Serious Cash Out Issues Red Flush

[jas2587]

Kenneth
I hate to say but I think it is all goin to boil down to these 2 post

you stated in post #19 in this thread

Red Flush apprently tried to call me on my company cell. I have already stated that full approval of my ID documents were accepted. On sign up, I transposed 2 digits in my cell phone (my home number was accurate).


then they come back with this in post#19 also in this thread

Please be advised that there was a slight delay in payment to you, due to the transactions you were querying that you did acknowledge on the 24th June 2009. In addition to this your original details were not correct and we are unable to pay out funds if the details we are given are not correct


so in their eyes you lied to them once what else can we catch him at

I hope it doesn't go this was but I have a feeling that is what it boils down too

Good Luck

Cindy

[kenneth2816]

Hi Cindy, thanks for weighing in. I certainly share your hope that a casino of the calibre Red Flush purports to be would not resort to that sort of tactic.

The last part of the post (#19) very flatly states:

We received an e-mail from you on the 24th June 2009 stating your correct phone number and acknowledging the transactions made. With this acknowledgement made and the details rectified, we were able to give the processor the go-ahead to process the funds.

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Clearly, this directly contradicts a LATER e-mail assuring me the funds were indeed wired on the 18th and inviting me to feel free to contact the casino again if they had not been credited to my account by the close of business this past Tuesday.

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Fact: Both of these statements cannot both be true. Therein lies the rub.

The first e-mail says the transaction was delayed, not refused. It mentions the 24th and states that my e-mail cleared everything up, yet according to the later e-mail, the funds were already sent BEFORE this issue became an issue.

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Cindy, I suppose your theory makes as much sense as any. But there is a rudimentary principle called "Ocam's Razor" which in effect states that in the absence of evidence to the contrary, the most likely answer is the simplest:


Red Flush is apparently making this up as they go along.

[jas2587]

they could be making it up as they go but ok lets look at it this way


"Clearly, this directly contradicts a LATER e-mail assuring me the funds were indeed wired on the 18th and inviting me to feel free to contact the casino again if they had not been credited to my account by the close of business this past Tuesday"

the 18th well tomorrow will be 12 buisness days lets hope we see something in your account then

again Luck to ya

Cindy

[kenneth2816]

Well, my faith has been restored greatly by a superb support person named Kim. I admit I was attempting to nail him/her down, but they never lost their professionalism nor attempted an easier way by continually referring me to "banking".


Red Flush ought to consider themselves fortunate to have Kim. I do not now believe anything deliberately misleading has been sent to me, I believe what Kim says, in that the majority of wire transfers are timely and delays are at least unusual enough that transfers are only "tracked" when an issue arises. Seems plausible to me. Routine transfers are assumed to be so reliable that unless notified, the casino has no recourse but to initiate a manual tracking process which begins with the player proving non reciept, then escalates to asking the third party processor to provide a tracking number and report back exactly the nature of the delay. I gather this is a cumbersome process and not one the casinodoes unless it is a last resort. Perhpas there is a charge involved? I cannot say.

A lesson well learned, but easily avoided. Next time (if there is one) I'll start with live chat instead of e-mails.

That's exactly the info I was looking for, no flim flam just tell me even if it hurts!

Major Kudos to Kim......................



Please wait while we connect you to a site operator.

You are now chatting with 'Kim'


Kim: Welcome to Red Flush Casino. How may I assist you?

Ken: I would like to query a withdrawal please

Kim: sure

Ken: Ok. Thank you. I was told a wire transfer was done on the 18th for $425

Ken: It has not hit my bank yet

Ken: I was also told it would likley clear by last Tuesday

Ken: but it has not

Kim: A moment please while I check your account

Ken: I sent in my bank statement and was told I would be notified within 24 hours. This did not happen

Kim: Ken we are still awaiting feedback from the banking department

Ken: May I ask what feedback you are waiting on?

Kim: from the banking department

Ken: I understand that, but my question is what exactly does "feedback" mean?

Ken: there was a swift wire transfer.

Kim: They will inform the support department why there has been a delay, we will in turn inform you, that is what i mean by feedback

Ken: Oh. Well, I was told they would do this 2 days ago, and it would take 24 hours.

Ken: Are there any obvious issues with my account that you see?

Kim: Normally it does, I do apologize for the delay

Kim: No nothing at all

Ken: Because I am being told many different things

Kim: What are you being told?

Ken: Well I was told first that on the 24th, it was being delayed

Ken: Then I was told on the 27th it had been sent on the 18th

Ken: Then I was told banking would notify me

Ken: I cannot decide which information is really accurate.

Kim: Please beleive me when I say that we will provide you feedback which we will receive from the banking department.

Ken: Is there a means to track these wire transfers?

Kim: the banking depart is very likely waiting for a tracking number from the processor

Ken: I double checked the info I sent, to make sure I did not make a mistake and it went to somone else's account

Ken: Really? I got an e-mail saying it should be in my account by last Tuesday

Kim: yes but you have sent through your statement as you have not received it which we forwarded to the banking department

Kim: they contact the processor

Kim: the processor gives a tracking number

Ken: Okay so you are saying that banking is tracking it to see where it went?

Kim: no

Kim: they will contact the processor

Kim: the processor will provide the tracking number

Ken: I see. The tracking number will do what, exactly, if not show where the transfer went?

Kim: The tracking number will show how far the transfer is, why there is a delay, and exactly where it is.

Ken: OK. Is it standard to send a wire transfer without a tracking number so that one has to ask for it?

Ken: I suppose I really mean does the processor not automatically provide this upon receiving the funds?

Kim: we request a tracking number if there is a dealy in receiving the funds

Ken: OK. How many days constitues a "dealy"?

Kim: Withdrawals are normally very smooth Ken, and this is a preferred method of a player receiving the funds.

Kim: "dealy" sorry I ment delay, i more interested in assisting you than in my spelling

Ken: yeah, I've never really had a problem with a withdrawal.

Ken: Well thank you Kim.

Kim: you're welcome Ken

Ken: Ok. Is it day time or night time where you are?

Kim: 0900 in the morning

Ken: Well, Kim, I iwsh I could fetch you a cup of mocha coffee for your kindness.

Kim: it's the thought that counts, thank you :-)

Ken: So I don't have to stay up late many more nights wondering if some person in Zimbabwe got my money by mistake then?

Kim: You will receive an answer from us today with regards to your withdrawal Ken

Kim: LOL, no

Ken: OK Kim. I've alerady phoned my boss and asked for the day off I am so excited

Ken: Thanks and I hope you have an enormous day!

Kim: Is there anything else I can assist you with in the meantime?

Ken: Nope. I finally got a straight answer and I'm happy.

Kim: ;-)

Ken: bye

Kim: It was a pleasure to assist you

[RobWin]

Ken: Well thank you Kim.

Kim: you're welcome Ken

Ken: Ok. Is it day time or night time where you are?

Kim: 0900 in the morning

Ken: Well, Kim, I iwsh I could fetch you a cup of mocha coffee for your kindness.

Kim: it's the thought that counts, thank you :-)

A "Classic", I just wonder if Barbie knows that this conversation went on..

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[AussieDave]

I just wonder if Barbie knows that this conversation went on

Sheesh get with the program Rob...Ménage à trois are all the rage...Just like Audi's are the new BMW's


Cheers
T

[kenneth2816]

Rob:

To be honest, Barbie dumped me last September for that pompous ass, Buzz Lightyear. I tried to tell her he was just using her. It didn't last.


I dunno, maybe some identity crisis or something, but she hocked the red corvette I gave her to pay for a breast reduction, shaved her head and last I heard she was milking Yaks somewhere near Azerbijhan.

And me? I do what I can to deal with it, but I've become a degenerate gambler. Worse, I've developed an obsession for late night chat with casino support persons.

I don't really want to use the term "stalking", but twice, I've stopped myself at the airport just before boarding; my briefcase filled with bank statements, utility bills, a box of choclates and a photo of Barbie.

Damn, I sure do miss her.

[Cassa]

A "Classic", I just wonder if Barbie knows that this conversation went on..

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LMAO

I wonder if they do this to all on their first cashout - not pay then ask for a bank transaction. This might be another way of making sure all the other information sent in is correct.

[kenneth2816]

When I awoke this morning, I checked my bank account and the funds were there! I tried to get in touch with Kim:

Please wait while we connect you to a site operator.

You are now chatting with 'Janine'

Janine: Welcome to Red Flush Casino. How may I assist you?

Ken: Hi

Janine: Hi Ken

Ken: Is Kim there now?

Janine: No, sorry Ken, she is not

Janine: Can I assist you?

Ken: Well, I wanted to thank her for all she did and to tell her the deposit was credited to my bank account today.

Janine: that is very nice of you, I can certainly pass it on to her.

Ken: No not really. That is all I wanted. Tell her this please, and to look at the thread on Casinomesiter. She is now famous!

Janine: Wow, Do you have a link to the thread Ken?

Ken: And, if she ever wants a beer and to split a can of Vienna susages, look me up.

Ken: Ahhhh no. Just Casinomeister.com

Janine: i will tell her, she will be very surprised!

Janine: Ok, we will have to go and search for it then

Ken: Yeah. She made a big hit.

Ken: Print this out and save it for her will you?

Janine: That would really make her feel good!

Ken: Have a nice weekend...........

Janine: yes, I will email it to her!

Ken: And tell her Barbie sends her regards.

Janine: You too Ken, thank you for your correspondense

Janine: lol :-) I will

[Cassa]

Ken: And tell her Barbie sends her regards.

Janine: You too Ken, thank you for your correspondense

Janine: lol :-) I will