Rushmore- sucky rule to confiscate funds

[Louise]

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[RobWin]

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

That is a great move on Rushmore's part there Louise and if they will re-open communications with Bryan here then that would even be better. At least this is a start back in the right direction!
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[pingpong]

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

But still no reasons for why Neteller-users are banned from enjoying the weekend bonuses?

[elscrabinda]

Wow, what a nice surprise! Massive thanks to Louise, Bryan, Max, Rushmore management and to all the people who joined in the discussion. I'm particularly pleased that the criteria for accredited casinos now includes a requirement to act 'fairly' even if the terms allow them to act otherwise. Well done Rushmore!

[Louise]

Wow, what a nice surprise! Massive thanks to Louise, Bryan, Max, Rushmore management and to all the people who joined in the discussion. I'm particularly pleased that the criteria for accredited casinos now includes a requirement to act 'fairly' even if the terms allow them to act otherwise. Well done Rushmore!

Thanks for your kind words and most of all, your patience on this elscrabinda!

I'm glad that this has been resolved, nevertheless, I understand has taken some time to do so.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[rockydyke]

Thanks for the info Louise. Great move by Rushmore. Things are getting back on track now and hopefully you'll get back on the accredited list real soon.

[Louise]

But still no reasons for why Neteller-users are banned from enjoying the weekend bonuses?

Hi pingpong,

Now and again the bonuses we offer are changed by our marketing department for various reasons. This would be a case where this has happened so I can only apologize to players that have now not been able to redeem these bonuses when using certain deposit methods and hope that the bonus structures may be changed in the near future.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[johnshoe333]

hello just wanted to make sure bryan sees this post or someone lets him know its here i think this proves that rushmore group belongs on the accredited list thats just imo

Hi all,

I would like to report some positive news concerning this player issue we have been dealing with.

After some discussion with upper management, it has been decided to re-open the player's account and reinstate his balance which he had at time of the closure. The player has been contacted to let him know the details of his account balances etc and to apologize for the sitation.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[Casinomeister]

hello just wanted to make sure bryan sees this post or someone lets him know its here i think this proves that rushmore group belongs on the accredited list thats just imo

Yes, I've seen it. I'm glad this was taken care of.

As soon as the communications issue improves, then we can look at getting back on board.

[vinylweatherman]

Hi pingpong,

Now and again the bonuses we offer are changed by our marketing department for various reasons. This would be a case where this has happened so I can only apologize to players that have now not been able to redeem these bonuses when using certain deposit methods and hope that the bonus structures may be changed in the near future.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Your marketing department should start looking at these things from a PLAYER's viewpoint. If they did, they would have forseen that this would ignite a debate about users of Neteller and Moneybookers feeling that Rushmore no longer valued them as much as ALL other players.
There is ABSOLUTELY NO MATHEMATICAL LOGIC in not letting ALL players take part in a WELL DESIGNED promotion. The odds of beating the casino are EXACTLY THE SAME, regardless of the initial deposit method. Players know this, and therefore consider that there must be some other reason, but the only kind of non-probability based reasons for barring these players from the bonuses are accusatory, insinuating that users of Neteller and Moneybookers are somehow "not playing in the spirit.......", whilst users of the other methods are.
Since this was a CHANGE from a far simpler system where ALL deposit methods had the same code, it has to have been a positive decision to target Neteller and Moneybookers users so that they could no longer use the weekend bonuses, because it involved quite a few changes & fixes having to be made to a system that to all intents "was not broken".