InterCasino Incident - What is your opinion? (warning: REALLY long)

[Scooter7]

Sorry, call me ignorant or inexperienced, but I think that Intercasino should have paid out the 25K, its obvious that OP is a big whale and would not suddenly change his coin size from 5 to 0.05. Intercasino also admitted as much by offering him a 5,000 bonus (no deposit I understand). I also understand from OP's story that there were quite a few frozen games, and although I do recognize that OP was not too bright anymore because of some drinks, this is quite a nuisance, and even more so if you bet such high amounts. OP's story may be a bit too long, but IMHO OP does have a point here.

I won't call you either ignorant or inexperienced, but the responsibility for clicking the deal button is 100% with the player. Whether InterCasino gives him 1.00 or 1,000,000, there is no admission of wrongdoing on the part of the casino nor should there be. OP and I disagree about the way default bets are handled when launching a game, but that point aside, I'm sure he would agree that a player's actions are his own responsibility even to the point of discontinuing play if the interface and functionality are not to his liking.

As I posted previously, with this player's expected turnover and theoretical loss per month, coughing up 20k to him would have about a one month payback period, making it a smart investment with good ROI. Unfortunately, the casino (based on their own evaluation) offered bonuses that the player didn't really want instead of cash. This, combined with the CSR trying to make the bonuses sound like a huge favour aggravated the player, who exercised his right to stop playing at their casino.

I would approach the player and ask him a) what would it take to get you back to the casino? and b) if we make you happy, would you like to be an affiliate and develop a working relationship with us, bringing in more players who are just like you?

[Mouche12]

I won't call you either ignorant or inexperienced, but the responsibility for clicking the deal button is 100% with the player. Whether InterCasino gives him 1.00 or 1,000,000, there is no admission of wrongdoing on the part of the casino nor should there be. OP and I disagree about the way default bets are handled when launching a game, but that point aside, I'm sure he would agree that a player's actions are his own responsibility even to the point of discontinuing play if the interface and functionality are not to his liking.

As I posted previously, with this player's expected turnover and theoretical loss per month, coughing up 20k to him would have about a one month payback period, making it a smart investment with good ROI. Unfortunately, the casino (based on their own evaluation) offered bonuses that the player didn't really want instead of cash. This, combined with the CSR trying to make the bonuses sound like a huge favour aggravated the player, who exercised his right to stop playing at their casino.

I would approach the player and ask him a) what would it take to get you back to the casino? and b) if we make you happy, would you like to be an affiliate and develop a working relationship with us, bringing in more players who are just like you?

You have a point there Scooter, but still I understand that because of frequent game freezes, the coin size was automatically reset at 0.05. As mentioned in one of (your?) previous posts, this may be considered manipulative to the player and in this case, it was surely very disadvantageous to the player. Those 2 issues do deserve further investigation by a lawyer, I think.

[Rusty]

Obviously JHV's "posting style" has caused a little upset and I must admit at first I had a natural dislike for him but since then his posts have generally been more considered and he has shown a good deal humility and humour at times.

The PAB comment was disrespectful in some ways though my instinct is that Max was baiting him some.

The thread was an interesting read but there is no real complaint here other than the Casino acted foolishly and treated the OP in a disrespectful and patronising manner and I think that has all been pretty well covered.

[Scooter7]

As mentioned in one of (your?) previous posts, this may be considered manipulative to the player and in this case, it was surely very disadvantageous to the player.

I believe you've misread or misinterpreted my statement. I stated that saving the last coin value used could be considered bad form on the part of the casino. Defaulting to a low value is very player-protective and I endorse that behaviour.

If I had to remember that I upped my bets near the end of the last session on a particular game, there would be a much bigger margin for error with the potential for me to throw away my whole bankroll before I realized it on my next visit.

Even with Inter at 0.05 default for their new games, I would still rather the default value was 0.01 just to be safe.

[spearmaster]

I believe you've misread or misinterpreted my statement. I stated that saving the last coin value used could be considered bad form on the part of the casino. Defaulting to a low value is very player-protective and I endorse that behaviour.

If I had to remember that I upped my bets near the end of the last session on a particular game, there would be a much bigger margin for error with the potential for me to throw away my whole bankroll before I realized it on my next visit.

Even with Inter at 0.05 default for their new games, I would still rather the default value was 0.01 just to be safe.

I had thought of mentioning this. Knives cut both ways - there are situations I can think of where the player would want the default to be on the lowest setting, perhaps after a poor run of luck on a higher setting.

Having said that - I prefer the default to be whatever I left the machine at. But it is always the player's responsibility to check bet size before playing.

[4 of a kind]

I really hope I don’t get crushed here for making these comments, but just want to express my old man observation’s and opinion on JHV, only based on the Rome thread and this Inter Casino one.

He states his funds pretty much came from poker winnings. I would guess from either winning a big tournament or maybe a few great nights at high stakes poker. Regardless, he obviously still has a substantial bankroll.

He openly admits to being a bored person, a wild gambler, maniacal gambler, drunk gambler, a donk gambler, self-destructive gambler, retarded gambler, and if I were to read over his posts I’m certain I could probably add another 10 or so more adjectives he used to describe himself. Now let’s throw in the drugs he also mentioned valium, vicodin, etc. Yet, he still after all that is able to realize and admits his gambling is reaching concerning levels.

There is no doubt this man is reaching out for help. He may think he has friends, but it’s obvious they are not true friends. If this was my close friend, I would get him help regardless of what type of help he needed. Be it psychological, alcohol, drug, or gamblers anonymous. I wouldn’t quit until he punched me out and forced me to get him locked up. When he got out I would still be on his ass. Whoever his friends are I would guess their just there for the free ride, and what ever they could get out of him.

He mentioned in one of his posts that Brian from here once bailed him out of an issue that was half his net worth. Well if he had half his net worth tied up with an online casino, I would think his problems are much bigger then any of us could imagine.

He is only 28 years old. Yes that’s old enough to know better, but every person is different. As clever as he speaks at times on this forum, he also proves in many ways otherwise.

To still be betting online at his level after being screwed over by two sites, then ending up with the Rome and Inter saga, now 4 sites total, the RED FLAGS are flying all over the place. However he accumulated the funds he speaks of, he is destined to become just another broken down shoe.

If anyone really knows who he is and can reach out to him, I offer my support and anything I could do to help him. I could be reached via im here.

JHV if you read this, By no means am I trying to take a cheap shot at you. Especially since you can’t even respond for now.

My intentions are truly sincere….

[spearmaster]

Could be right. Already had a bit of a chat by PM, could've met him in person yesterday but timing didn't work out.

I think he's got some control over what he's doing, but attention isn't quite what he's after (though it does no harm).

Anyhow, he's on a short vacation from CM now... and should be travelling shortly so probably not too much to worry about.

[chuchu59]

Originally Posted by maxd View Post
Forget it! "I want some goodies" is no basis for a PAB. This thread isn't entitled "Bitch and Moan" by accident.

The more I think about it, the more I am of the opinion that OP is right. Considering the fact that OP has bet huge amounts, this is not simply a matter of 'wanting some goodies'; that is what I understand from his story, since he continued betting large amounts, awaiting the reply from CS.

Also, are you not a bit tough on him? I think OP has a point and he is allowed to bitch and moan, at least that's what I think. Actually, I would very much like to see that Intercasino, one way or the other, pays out the 25K. I think that from a moral point of view, OP is entitled to that. Besides, what about the matter of the malfunctioning software (game freezes)? IMO another issue that deserves attention in this matter. If Max is not willing to help, I suggest that OP gets himself a lawyer specialized in gambling issues.

I doubt whether we should take a hardline approach to compel Intercasino to pay the 25K. Based on the OP's play history, it is obvious that he intended to bet max. No doubts about it. However, he also mentioned that he had made 20K bets max. I think this must have occurred in a number of sessions so it is likely that he might had some experience to click from min. bet to max bet several times on his first bet in any one session. Intention is one thing but at the very least JHV must shoulder some responsibility since he must have clicked to max bet on a number of occasions bar this one. I agree with Spear though that the deault should normally be set at the last bet size before a break.

[slotplayer]

I've accidently hit the max button, it's easy on the MG slots. I've done it at the land casinos as well. Sometimes I've looked up and had just 1 line covered and I don't drink.

You just learn to "check all your mirrors" before pulling out whether a whale or a minnow.

[Casinomeister]

I've accidently hit the max button, it's easy on the MG slots. I've done it at the land casinos as well. Sometimes I've looked up and had just 1 line covered and I don't drink.

You just learn to "check all your mirrors" before pulling out whether a whale or a minnow.

Yep. The bottom line is that we are adults and should take responsibility for our actions. Most of us a familiar with differing software and the nuances they all have, and we adjust to this. I could understand a player making a mistake "gee, I meant to bet this amount..." but to expect a casino to read one's mind and understand your intention does not make sense. To state " I effed up - throw me a bone" that's cool. The casino could possibly give you a free dinner voucher or go to a show. But to expect the casino to pay $$$, well you're dreaming.

As for the OP, he has issues and has made these most public. He's welcome back to the forum once he's gained some composure and agrees to treat ALL members with respect. I'm not censuring anyone - but I think he needs to take a break for a while.

I agree with 4 of a kind - there is no doubt this man is reaching out for help.