "warn" others..which I also I find very strange ...but then again, I guess not everyone feels it is ok to give in without a fight but I would fight tooth and nail for what is mine. This is why I feel there is more to this than we are hearing.

How does one say, oh well, they took it, let me tell others, and move on? I do not know how to say what I am thinking but this is the best I can do to get across my feeling about this. Sorry.

That really has nothing to do with it. Many of us have more than 50-100 casinos/sportsbook account.

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Thats what the community is about! Warning others

There are many casinos that this can happen to. A typical example is Bluesq, if you withdraw, and for whatever reason it doesnt go through, it goes to the sports account instead. I have done it in the past (not left it there for 2 years). I also had about £4K in a casino for about 8 months, as I thought I had withdrawn it, but hadnt. I rarely play there, and never checked back.

Yes it does happen, be realistic!

Some players here actually do have more than $30 in their bank/e-banking account, and some are more fortunate not to realise that a couple of £K are missing. Its reality, and the same thing that happens when cheques dissapear from some peoples cheque book.

The main point I think is, Louise has clearly stated that the reason was because of that term. I am sure they will soon say "we had to give that term, however there are underlying reasons we can't give, otherwise we are opening our doors to fraudsters" which seems to becoming the more common excuse now, but I dont trust them, and I believe their terms are in place so that they can resolve to not paying when ever they can, and the fact they implemented it, is the proof (once again) that they don't deserve to be accredited

[Pulver]

Maybe it was only Max who used the word fraudster, but several other's was looking for holes the OP's story, and that was the thing I pointed out. So, ok, maybe I overused the word fraudster, sorry for that. The point I was trying to make is that I feel that it is unfair towards the OP to imply that there has to be something shady going on because he forgott a couple of thousand $.

I know with myself how easy it is to forgett where I have money, and as a result of that I have I created a spreadsheet to keep some controll, it has helped me a great deal, but it still happens every once in a while... Guess I need to hire an accountant

I can not say anything on the motives of the OP in this case, he has however pointed out a term, and an enforcement of a term that I feel is unfair and unjust. And since this is an open discussionforum, and about the only place where we players can have any influence on the casino industry, I have posted my view on the matter in hopes that bringing matters like this to light, casinos will become a better place for us players.

That really has nothing to do with it. Many of us have more than 50-100 casinos/sportsbook account.

In my case this has everything to do with it. The reason why I tend to forgett slumps of money here and there is because I have so many accounts, especially spoortsbook accounts, that I sometimes forgett money here and there.