Rushmore- sucky rule to confiscate funds

[funeral979]

Why the Rushmore Group is still even "Accredited" here after all the threads, after threads, after threads this year regarding their cashflow issues and confiscation of funds...etc. etc. etc. just absolutely blows my mind.
____

My feelings exactly! Unanswered questions about the delays of payments, asking players to cancel ewallet withdrawals and request them via check, baffling change of terms in regards to Moneybookers/Neteller bonuses, and now this??

I cannot recall ever seeing an accredited casino with so many negative threads within such a short span of time. And yet the powers that be feel this group still deserves to be accredited.

Simply because the casino is "within their T&C's", doesn't really cut it, IMO. Is a casino really "accredited" if it is just meeting the minimum standards? Is this what is considered the elite in the industry now? If I came here and was looking for a great accredited casino to play at, I would think the ones listed in the accredited section would go "above and beyond" for the customer, not look for little terms and clauses to screw the customer or delay payments as long as possible. I would think we hold these casinos to a higher standard than this

[silcnlayc]

I just happen to think that a casino that does this kind of thing will also not think twice about other imo unscrupulous behaviour

But it was on the up and up, no doubt about it. You cannot have it both ways. They either went agains their T&C's and pulled a fast one and were unscrupulous or they follwed their T&C's to the letter which you agreed to and was up front about it.

An email would have been a good gesture but it doesn't even include that in the T&C's.

I feel awful about it if indeed it was your own monies, but how does one just "forget" they have a few thousand lying around for MONTHS? Any gambler knows where their monies are at any given time (this does not include "surprise" bonuses that are tossed in every once in while)

What is it that isn't being told??

.

.

[zebedy]

The moral of the story is everytime you finish your session at a casino, cashout that way they cant inplement the rule,
in the long run if people do that it will probably cost the casino more in processing fee's,

i

[Casinomeister]

I think that some of us need to chill out. This issue is hours old, and I'm waiting to get in contact with the operator to find out exactly what happened. It's a bit premature to bring out the torches and pitchforks - and I don't appreciate some of the comments and assumptions that are surfacing here.

Please exercise a bit of patience and objectivity before jumping to conclusions and making accusations. Thank you.

[uungy]

But it was on the up and up, no doubt about it. You cannot have it both ways. They either went agains their T&C's and pulled a fast one and were unscrupulous or they follwed their T&C's to the letter which you agreed to and was up front about it.

An email would have been a good gesture but it doesn't even include that in the T&C's.

I feel awful about it if indeed it was your own monies, but how does one just "forget" they have a few thousand lying around for MONTHS? Any gambler knows where their monies are at any given time (this does not include "surprise" bonuses that are tossed in every once in while)

What is it that isn't being told??

.

.

can I quote you you have posted previously

I am so disgusted at this time with many of these casinos in how they treat players.

I decided to go back to Grand Hotel and give them another try after a short hiatus from them and won a few dollars and made a withdrawal on the 22nd of July. I received a congratulations on the 23rd saying all was approved and I should recieve my funds within 24 hours.

Well, it is now the 26th, (withdrew on the 22nd) and I call their phone help and I get such a runaround from this girl that she sounded like she had no clue what in the world she was trying to tell me, and all the reasons she threw at me why I wasn't paid yet made absolutley no sense whatsoever.

The worst explanation she gave was that I had to fill out these forms and documents to verify something for eCogra stuff etc etc...I never made sense out of it and finally said I will be emailing the casino rep once again (third time) to find out why they gave me the time frame when it wasn't true at all. I now see that there has been no rep online since the 15th of July. Hopefully someone will let me know what in the world is going on.

Why do these casinos treat players with such disdain? Even the accredited ones are becoming somewhat off color it seems.

This seems the exact case here.

It may be in the terms, but come on, this is an abusive term for an accredited casino. Implementing it, IMHO, is rogueness at its highest order

[Casinomeister]

The moral of the story is everytime you finish your session at a casino, cashout that way they cant inplement the rule,
in the long run if people do that it will probably cost the casino more in processing fee's,

i

According to the casino, the player did cashout - but with the wrong method. The casino contacted the player (or at least attempted to) and the player never responded...and for some reason, he forgot about this issue for two years.

So my gut feeling says that there is more to this story than what has been explained here. You just don't forget about a casino account that has a large cashout pending for two years. Is it only me who finds this strange??

Some of you need to pause and ask yourself "why?" In the meantime, I'll wait for a response from the operators to find out what exactly had happened.

[vinylweatherman]

Surely this was a "reserve the right" term, not an ABSOLUTE "we will do" term, therefore we would expect the circumstances to play a part. Such a draconian term is meant for those EXCEPTIONAL cases where, despite best efforts, the customer has proven impossible to contact, and has made no contact themselves.

Clearly, Rushmore ALWAYS invoke this term as a matter of routine, proven by the fact that Louise writes of it being a done deal.

Surely, if Rushmore's position was that the player should have requested the withdrawal back to Click2Pay, shouldn't they have just gone ahead and done this.
Other casinos will allow the selection of a preference, but they will go ahead and use another method, usually back to source, if this suits them WITHOUT the need to go back to the player.

iNetBet, along with others, also have this kind of term, but iNetBet really DO use it as a "reserve the right", and it seems that circumstances have to be pretty exceptional before this term is invoked, as in 11 YEARS, iNetBet have NEVER had to.

Given that other accredited casinos have been taken to task over unfair terms, such as the Palace Group with their "can't bet more than x% of CURRENT balance", which they then changed to something more reasonable, surely Rushmore, as an ACCREDITED casino should be required to adhere to certain standards, and these should be based on contract law for CONSUMERS, not businesses.

Such a term would be UNENFORCEABLE in the UK, as money unclaimed by a customer CANNOT simply be seized for the benefit of the company, there must be efforts made to repatriate the funds. The ONLY thing that a company could justify would be it's administrative costs in tracing the customer, and returning the funds.

A fair CONSUMER term for dormant accounts would be along the lines of the Intercasino variant, where a monthly fee is charged against the balance for accounts considered dormant.

As for the LGA, I believe this requirement ENSURES that casinos cannot simply help themselves to dormant funds, the LGA holds on to them, and the player would have to contact the LGA for their return. In the end, if funds are never claimed (it depends upon the definition of "never"), they will go to the Maltese Government.

Despite this poor behaviour from Rushmore, it was really silly of the player to simply let it go considering the alleged amount of money involved. I would get pretty impatient after a week or two, let alone 6 months of not seeing my money after requesting a withdrawal.

[silcnlayc]

uungy:can I quote you you have posted previously

Quote:
I am so disgusted at this time with many of these casinos in how they treat players.

I decided to go back to Grand Hotel and give them another try after a short hiatus

This has nothing to do with the other except for the fact that I did go on a short hiatus from them, NEVER leaving a dime in the account knowing I was stopping my play there for a while.

I would get pretty impatient after a week or two, let alone 6 months of not seeing my money after requesting a withdrawal.

Exactly. So why was the money not followed for almost 2 years??

I still find some of the casinos treating players unfairly, badly and against good will, but something is not adding up here. It does not feel right . .

This seems the exact case here.

Not quite, but I see the similarity that you are trying to make. Grand Hotel pulled the delaying tactic which I know some do, that borders on haughtiness....but does not equate to rogueness, just a pain in the buttness.

.

[Jasminebed]

There could be many reasons a player would "forget" such a sum. Certain illnesses, medications or drugs can impair cognitive function. Catastrophic life events can push even important issues totally aside. What may seem a very large sum to you or I may not be so much so for another player. If you are playing multiple casinos and don't keep careful track, you might not realize a withdrawal was not processed as requested.

If, after reinstating the player's funds, and appropriate documentation is received, the casino wishes to conduct a fraud investigation, that is their perogative.

But the OP is a long time member, with many posts here. She did not come looking for funds to be returned, but merely to advise us of the dormant account terms and implementation of those terms in her case.

[Casinomeister]

...
Despite this poor behaviour from Rushmore, it was really silly of the player to simply let it go considering the alleged amount of money involved. I would get pretty impatient after a week or two, let alone 6 months of not seeing my money after requesting a withdrawal.

But we're talking two years here, not just six months...