Serious Cash Out Issues Red Flush

[kenneth2816]

Been awhile since I gambled online, but I got a promo via US Mail with 25 free so I saw Casinomister seal, and hey, I love Mocrogaming. After failing to meet promo cash out terms, I deposited $50.00 via Credit Card and cashed out at $350.00 on June 5th. Not bad. After the 24 hour waiting period, I got a request for verification of all my "details", though this was not stated anywhere in T&C that I could see, prior to my deposit. No big deal, I sent everything in and got a prompt response I was good to go.

In the mean time, I continued depositing (though I had some difficulties at first with my bank) and I logged another $100.00 cash out. Due to my own negligence in reading withdrawal terms, I failed to catch that USA cannot use credit cards to withdraw, so I was given two options of an e Wallet or wire transfer.

At this time my account showed ONE pending withdrawal of $450.00 total.

The casion tried to set up a "use my wallet account", but for some reason, the software stated that my e-mail was "already in the system" and I could not register an account. The really wierd things is that I kept getting messages that "password has been sent to your e-mail", yet I never got anything in my e-mail, so out of suspicion, I e-mailed the casino explaining the issue and asked for a wire transfer instead. I was told there would be a "4-7 day processing time" and the fee was $25.00. OK, not so bad.

Well, 4-7 days passed, nothing in my bank. I e-mailed again and was told "I would be notified yada yada yada".

Then, I saw a debit to my bank account I did not recognize. It took a bit of research to find a web page, and I queried the debit. Turns out it was a Red Flush deposit only it was different from all the other 7 or 8 deposits I had made. I sent an e-mail saying OK I just did not recognize the name of the clearing house.

I continued to deposit and play, and after ANOTHER 7 days, I e-mailed asking about my wire transfer. I was told it had been delayed because I queried one of the deposits I made. Then I got the ususal "you will be notified response". I sent a rather lengthy e-mail stating my confusion at the length of time the wire transfer was taking, because everything I read indicated a maxiumum of 10 working days AFTER the withdrawal had cleared.

I got a response that my $100.00 cash out could not be credited because there is a minimum withdrawal amount of $100.00 (something else I have yet to locate in their T&C), and with a $25.00 fee for a waire transfer, my balance would fall below the $100.00 minimum. CS said they could reverse that $100.00 back to my account.

I stated that my account showed only ONE pending withdrawal and ONE ID# for a total of $450.00. I got another "you will be notified" message and decided if $100.00 is holding up $350.00, go ahead and reverse the withdrawal.

You guessed it. I got an e-mail saying my request had been forwarded and "I would be notified" when the $100.00 would be in my account.

Repeatedly, all I have desired is a realistic time table that the funds would reach my bank. I don't acept that because I queired one $20.00 depsoit, that this should delay the process. I also dont accept that after I was sent a staement by e-mail of a pending withdrawal of $450.00, I shoould be told the $100.00 cannot be withdrawn, or that it should be a seperate item.

I do not acceptthat it takes all this time, and I am very, very annoyed and disappointed that I cannot get a straight answer. We are closing in on close to 30 days now after my initial withdrawal was approved, processed. I am willing to settle for the $100 reversal, but hell even that seems to be taking close to a week to credit back to my account. I really don't even want this.

I have all the e-mails, etc, but They are too numerous to post here. I will and can howewver, upon request. I checked but did not see a contact listed on Casinomister for this casion, which I find a bit unusual given the special status awarded by Casinomeister. Not slamming Bryan, but I think it would be in Red Flush's best interest to list here, at least out of respect for this site and its reputation.

I've been gambling online since 2000. Not once have I ever been cheated, banned, called a bonus abuser, or failed to get what I won. I only play certain groups of casinos and 99% are accredited here.

I give up on trying to work with Red Flush. I want $450.00, not $350.00 and a $100.00 reversal. Why did it take Red Flush 7-10 days to point out to me there was a $100.00 minimum cash out? Why did they decide to break my withdrawals into two events after they sent me an e-mail showing ONE total? Why, after I reluctantly "agreed" (what choice was there) to the $100 reversal, is it still NOT in my account?

Hey, I like Microgaming. Red Flush seemed like a great choice being relatively new. I am "grandfathered" in on most other MC casinos, and still play at my favorites with ZERO issues.

I gotta get this "Use My Wallet" thing, but do you need one for each casino or what?

Any feedback, comments, suggestions or help would be appreciated. It is the principle more than the money. I know Microgaming and I know Casinomeister, so I know I will eventually get my money.

But I am pissed at the run around, misleading terms, vague response and bascially no real concern for me as a player.

[daera]

I think you can contact the rep. for Red Flush here:

http://www.casinomeister.com/forums/...lush-host.html

[anniemac]

I can't help you with Red Flush but I can tell you that your Use My Wallet is yours and can be used at any casino that accepts deposits using it.

Contact the rep here and if that doesn't work, Pitch A Bitch here but make sure that your read the instructions first. Foremost being, don't make anymore posts on this subject here. Bryan or Maxd will help if you follow the instructions.

[everyday]

I believe their Banking Dept is not quite at the level it should be. A couple of weeks ago I joined Red Flush and tried to use my usual depositing method which is Echeck. My transaction was immediately blocked and upon numerous calls & emails with CS who stated the ususal, overly used line "the problem is not at our end", and following extensive leg work on my part with Echeck, of course the problem is at the casino's end. My emails were forwarded to the Banking Dept for further investigation. No response from them to date. Luckily I wasn't even given the chance to make a deposit and have since uninstalled. Very disappointing as this was the one of the first downloads from the Miester's site that I tried. Sorry Red Flush..not too impressed here.

[kenneth2816]

Daera, I did not see the link, thank you for posting. To be honest, since itappears there hasn't been any recent activity (shows last sign on June 8th), I'll not avail myself ot his option, but will also not pass judgement since there may be a valid reason.

My main reason in posting was for feedback, and to see if others had issues before I escalated this. I'm not wanting to be negative, so I will take the suggestion of not posting here further and give it a day or so before I PAB.

Thanks so much.

Ken

[jas2587]

it is a Min of $100 to withdraw

ok you say this here

I give up on trying to work with Red Flush. I want $450.00, not $350.00 and a $100.00 reversal. Why did it take Red Flush 7-10 days to point out to me there was a $100.00 minimum cash out? Why did they decide to break my withdrawals into two events after they sent me an e-mail showing ONE total? Why, after I reluctantly "agreed" (what choice was there) to the $100 reversal, is it still NOT in my account


now on the 1st withdraw of $450 that is from 1 deposit so we will call it your 1st transaction you have to remember they will take their fee from that $450

now your 2nd transaction where you withdraw $100 that is totally seperate from your 1st withdraw so that is why they are saying that it cost $25 to withdraw I would reverse it an try to build it up as they are not gonna let you withdraw it

now is it possible that you can reverse both withdrawels an then make a withdrawel in the amount of $550 then they charge you the 1 time fee of $25

an for the love of Money do NOT Deposit again until you get your withdraw quit feeding them

every time I requested a withdraw from them I always got it if it was above $100 or even at $100 to Usemywallet you should email Usemywallet an say hey whats my log in info

an last but not least

Good Luck

Cindy

[kenneth2816]

Just to clarify, there were two different withdrawals totaling $450. I got a staement saying $450. The banking section of the software showed ONE pending witahdrawal for $450.

Only after several days was I informed that a $100 cash out was NOT included any longer, and I would have to reverse the withdrawal due to not meeting the minimum $100 wihtdrawal (which I knew nothing about prior to deposting).

The more I read other posts here the more I am convinced these people deliberately dealy delay delay. Who ever heard of a reversal having to be "approved?".

Again, we are not talking about a huge sum and to be honest, Cindy is right. I will not deposit anymore, though my deposit/withdrawal ratio is damn near even.

Sorry, this is just unacceptable, extremely poor if not outright misleading CS reps. I just checked the site again and the T&C was last update 11/08. Seems they should be bound by them, and there is NO NADA ZERO mention of a "minimum withdrawal of $100".

I'm not going to PAB either. because if someone else can make a phone call or send an e-mail and clear this up, that would only piss me off more. It should not be.

Maybe they are having some sort of cash flow problem to stall this much over such a small amount. I just went back and counted 27 e-mails or really about 1 each day (not concerning the same issue though) and NOT ONE of them includes an accurate, honest, realistic TIME I can expect my winnings.

To me this borders on Rogue. I have asked and asked and asked.

No more Red Flush for me. I'll stick with several other MC casinos, thank you. These people are the worst I've ever encountered, bar none.

Stated T&C says 10 days on wire transfer once cleared.

Pay me the money and stop sounding like my brother-in-law as to WHY you cannot do so.

[jas2587]

I have alerted the rep
even tho they have not been here in a while they will get a email

Cindy

[kenneth2816]

The evening before I got this my account showed ONE withdrawal pending under "work in prgress". Bear in mind, the below is 20 days since my initial cash out of $350.00.

I never queried my withdrawal status as two different transactions.

My response was to inform them that my account did show the night before, ONE transaction pending for a total of $450.00

I got a thank you we will forward this to banking yada yada yada.

OK so forget the $100. Why does it take almost a month for the first cash out?









Date: Thursday, June 25, 2009, 5:43 AM

Hi Kenneth





We would like to confirm that the reason why your $100.00 withdrawal has not been processed as yet is because there is a $25.00 wire fee charge that will be levied which will reduce your withdrawal amount to $75.00.



Please note that the minimum withdrawal amount is $100.00 at Red Flush which means that your initial withdrawal amount must be at least $125.00 ($25.00 to cover the wire fee).



However should you have a UseMyWallet account, we will gladly transfer your withdrawal funds into that account as we do not levy any finance charges to process your funds into this account.



Alternatively we could reverse the funds back into your casino account.

[vegetagirl2008]

I never known a casino to charge a fee for withdrawal for a wire. That is absurd. If you played using a bonus then they will take out what the bonus was for and that was it.