We received the
PAB on 6th January '09. After
A LOT of time spent it boiled down this: the casino wanted better, very specific documents and the player insisted on (a) resubmitting the ones that had already been rejected, and (b) pointedly not submitting the ones the casino asked for. In other words dead-lock.
The player started sending me documents, the same as had already been submitted and rejected, and asking if I was satisfied with them. They did look a little dodgy to me but I told him it was the casino that needed to be happy with them, not me. It stalled there .. twice as I recall.
On the off chance that it was a language issue I told the
OP to get someone who spoke his language and English to help him out. I heard nothing in response to this.
So this is my now position here: until the
OP gets someone to interpret for him and/or he produces the specific documents the casino is asking for his issue is DOA.
I have told him several times I'd be happy to reactive his issue when he produces what he's been told to produce. He simply waits a month or so and then reissues his complaint. That's not going to help anything and simply ensures that he gets elbowed aside promptly for repeatedly ignoring the directions given him.
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