Cassava locked my account after ungrounded accusation of bonus abuse

**vinylweatherman** · 21st September 2009, 12:49 PM

Originally Posted by lots0

They still are.

Funny how such a group of lying ripoffs like 888.com/Luckyace/777.com/Cassava has such a 'good' reputation... must be from all those ethically/morally challenged webmasters that still advertise for them.

They have "clout". They have people who "know people", so they can easily give the impression of being a solid reputable company. They have been around a long time too, so have learnt so many tricks. Even if the webmasters cut the advertising, they would be replaced. They already advertise on TV, and this is much more far reaching than being promoted on websites. Getting an advert on the telly also lends credibility to the organisation, because viewers believe that they would never have been allowed to advertise if they were in any way rogue. This, though, is wrong - ability to advertise has NOTHING to do with their behaviour, it is merely a function of them being licensed in a whitelisted jurisdiction, and having the money to pay for the ads.

This is NOT the first time they have lied either. They lied about Reef Club. It was supposedly "nothing to do with them", but this was an INSULT to our intelligence since EVERY TIME you left the 888.com website, you got one of those annoying exit pop-ups "...play at our sister site Reef Club". Despite this overwhelming evidence, their execs STILL kept up the lies, and this just made it CRYSTAL CLEAR they were LYING, and INTENTIONALLY so. Whilst they probably get away with some of their tricks, the fact they have been caught out in a lie several times means we are going to assume that everything they say, or promote, that looks a bit "iffy", is the sign of yet another lie.

**Webzcas** · 21st September 2009, 12:52 PM

Out of interest and I am asking this because I have no desire to go near a cassava website to find out the answer, let alone play at one of their casinos. But do 888.com still hold your withdrawal in a pending state for one week before flushing it?

Or have they finally cottoned on that this was in fact a bad business practice?

**thelawnet** · 28th September 2009, 02:45 PM

Originally Posted by Webzcas

Out of interest and I am asking this because I have no desire to go near a cassava website to find out the answer, let alone play at one of their casinos. But do 888.com still hold your withdrawal in a pending state for one week before flushing it?

Or have they finally cottoned on that this was in fact a bad business practice?

Nope, they still do this.

In other news, their support staff suck.

Email to them:

"I have a neteller account which I used to deposit to and cashout from luckyacecasino. This account is denominated in US$. I deposited $200 on 23rd August - I was charged $205.25. I cashed out $200 on 11 September - I was credited only $194.49. I complained to live chat, and they said my account was being charged in pounds, and that it had been changed to dollars. I then cashed out my remaining balance was short-changed by $99.51 when it was credited to my neteller. In total I have been short changed by $110.25 Could you please ensure that this money is credited to my neteller account ASAP. Thanks "

Response:

"In regards to your e-mail, we have been informed by the Transactions Department, that you had a choice of selecting the currency and that you chose USD when you registered. Now for us to be able to check into this issue for you, you will need to send us a copy of a bank statement ( internet copy not valid) via e-mail to us, this will be sent to the department who is in charge of this issue and they will respond within 24 to 48 hours."

So I reply back saying:

"I paid by neteller.

There is no bank statement.

As you can see from my screenshot:
<screenshot of Neteller>
you have overcharged me as I stated."

To which they reply:

"Thank you for contacting us.

My name is Terrence, and I am pleased to assist with your issue today

In regards to your e-mail, we have been informed by the Transactions Department, that you had a choice of selecting the currency and that you chose USD when you registered. Now for us to be able to check into this issue for you, you will need to send us a copy of a bank statement ( internet copy not valid) via e-mail to us, this will be sent to the department who is in charge of this issue and they will respond within 24 to 48 hours"

I don't see why I should send them my bank statement, they have paid my withdrawal already, and I complied with their ID requirements before doing so. The bank statement doesn't help at all in resolving an issue with neteller.

**Webzcas** · 28th September 2009, 03:10 PM

As a player, I cannot understand why the vast majority of people do not do their research. I know myself for a fact I would hate to play at a casino whereby there is a full 7 working days period before your withdrawal is flushed and removed from the pending state.

I guess by Cassava still employing this, it increases the overall value of a player. As I am sure there is a large percentage of players, tempted to win more after withdrawing a nice win, thus reversing the withdrawal and subsequently losing what they had won.

Let alone any other tricks or jumps an operator may make you perform to get hold of your winnings.

**vinylweatherman** · 28th September 2009, 06:20 PM

Originally Posted by thelawnet

Nope, they still do this.

In other news, their support staff suck.

Email to them:

"I have a neteller account which I used to deposit to and cashout from luckyacecasino. This account is denominated in US$. I deposited $200 on 23rd August - I was charged $205.25. I cashed out $200 on 11 September - I was credited only $194.49. I complained to live chat, and they said my account was being charged in pounds, and that it had been changed to dollars. I then cashed out my remaining balance was short-changed by $99.51 when it was credited to my neteller. In total I have been short changed by $110.25 Could you please ensure that this money is credited to my neteller account ASAP. Thanks "

Response:

"In regards to your e-mail, we have been informed by the Transactions Department, that you had a choice of selecting the currency and that you chose USD when you registered. Now for us to be able to check into this issue for you, you will need to send us a copy of a bank statement ( internet copy not valid) via e-mail to us, this will be sent to the department who is in charge of this issue and they will respond within 24 to 48 hours."

So I reply back saying:

"I paid by neteller.

There is no bank statement.

As you can see from my screenshot:
<screenshot of Neteller>
you have overcharged me as I stated."

To which they reply:

"Thank you for contacting us.

My name is Terrence, and I am pleased to assist with your issue today

In regards to your e-mail, we have been informed by the Transactions Department, that you had a choice of selecting the currency and that you chose USD when you registered. Now for us to be able to check into this issue for you, you will need to send us a copy of a bank statement ( internet copy not valid) via e-mail to us, this will be sent to the department who is in charge of this issue and they will respond within 24 to 48 hours"

I don't see why I should send them my bank statement, they have paid my withdrawal already, and I complied with their ID requirements before doing so. The bank statement doesn't help at all in resolving an issue with neteller.

So they ADMIT they are doing wrong then, since they should be paying in dollars.

Perhaps a complaint to Neteller, telling Neteller that this particular merchant is DEMANDING that Neteller supply a NON-Internet statement before they will deal with the issue of overcharging. You can easily demonstrate this to Neteller by showing them the transaction from the casino end, and the matching OVERCHARGED transaction at Neteller.

If this is one of their outfits that are registered with eCogra, you could send a complaint through them too.

They are a "no-can-do" here, but if they are deliberately obstructing due process when players attempt to use the internal complaints procedures (the ONLY thing now on offer), then maybe it's time they caught the late bus to Rogue City.

Overcharging customers, and continuing to do so when challenged, is what would be considered FRAUD were it the other way around (player using a "currency dance" to shave a few percent extra from the casino each time they deposit or withdraw).