BetVoyager - No response and money "missing"

[tombee]

I have been playing at betvoyager, the even chances casino, 6 days ago. Both blackJack and Roulette. About 5-10 times an hour my game gets cut off, every time after I placed a bet, before getting my cards dealt. I get an error message stating there is a "synchronisation error". If I close the game and load the game again, I always get another error. So I need to log-off. I started to notice that when I login again the money from the bet I placed seemed to be gone. So after watching closely, I concluded that indeed the bet was lost every time! I've lost about 30 euro this way, never getting a game with the bet I made.
Although this is a problem, it should not be something that would be difficult to resolve. I tried to contact their live chat. Here is a copy of this chat:

09.08.2009 01:28 xxxx1: i make a whitdrawl buy moneybookers and the money is not in my account ? can you help me please


09.08.2009 11:21 xxxx2: i think there many problems...


10.08.2009 10:49 xxxx3: hi


10.08.2009 10:50 xxxx3: how Can I cancel my account


10.08.2009 10:50 xxxx3: ??


10.08.2009 11:22 xxxx4: hai


11.08.2009 10:01 xxxx5: hell


11.08.2009 10:01 xxxx5: o


11.08.2009 10:01 xxxx5: anyone here?


11.08.2009 10:02 xxxx5: i need support


12.08.2009 00:20 tombee: hey I need some help?


As you can see, there has not been any operator for days. I tried to e-mail my complaint to support@betvoyager.com. I got a Delivery Status Notification (Failure). So this wasn't much help either. Then I tried to mail them using the form on the website. It has been 6 days and I did not get any response to that!!
So in my opinion, this casino is VERY VERY badly organised. There is no support at all (maybe the phone works, but this will cost me much money) and the software seems to be dodgy. I wanted to know what this error was about and why my money is gone every time I get this error. I still don't know it

[florin]

BELIEVE IT OR NOT!

I was waiting for their live chat and decided to read new posts at CM.
Today I tried AGAIN their address: support@betvoyager.com. I received a Delivery Notification - Failure. I tried the same the other day, with the same result.
...Wait! Someone showed up. Right now I explained what I wanted. Now he (she) left: "17.08.2009 18:20 * Support: has left."

- What an exciting report, right?

I have been waiting long for the support to show up. He took a glance and left.
Everything I said is 100% accurate!

[florin]

THE SUPPORT IS BACK

While I was typing here their support came back and answered my question.
And what do you think? His answer really makes sense - it is quite logical (except for the fact he is asking me to write an email through their dedicated window on the site).
I am chatting right now with him.

Hurry up, tombee!

[spiderlegz]

Doesnt sound good, especially the e-mail problem. Always tought there was something fishy about them. Hopefully Im wrong and both of you get your issues resolved.

Their "unofficial" spokesperson will probably soon jump in on their defense.

Edit: florin, report back on the progress.

[florin]

I did what the live support said: wrote an email through their dedicated window.
I must confess this is the first time I use it, so I don't know how long will it take till their reply.
As I said, I used the normal email and the address support@betvoyager.com and I got the message: Delivery Status - Failure.

[me_and_ed]

Their "unofficial" spokesperson will probably soon jump in on their defense.

Gee I wonder who that is???

[tombee]

I did what the live support said: wrote an email through their dedicated window.
I must confess this is the first time I use it, so I don't know how long will it take till their reply.
As I said, I used the normal email and the address support@betvoyager.com and I got the message: Delivery Status - Failure.

Let me know if you got any response. I do not expect mine anymore.. I'm glad I'm not the only one with problems over there, although of course I hope it all gets resolved

[maxd]

I'm seeing a number of complaints and issues related to these guys, Betvoyager, popping up recently so I'm thinking we should get a PAB or two rolling on them to find out what is what. Interested? The PAB process starts here: Pitch-A-Bitch FAQ.

[tombee]

I'll be in Paris for a week, probably without internet, so maybe I'll try to PAB afterwards so I can properly watch any progress

[SlotMonster]

Hello to all forum members.
I just arrived from my vacation (Golden Sands, Bulgaria ), so I was unable to make a quick reply.
As you know, I'm playing at BetVoyager almost since it was launched. I won a lot of money from them, and I was paid in full. But it's not the case. I just wat to say, that I know how to deal with them...

tombee, which channel did you use to contact Support in chat? I hope you know, that BetVoyager's Chat has two channels: General (where players talk to each other), and Support (where you can contact Support Operator). I hope you used right channel (Support).
As for contact email, I have successfully sent them test message (see attachment). By the way, the best way to contact support is to send them an email through their internal email system ("Mail" benu item above the main page).
I personally hope that all your issues will be solved quickly.
If someone has any questions - you are welcome.

P.S. I saw their news, informing players about server maintenance. Maybe that is why you are experiencing these problems.