Serious Cash Out Issues Red Flush

[jas2587]

Account # Merchant First Name Last Name Card # Brand Billing Descriptor

18/06/2009 Callo 1-866 849 3788

18/06/2009 Callo 1-866 849 3788

18/06/2009 Callo 1-866 849 3788

17/06/2009 Callo 1-866 849 3788

16/06/2009 Callo 1-866 849 3788

14/06/2009 livesupport365.net

14/06/2009 Callo 1-866 849 3788

06/06/2009 Callo 1-866 849 3788

05/06/2009 Callo 1-866 849 3788


(Sent to me by Red Flush, obviously amounts and account details deleted by me.

All I had was a wierd charge from livesupport365.net showing up in my bank accouont. I had deposited at other casinos during this time, and could NOT identify this and merely asked whatever merchant had it to ID themselves.

Not a big deal, and you can see if there really were any "serious" issues about my "personal details" (such as verified ID) red Flush would have disallowed further deposits due to possible fraud.

I am just guessing here so they didnt get to talk to you on the phone? Did you give them a wrong phone number or just didnt answer?
maybe they are waiting thinking you might do a chargeback as you did ? the 1 deposit I am guessing here so dont get upset with me

why dont you not post anymore emails till either the rep weighs in or some 1 else

cause the more emails you post the more info is coming out that was not origanally posted

so hold off for a bit

an please remember I am just a player I am not a affilate or a Moderator

I am just Cindy

[Nifty29]

no dont post anymore
lets see if the rep replys

Kenneth - if you have contacted or are planning to contact the rep or PAB then you should take the advice above (freely given btw) by senior forum members, who are here to assist people such as yourself.

What you're doing isnt helping your cause, even if you are right.

[kenneth2816]

Cindy: There was no charge back, I merely asked whoever GOT the deposit to identify who they were.

They sent an e-mail the next day saying it was Red Flush, I cleared it up no big deal.

On initial registration, I reversed two digits of my cell phone accidentally, which also got cleared up the next day. This can hardly be claimed as "imcomplete personal details" since I got confirmation the next day after I submitted the required documents that everything was verified.

"Incomplete personal details" 19 days after a pending withdrawal would certainly be cause to cease acceting deposits because there is the potnetial of fraud. They did not. I dont buy it, and facts are facts.

I do not plan to PAB or contact a Rep.

What seems to be lost on everyone is that this did not occur until the 24th -OR- a full 19 days, (let's call it 14 business days AFTER the withdrawal that had already cleared PRIOR to this ever taking place.

I dont know what "case" I have except that :

1. A $350 withdrawal was cleared and staged in "work in prgress" in my casino accouont. T&C state 10 business days.

2. Another withdrawal was initially added on the 18th and my account showed ONE total withdrawal pending for $450.00

Though I did not ask for them to be consolidated, they were. When I questioned yet again when my wire transfer would be in efect, only THEN was I told I had two seprate withdrawals.

Today is the 28th. We are 10 days beyond the last withdrawal, and 23 days beyond the first.

No one can tell me a definitive or even estimated date the funds will hit my bank.

Hell, it is now 4 days since I relented and said go ahead and reverse the withdrawal. Thjis hasnt even been done, yet they contiue to accept my depsits, so there can be NO issue of fraud, erroneous ID etc. None.

If Red Flush did not use vague terms, make up silly excuses, employ arbitrary tactics of delay, and continue to stonewall me, I would not post.


Further, if these postings cause a "revenge" action and they continue to delay the depositing of funds in my bank, it make my case stronger, in my opinion.

[vegetagirl2008]

If you don't want to PAB or contact a rep. Which is the only solution in my opinion. We can't give any more than what you are asking. We don't have the answer to your questions only a rep can answer. If you feel that you were wronged the only solution is to PAB. Posting more e-mails will hurt your chances of getting anything resolved.

[Cassa]

Date: Tuesday, June 9, 2009, 1:39 PM

Hi Kenneth







We have missed you at Red Flush since taking up the 25 credits from our Credit card offer. We would like to invite you to take up our amazing 100% match up to 100 credits first purchase offer.



So, make your deposit and receive your 100% match bonus within minutes.



Added to this we have great midweek promotions which you are also eligible to participate in and can find out more by visiting our promotions page.


Now, this was sent 4 days AFTER my withdrawal on 06/05. What kind of glitch is there at Red Flush that apparently, they generate a bonus then deny it because I had a cash out 4 days earlier? Why even send it? Here is the reply:

Hi there Ken,




Craig here from RedFlush casino,



I have had a look at the account for you and found out why the 100% match bonus was not allocated to the casino account as yet.



I do see that the $25.00 free was allocated and you made a 1st deposit, however as you already have had a withdrawal, we are unable to allocate the 100% sign up match bonus to the account.



Should you have not made a withdrawal the system would have allocated the 100% match accordingly.



Ken thank you for your understanding with regards to the above.

.................................................. .................................................. ....

So OK. The problem isn't that I deposited it is because I made a withdrawal? So had I left the money in my active casino account, I would have been eligible for this bonus? I thought it was a DEPOSIT bonus, not a WITHDRAWAL bonus. Hey, I didn't ask for it, but when offered I DID dep[osit based on this offer. It isn't my fault it was offered FOUR days after my withdrawal. It either should never have been offered, or it should have been credited on the INITIAL deposit I made four days prior -OR- T&C should have been clear that withdrawing voided the offer. Don't send me something and then renig.

red Flush has arbitrary policies that they employ in their favor. This certainly seems like Rogue behavior to me. I did not make a big deal, but on top of everyting else, I am really wishing I had never deposited here.

More coded, arbitrary, unrealistic e-mails to come.......................

^This happened to me too.

The first withdrawal I made from Red Flush took 15 days - I used a credit card & the withdrawal was going back into my credit card which should take 3-5 days in the end I had to send a copy of my bank statement to prove I hadn't got the withdrawal & it was in my card the next day. The next withdrawal was a bit quicker, that was 6 days. I can't understand why it takes so long as it only takes them 15 seconds to take it when I make a deposit. But I suppose 6 days is better than not at all.

[maxd]

[re: contacting the rep] ... since itappears there hasn't been any recent activity (shows last sign on June 8th), I'll not avail myself ot his option ... give it a day or so before I PAB.

Hello, Max Drayman writing, I'm one of the moderators and the PAB manager here at Casinomeister.com

Just wanted to clear up a few points here.

As has been mentioned, many of the reps use our 'notification' option wherein they are alerted via email when they receive a PM. In other words they're more or less available on demand as opposed to hanging around the forums. So the last visit date isn't necessarily an indication of anything other than that the casino may not have had any recent complaints, so the rep wouldn't have had need to drop by the site.

Also, regarding the PAB issue, you should if you haven't already read the Pitch-A-Bitch FAQ. In particular note that posting details about your issue on the forums seriously damages your chances of a successful PAB. Since you said you were considering that option you'd be well advised to curtail your forum posts on this subject.

[Casinomeister]

...I do not plan to PAB or contact a Rep.

So you don't want a solution, you just want to bitch and moan about this?

Sorry, but that's not the way to go. There is two sides to every coin, and to expect the membership to just sit here and watch you have a rant - well, it's pretty much a waste of time.

The members here have given you advice - i.e. contact the Rep (which is your responsibility BTW), and/or submit a PAB.

Like max said - the reps make themselves available. It doesn't mean they are on this site 24/7. Sometimes senior levels of customer service or customer support are unaware of specific problems - this is why the PAB is important.

But since this is just your personal bashfest, then this issue is closed in my opinion.

Feel free to use the PM system to solve this problem of yours.

[Casinomeister]

Okay - thread opened back up to see where it goes. Sorry for the "heavyhandedness" Monday morning and all

[kenneth2816]

Kudos to Bryan for his willingness to reopen this thread. I certainly apologize; I used to post here and I did not read the terms. Things change.

Last night, I sent an e-mail to Red Flush Support and advised them of this thread, but in a nice way. I did this because I did not understand that just because the last activity shown on a Rep's PM doesn't mean they are inactive or innatentive. Thanks to Max for clearing this up.

It is my belief that notifying Red Flush of this thread did accomplish something. I do admit that perhpas the same result may have been accomplished in PM.

I am going to post the e-mail I got, make no comments, and say thank you to all who tried to help me, sincerely.

All any of us has is our credibility; be it player, moderator or casino.

--------------------------------------------------------------------------
Hi Kenneth



Will here from the Red Flush Casino Support Team



We had a look at the account for you and noted that the withdrawal was sent to your Bank account via Swift on the 18th of June 2009. This was for the amount of $425.00 which consists of the $350.00 and the $100.00 withdrawals, less the $25.00 charge for Swift.



Swift may take up to 7 business days to be received and thus I ask you to give it another 48 hours as the transaction is still within this period. If you do not have the funds by the end of Business on Tuesday, feel free to contact us again.



Please feel free to Contact Us should you require any further assistance.



Thank you for playing with Red Flush!



Best Regards;
Will



RedFlush Helpdesk

[kenneth2816]

As requested in the above e-mail, I waited until close of business Tuesday then contacted banking. Being previously told the date the wire trasnfer was processed, I further inquired if a transaction # could be forwarded to me.

This is the response I got:

--------------------------------------------------------------------------
Hi Kenneth,



Isha here at Red Flush



Thank you for notifying us of your withdrawal ,please could I ask that you forward us your bank statement reflecting from dates 18th June up to the current date and this we will forward to our banking team and they will follow up on this withdrawal for you.



I do apologize for the inconvenience this may cause, but your help with the statement will speed things up in getting feedback on your withdrawal.



Red Flush is officially 1 year old and is in full swing with our festive birthday celebrations! Don’t miss out on the party! Come and join the Red Flush Birthday Fiesta by clicking here.... Red Flush Birthday Fiesta



Please feel free to Contact Us should you require any further assistance.

Best Regards
Isha

RedFlush Helpdesk

--------------------------------------------------------------------------


I did send a copy of my banking statement from the 17th to current as requested. I would imagine that not very many wire transfers in the exact amount as mine (or what I was told the amount was), were made on the day on June 18th, the day I was told a Swift wire transfer was initiated.

So, double checking my account and routing numbers, I saw there was no error on my end.

In the below e-mail, I was again given what I was sure, after all this, was a final response and an eventual resolution:

--------------------------------------------------------------------------
RE: Withdrawal UpdateTuesday, June 30, 2009 5:44 PM
From: "RedFlush Support" <support@redflush.eu>

Hi Kenneth




Thank you for sending through your bank statement. We have escalated this to our banking department. We will issue you with a response within the next 24 hours. Thank you in advance for your patience and understanding.





Red Flush is officially 1 year old and is in full swing with our festive birthday celebrations!

Don't miss out on the party! Come and join the Red Flush Birthday Fiesta by clicking here....

Red Flush Birthday Fiesta



Best Regards



Ashwin

RedFlush Support

support@redflush.eu

--------------------------------------------------------------------------

I hope I am not remiss by stating, this has not yet happened.

Let me encapsulate (or the reader may simply refer to the various e-mails in this thread), the sequence of events:

June 5th I cashed out $350.00

June 7th I got a confirmation and a request for my supporting documents.

June 18th I cashed out an additonal $100. My cashiers accout showed one transaction pending for a total of $450.00

I began to query support as to when I might get the funds.

I got an e-mail stating that the $100.00 cash out did not "qaulify" as a minimum cash out, and was given an offer to have it credited back into my active play account. Thinking the $100 might be holding up the $350, I relented and requested a reverse withdrawal on the 22nd.

I queried again and was told on the 24th that "my funds had been slightly delayed" because the casino had attempted to call my cell phone, but I erroneously transposed two digits; yet my home phone number was accurate.

After much back and forth with senior members and moderators, I sent an e-mail to banking and was told:

1. There was a wire transfer activated on the 18th for $425.00. this directly contradicts both the amount of available funds to transfer, and it also contradicts the e-mail of the 24th stating the funds were slightly delayed due to "my details being inaccurate".

2. I was assured the funds were on their way, but was told to "give it until close of business this past Tuesday".

3. I queried again Tuesday night, and was asked to send my banking statement reflecting transactions from the 18th on.

4. I sent the banking statement, and was assured I would have a response in 24 hours. This has not occured.


I also note a PM to the Rep asking for a response to this post has remain unanswered. I issued another one this evening.

Bryan closed this thread once, and I e-mailed asking him to reconsider.

No one should be afraid of the truth. I am not bashing, but it is my considered opinion that something is seriously lacking here in both consistency and follow up. And yes, after all but being give assurance everything was cleared up, I continued to deposit.

As info, I hope that I am not misusing the forum. I am anxiously awaiting both my funds and the day when I can label "resolved" on this thread, but none of that is up to me.

Any time there is conflicting information given to a player, or when solid promises are given and not adhered to, or even when the reasons given for delays begin to chnage from e-mail to e-mail, an eyebrow or two must be raised.

One would hope Red Flush themselves would raise it and in the spirit of improved player relations and confidence, I humbly invite them to do so.