InetBet-No Response to Emails

[footdr]

It totally ticks me off that InetBet still has no live chat or phone support and now they take forever to respond to emails.

I have constant problems with their software especially since they installed new lobby. I was on a roll yesterday and then the problems started.

Now I have been waiting 7 hours since emailing them to credit the 10% bonus on quicktender deposits. Numerous emails with no response.

Think I will be scratching them from my play list.

Their support is not very good.

[rockycatt]

patience

[footdr]

I deposit tons here. They spent money on changing their lobby, which I find worse than the old lobby. Yet, they still have no chat support or phone support. Given that, they should respond to emails quickly.

A player can't be expected to wait hours to find out if they have met wagering on their comp point deposit.

It totally is not good management, period.

[DaveG39]

I only started playing at Inetbet a couple weeks ago, so I don't know what the "old lobby" looked like, but I love the "new" one. Since I am a noob there, and using QT for the first time for withdrawals, I've sent numerous emails/questions and had all of them answered within a couple hours. Even faster if I use the 24/7 support form on their site ( 1 hr max). I miss the live chat on Rushmore, but this is nearly as good (and I don't miss the late payments). Did you check your Junk Mail for responses? They also specifically mention on their site that Yahoo Mail has them blocked and they won't respomnd to players with Yahoo addresses.

PM the Inetbet rep here and they can probably help.

[vinylweatherman]

I deposit tons here. They spent money on changing their lobby, which I find worse than the old lobby. Yet, they still have no chat support or phone support. Given that, they should respond to emails quickly.

A player can't be expected to wait hours to find out if they have met wagering on their comp point deposit.

It totally is not good management, period.

This has been a continual complaint for a VERY long time.

When there are problems, emails go unanswered, and NO INFORMATION WHATSOEVER gets out to players, who have absolutely NO idea WTF the "problem" might be.

iNetBet have often experienced problems like this, and have eventually surfaced to excuse players' inconvenience by explaining it was due to a large number of players sending in emails.

A better way to manage this problem would be when they KNOW a specific problem has arisen, either because they have spotted it, or they have received a number of emails about it, put a LOBBY MESSAGE up on that new expensive lobby they have spent money on. THEY are the operators, and RTG have had this "lobby message" facility for a long while. THEY really should have thought of this, they should NOT have to hear it from players.

The benefits are obvious, but it seems not so to iNetBet, so I will state the main benefit.

The lobby message indicates a problem, and what is being done. PLAYERS realise the casino is aware, and also players realise it is a general issue, not one specific to their account. They will therefore NOT email about the problem, but will check back with the lobby message. CS then have far more time to deal with emails that ARE specific to players' accounts, without being swamped by emails about a general problem.

The fact this has coincided with problems with the lobby looks like yet again this is such a case, they probably ARE working on it, but NO-ONE can be arsed to tell players, who may think they still need SPECIFIC help for the problem, and are thus making the situation even WORSE by sending emails, reminders, and reminders of reminders.
Players who genuinely want SPECIFIC help or service have been swamped by the above, so as far as they are concerned, their problem IS specifc and DOES require an individual response and/or action, but they are receiving no reply and are seeing no service (by checking their account, and finding what needs to be done has still to be done).
Players in this situation have only one realistic choice, PLAY ELSEWHERE for now, until iNetBet graces them with some CS. Players displaced by these regular instances of nil communication with iNetBet, for whatever reason, may decide to REMAIN at the alternate casino they initially went to just while they were waiting for iNetBet to sort themselves out. There have been many new RTG entrants to the accredited list, and NONE have the archaic support options of iNetBet.

In a forum community, it takes only ONE active member to be able to contact iNetBet and be told what is going on, and they can tell the rest of us. Where casinos have other contact options, this tends to happen. If it is ignored emails, a player might try live chat, or phone if they are in a country where there is a free phone number published. They can then usually find out from CS what is going on, and invariably it turns out to be a general issue that is being worked on already.

[maxd]

Did you check your Junk Mail for responses?

You do know about the reps on the forums here, yes?

emily_hanson and iNetBet Promos.

PM them directly, no email hassles.

[vinylweatherman]

You do know about the reps on the forums here, yes?

emily_hanson and iNetBet Promos.

PM them directly, no email hassles.

Whether they do, or not, the reps are NOT here to do the simple job of ensuring a reply to player emails. Reps are here to address issues that cannot be resolved through normal channels, and in any case, are less likely to respond over the weekend, or even during the week in the timeframe needed for such straight forward support queries as "can you add my 10% quicktender bonus", or "have I met WR yet".

It all boils down to one thing. If iNetBet email breaks down, it brings down the ENTIRE OPERATION as far as players are concerned, and iNetBet email KEEPS ON breaking down like this, prompting the inevitable thread "iNetBet ignoring emails", or some similar variant.

If players take this advice, the reps will be spending this week handling trivia, rather than more serious issues. This will STILL have players waiting for a reply from the rep, and for issues where near IMMEDIATE response or action was both required, and promised, under the terms of service.

Players who don't bother the rep have no idea whether their email is ignored, lost, or simply in a queue - and UNTIL one of the reps enlightens us here, we STILL don't know whether it is simply a case of waiting, or having to resend to CS or the rep details of the problem.

[maxd]

Whether they do, or not, the reps are NOT here to do the simple job of ensuring a reply to player emails. Reps are here to address issues that cannot be resolved through normal channels....

(A) I never suggested that the reps were here to "ensure a reply to player emails". Those were your words, not mine.

And (B) the reps are here to help Casinomeister members, period. Whether that is before or after "normal channels" is not relevant. As it says right on CM's home page "Have a question or complaint? You can contact them here" which is exactly what I was suggesting the OP might want to do.

[vinylweatherman]

(A) I never suggested that the reps were here to "ensure a reply to player emails". Those were your words, not mine.

And (B) the reps are here to help Casinomeister members, period. Whether that is before or after "normal channels" is not relevant. As it says right on CM's home page "Have a question or complaint? You can contact them here" which is exactly what I was suggesting the OP might want to do.

Fair enough, but this is a persistent issue with iNetBet, and they just do NOT seem to be listening to players who want JUST ONE backup method of communication for when email fails. What is so hard about having a phone next to the computer terminal for the CS reps - most other casinos can manage it. Players have already contacted the rep over this issue in the past, and although the rep has explained what happened, NOTHING has been put in place for the inevitable next occurrence, and so we have this thread.

I do not know what has become of this, but I do not see any explanation of what happened this time. Maybe it all fixed itself, and no-one contacted the rep.

Casinos are well aware that "instant gratification" is the name of the game, they use this argument to defend NOT asking for verification up front because making players wait a few hours is no good, yet this no longer seems to apply when they are at iNetBet, where an email system that occasionally results in a 2 day wait for a reply is STILL considered fully fit for purpose.

[DaveG39]

It must be a sporadic problem because some have it and some don't, and those are the worst to diagnose, and the most fustrating when you end up a victim. I've never had a problem sending to Inetbet. One time an email that they said they sent didn't get to me the first time.