Lucky 18 casino dont pay my winning more than month

**aolegf** · 2nd June 2009, 10:02 AM

Hello!I have problem with my withdrawal with lucky 18 casino.All my documents are accepted, my withdrawal was aprooved:
5/8/2009 5:37:30 AM Overnight Express Withdrawal Approved! ($396.00)
But still no money in my bank account.
No answer from casino managment,I writing many times.
Chat support only promisse,make nots on my account and told that they will contact me.
Can anybody help me?

**jas2587** · 2nd June 2009, 10:20 AM

5/8/2009 5:37:30 AM Overnight Express Withdrawal Approved! ($396.00)

reads to me like you will recieve a check not a transfer into your banking account
an a check takes at least 5 to 10 days

Good Luck

Cindy

**coxwel** · 2nd June 2009, 10:57 AM

hi,

not sure what exactly overnight express means because iam from germany and dont have this option. as i cashed out once at lucky 18 the only way for me to receive the funds was wire transfer to my bank account.

it took about 20 days till it finally hit my account... i got also little concerned but their support is real great imho they showed me a screenshot of the transfer has been made and few days later it came like they promised.

if they would improve their withdrawal methods i would come back there to play as their serevice was real outstanding.

so dont worry you will receive your winnings.. there was a woman in the support staff, sorry dont remember her name, but she fixed everything quite professional for me.

congrats on the 400buckx.. ;-)

cheers coxwel

**maxd** · 2nd June 2009, 11:01 AM

The observations above are worth heeding. If the time has passed and you're still out of luck then have a look at the Pitch-A-Bitch FAQ. That's our formal system for handling member complaints.

Regards,
Max Drayman
Casinomeister.com, Player Grievance Manager

**jas2587** · 2nd June 2009, 11:02 AM

Originally Posted by coxwel

hi,

not sure what exactly overnight express means because iam from germany and dont have this option. as i cashed out once at lucky 18 the only way for me to receive the funds was wire transfer to my bank account.

it took about 20 days till it finally hit my account... i got also little concerned but their support is real great imho they showed me a screenshot of the transfer has been made and few days later it came like they promised.

if they would improve their withdrawal methods i would come back there to play as their serevice was real outstanding.

so dont worry you will receive your winnings.. there was a woman in the support staff, sorry dont remember her name, but she fixed everything quite professional for me.

congrats on the 400buckx.. ;-)

cheers coxwel

overnight express in the USA you mail a package an the person recieves it the next day I would recheck into your withdraw as you should have recieved it by now it has been 23 days

Good Luck

Cindy

**aolegf** · 2nd June 2009, 11:42 AM

Thanks for the answers.They have sending money direct to my bank account,support is tolding me that.And I must recive it on 21 may,but today is 2 june.How long time can take wire transfer?

**jas2587** · 2nd June 2009, 11:53 AM

Originally Posted by aolegf

Thanks for the answers.They have sending money direct to my bank account,support is tolding me that.And I must recive it on 21 may,but today is 2 june.How long time can take wire transfer?

about 48 to 72 hrs I would do what Max says an read it carefully

Cindy

**coxwel** · 2nd June 2009, 01:32 PM

if they send you a wire transfer you can ask support for the actual date they aproved the transfer, they should provide you with that information.

but if you requested overnight express do they have your account details then?

but as its june 2nd i wouldnt worry as their wire transfers takemore than 20days, and theres also weekend and holidays excluded. but i think it should show up in your account this week if they have sent it like you said.

cheers

coxwel

**onlineplayer188** · 3rd June 2009, 04:02 PM

I am having the same problems with Lucky 18! Repeated calls, repeated broken promises. My win was from early April and I still cant get paid

**vegetagirl2008** · 4th June 2009, 01:17 AM

Originally Posted by maxd

The observations above are worth heeding. If the time has passed and you're still out of luck then have a look at the Pitch-A-Bitch FAQ. That's our formal system for handling member complaints.

Regards,
Max Drayman
Casinomeister.com, Player Grievance Manager

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