Resolved Serious Cash Out Issues Red Flush

[kenneth2816]

Originally Posted by Cassa

LMAO

I wonder if they do this to all on their first cashout - not pay then ask for a bank transaction. This might be another way of making sure all the other information sent in is correct.

Cassa, I cannot say. But I will tell you that I got a call today from Craig at Red Flush offering to honor the 100% match bonus that was declined earlier.

He left a voice message saying all I need do is confirm either with a return call or e-mail. So, one might assume that maybe closing this ONE loop hole over my transposed cell phone number on sign up can be construed (in the best case scenario), has left no doubt.

Not to mention that reversing the decision on the bonus is a rare thng for any casino.

I could sit here and get lost trying to decipher it all, but the end result is what it is all about. Nothing I've read indicates Red Flush habitually takes an inordinate amount of time to pay off.

I've been treated fairly. All issues are resolved.

Or it could be that Craig (and who could blame him) is just trying to soften me up in an attempt to get to Barbie.

[kenneth2816]

Thank you to everyone in the forum who got involved. I *NOW* understand why continuing to post negatively about an issue "hurts my cause."

1. The people here who have the back channel contacts (such as Max, specifically) can only do what they do because they have the CREDIBILITY. When an irate or ill informed OP misuses the forum by continuing to post without using PM or PAB, it DAMAGES the credibility of those who have worked hard over the years to make Casinomeister what it really is: a venue that is fair, unbiased and highly respected.

2. Continuing to post derogatory comments does not relieve the casino of its burden, but it adds NOTHING by way of resolution because no one responds positively to "bullying tactics", nor should they. No reputable casino would engage in a public piss up, but no reputable casino would want to be seen as a push over either.

I made a mistake, but thankfully Bryan agreed to reopen the thread because he is a fair guy.

What I have learned during this process is that though "problems" with reputable casinos such are rare, they DO occur. As Kim explained, the vast majority of cash out are flawless and when there IS an issue, the casino is not going to just toss cash at a player without having the right to conduct perhaps an internal review to eliminate the probability of future incidents, or an investigative phase which may include verifying yet again player details and proof of non reciept.

I apologize to Red Flush for my hastiness and to the forum for my failure to read the terms prior to posting.

[kenneth2816]

From: "RedFlush Support" <support@redflush.eu,



Thank you so much for getting back to me on this matter.



If I can explain what had happened, the reason as to why I did not add the bonus the first time was due to the withdrawals made prior to the request. What I did not know was that after you made the withdrawals you received the offer for the 100% match bonus.



So from our side there was one huge confusion and wish this matter was resolved before it went to Casino Meister, all I can do is apologize for the inconvenience caused.



The $50.00 bonus is now in the account this was based on the first deposit made on the 05.06.2009



Once again sorry about all the trouble. I do hope you will change your mind about our casino, as you are a valued player to us.



And we like having you at our casino.



Please if you need anything and I am available My name is Craig please do not hesitate to shout.





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[Jasminebed]

Livechat is my preferred method to deal with casinos, with a copy for my records. Both chat operators seem very polite, and I am sure it made Kim's day to receive such positive feedback.

Glad you have your funds Kenneth. Buy Barbie a foot massage...bet her feet hurt from all those high heels.