GrandMondial Problem

[iolgas]

Good day, L&G!

About a week ago I was unlucky to play at grandmondial.com, but lucky to win 1700 form their slots. So i've submited a withdrawal and waited a bit, then contacted their live chat. Was told that withdrawal is still being processed. Another 2 or 3 days and I contected them again via live chat, same answer.
Today's answer, was a bit of a shocker, well see yourself:

Please wait for a site operator to respond.
Welcome to Casino support live help, one moment please for world-class service
Toni: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Toni: will be assisting you, how could I be of service...
XXXXXXXXXX: hi there. can you confirm the status of my last withdrawal?
Toni: Yes, I'll have a look at it now... can you please tell me on how much the withdrawal is on?
XXXXXXXXXX: 1700
Toni: Thanks, one moment...
Toni: One moment please we are still looking into the matter for you.
XXXXXXXXXX: ok
Toni: Sorry, but we'll be right with you....
XXXXXXXXXX: ?
Toni: I will be right with you.
Toni: Thank you for waiting. I'll be with you in just a moment.
Toni: XXX thank you for your time and patients.
XXXXXXXXXX: it's ok
Toni: Please note that your deposits was refunded back into your Credit or debit card due to the fact that our Operations team were not able to get hold of you to confirm your details and for this reason did they reject your deposits and was sent back to you.
Toni: Note that they attempted to contact you via phone and email in requesting documentation and never received a response back.
Toni: Seeing that your funds where refunded your cash-in been voided as the deposits was never made.
XXXXXXXXXX: well, that's a bullshit
XXXXXXXXXX: confirm my email address
Toni: Should you wish to commence in playing you are required to send us a copy of your divers and a copy of a utility bill.
Toni: [email protected]
XXXXXXXXXX: i never recieved any emails from you. furthemore, i contacted live chat a least 2 times previosly
XXXXXXXXXX: and i was never told to supply any documents or that there is any problems
Toni: I do see that you did speak to a gentleman and he did inform you that your funds is still pending.
Toni: In regards to him not being able to comment on what the actual result are we do apologize.XXXXXXXXXX: and he did not told me that I need to send any docs over
XXXXXXXXXX: so my winnings are removed? i will post on casinomeister.com and do hope they will remove you from accredited list, to the rogue pit
Toni: Before you hast into action such as that let me see what I can do.
Toni: One moment please
XXXXXXXXXX: ok, i wait
Toni: I'm sorry for the delay. I'll be right with you.
Toni: Thank you for waiting. I'll be with you in just a moment.
XXXXXXXXXX: listen up, i have to go soon. please reply and if it's not about how to get my winnings, post will be there by today.
XXXXXXXXXX: i really do feel conned
Toni: I will be right with you.
Toni: I'm sorry for the delay. I'll be right with you.
Toni: I will be right with you.
Toni: Thank you for waiting. I'll be with you in just a moment.
Toni: Thanks for waiting XXX, please note that we've refunded your deposits which in results means that your money was not received and thus your winnings voided.
Toni: Should you need to take further action then that is what you should do but we are in our rights as we attempted to contact you several times without avail.
Toni: In regards to the agent informing you incorrectly we do apologize and this matter will be taken further.


What a bunch of scammers, i wish i never played there. I never recieved a single email from them or a phone call. They even don't deny that I contacted a live chat and was given a wrong info. If it really was a case of them trying to contact me, live chat would ask for docs or alternative contact number, email, etc., wouldn't it? Well, not when the aim is to void (steal) winnings.

A friend of mine recomended this casino, as he is a member of CM and said it is safe to play there. Well, we all do mistakes.

Now, my question is: Do i stand any chances of getting my winnings?

 

[ugaboga]

This is a serious concern for me. I've deposited thousands at grand mondial and do play there regularly, I'd like to see the local rep respond to this...

 

[XSX]

did you PM the rep here?

 

[Fleur-De-Lis]

In my experience, customer support in GM is not adequate, put mildly Reps are either clueless, or harsh and unfriendly, or both. However, I got huge winnings paid without much problem, so they are not your typical rogue I think.

Did they give you any other reason for refunding deposits and voiding winnings except you being uncontactable? There must be more behind it, than the fact that you did not respond instantly to email they say they sent. Was it your usual email address and do you get mails from other senders w/o problem?

Also, did you take any bonus?

P.S. Rep's thanks for 'patients' and request for 'diver's licence' made me LOL

 

[maxd]

did you PM the rep here?

The rep is [profile]Mario[/profile]. He's usually pretty good about getting back to people.

Try a PM first and if that doesn't work post back here and I'll email him a heads-up.

 

[chuchu59]

The scary part is that they say your deposits have been refunded which means that your money was not received and thus your winnings were voided. Talk about logic! So everytime they can use this as an excuse to remove winnings. This is ridiculous.

 

[Mario]

Hi Iolgas and all,
Hope you are well.
Thank you for posting and it will be my pleasure to assist you in this matter.
I can confirm that the matter is more than just a mere not responding to documentation requests.
It has come to our attention, via information received from our processor, that this player is linked to several other players (who has been confirmed to be part of a fraud group). We reserve the right, as per the terms and conditions on our websites, to refund purchases and confiscate winnings; as well as to exclude players from our gaming sites.
As a result that the player was not reachable within the 48 hr window period from making the deposits, these deposits were rejected and all winnings were confiscated.
This group of players was added to a central negative database which has resulted in a registration block of anybody to be found to be linked to them at any Microgaming casino.
Ioglas, should you have any further concerns in this matter please feels free to contact me directly.
Best regards
Mario

 

[chuchu59]

Great to see you posting Mario. OK, it seems that there is more to it than meets the eye. However, the live chat rep could do with some training. How can the deposits that are refunded to the casino account be treated as funds not received resulting in winnings being voided.

 

[Mario]

Great to see you posting Mario. OK, it seems that there is more to it than meets the eye. However, the live chat rep could do with some training. How can the deposits that are refunded to the casino account be treated as funds not received resulting in winnings being voided.

Hi Chuchu,

I agree and I will definitely work on it especially that the rep is still very new.

Please note that the funds was never received so in other words it was actually rejected as we do have the ability to reject a deposits with a 48 hr period from making the deposit.

Remember that when a player makes a deposit the funds does not goes straight (instantly) into our bank accounts but it takes about 4 days before we actually do receive it.

This obviously gives us the opportunity to reject the funds meaning that it was never actually even approved and received by the casino.

So the wording refund is not correct as it was actually rejected.

Hope this clears the matter a bit better.

Best regards
Mario

 

[Mousey]

Hi Iolgas and all,
Hope you are well.
Thank you for posting and it will be my pleasure to assist you in this matter.
I can confirm that the matter is more than just a mere not responding to documentation requests.
It has come to our attention, via information received from our processor, that this player is linked to several other players (who has been confirmed to be part of a fraud group). We reserve the right, as per the terms and conditions on our websites, to refund purchases and confiscate winnings; as well as to exclude players from our gaming sites.
As a result that the player was not reachable within the 48 hr window period from making the deposits, these deposits were rejected and all winnings were confiscated.
This group of players was added to a central negative database which has resulted in a registration block of anybody to be found to be linked to them at any Microgaming casino.
Ioglas, should you have any further concerns in this matter please feels free to contact me directly.
Best regards
Mario

I'm much more interested in this "central negative database"....

Who owns it? Who adds or edits information in it? Who has access to it? What guidelines are in place to prevent abuse?

 

[Antonia1953]

GrandMondial Scam

What???

 

[winbig]

nvm, it isn't worth it.

 

[iolgas]

Hi Iolgas and all,
Hope you are well.
Thank you for posting and it will be my pleasure to assist you in this matter.
I can confirm that the matter is more than just a mere not responding to documentation requests.
It has come to our attention, via information received from our processor, that this player is linked to several other players (who has been confirmed to be part of a fraud group). We reserve the right, as per the terms and conditions on our websites, to refund purchases and confiscate winnings; as well as to exclude players from our gaming sites.
As a result that the player was not reachable within the 48 hr window period from making the deposits, these deposits were rejected and all winnings were confiscated.
This group of players was added to a central negative database which has resulted in a registration block of anybody to be found to be linked to them at any Microgaming casino.Ioglas, should you have any further concerns in this matter please feels free to contact me directly.
Best regards
Mario

Mario, can you explain please, how information obtained from payment processor be used to block me from ANY microgaming casino? Many casinos have their own payment processors, and I have accounts with other microgaming casinos without any problems. Only casino group I have problems with is yours.
That does seems strange, to say at least.
Can you supply Meister with information your obtained from processor?

 

[sdaddy]

Many casinos have their own payment processors, and I have accounts with other microgaming casinos without any problems. Only casino group I have problems with is yours.

So, in other words, do you deny that you've ever committed fraud at another Microgaming casino?

Just want to get your side on the record.

 

[iolgas]

yes, I do deny it. well, I did win, may be it's a fraud nowdays. Let's just wait for Mario to supply info. Anyway, his logic and facts are very strange.

 

[blackjackguide]

I am very curious about this as well. This is a very trustworthy group and its hard to believe that they would not want to make such a small payout if this really was legit transaction.

Abuse by player teams is a huge problem in the industry and is why the regular players are hurt because the casinos are forced to remove or lower the bonus amounts because of fraud. So it really hurts everyone!

 

[winbig]

Please note that your deposits was refunded back into your Credit or debit card due to the fact that our Operations team were not able to get hold of you to confirm your details and for this reason did they reject your deposits and was sent back to you.

 

[Antonia1953]

Grand Mondial Scam

Mario has made some very serious accusations and should have no problem providing the facts...Sooooooooooooo, where's Mario? Who is he and does anyone personally know him?

I have noticed that affiliates here will defend the casinos even when the facts of player abuse is apparent and documented. They will assist you in getting paid, but you have to take a lot of posturing in order to receive it. Most all the casinos I've played at for years have been accredited on this site, but I have had problems getting paid by most of them. One of the most favored here is Red Flush and they abuse mainly US players. All of them will take your money-no questions asked, but when it comes time to pay they'll will come up with every excuse not to... Personally, I want the facts because Mario has put a criminal tag on your integrity and if it is not true, then the casino belongs in the rogue section. If it is true...we need to hunt you down and execute you at dawn.

If we never see or hear from Mario again on this matter, then you need to file a complaint with eCogra because you need unbiased assistance and they are about as close as you can get. Of course, they have no real authority and any complaince is totally voluntary.

I take slander seriously and have fired many employees over the years for lieing about another co-worker. I demand honesty from my employees and will not hesitate to rid my business environment of any customer or employee that defiles the concept. A year ago, one of my long time customers put his hands on one of my summer aides. After confirming what had taken place, I drove to his office and let him know-loud and clear-that he needed to get himself a new Forensic Accountant for his upcoming trial. I let him know that my principals and concepts were not for sale to the highest bidder.

 

[Mousey]

yes, I do deny it. well, I did win, may be it's a fraud nowdays. Let's just wait for Mario to supply info. Anyway, his logic and facts are very strange.

Iolgas, If you are on the up and up... then I strongly suggest you 'stand down' and file a PAB (Pitch a Bitch) with Maxd ASAP and give him time to look into it.

Meanwhile... *stamping foot* I want more info on this 'super secret' central negative database that we all knew existed, but casinos usually say doesn't exist. It's one thing for a casino (group) to keep and maintain records on their players, but this idea of a centralized database accessible by whom? every reputable and every clipshot gambling joint on the internet??

I want to know who owns it, maintains it, has access to it, and what type of information is kept there, etc.

 

[XSX]

So, where is Mario? =)

 

[winbig]

A word of advice: Don't give up.

I had a similar experience some months ago where GM didn't want to pay me $900 because "I owed FIREPAY money." The reason I owed them money is because a few deposits were rejected by my bank right after the UIGEA was passed. My account at King Neptunes (When it was still owned by Trident) was locked because of this reason, as well!

What made this situation even worse is the fact that Firepay wouldn't allow me to pay them the money that I owed!

GM ended up doing the right thing and did pay me, but only after I provided them with emails from Firepay telling me that they could, and would not accept any payments from American citizens, even if it meant that they'd have to suffer a loss.

 

[Mario]

Mario, can you explain please, how information obtained from payment processor be used to block me from ANY microgaming casino? Many casinos have their own payment processors, and I have accounts with other microgaming casinos without any problems. Only casino group I have problems with is yours.
That does seems strange, to say at least.
Can you supply Meister with information your obtained from processor?

Hi there Iolgas,

We are not able to provide the actual details of the linking due to the Data Protection Act as well as contractual obligations with our processor, however we can confirm that you failed our 3rd party checks (which verifies name vs. registered address), also failed to provide us with documentation when requested and unavailable on your telephone number after 3 attempts.

According to our business rules if you trigger these rules and there is high velocity on the account we are obliged to refund your purchases within 48 hours, which is what we have done and which in turn makes your winnings null and voided.

We do have the actual linking information as well as the actual risk rules that were triggered, also details that you were blocked at other casinos. We can provide this to an independent 3rd party such as eCogra if requested by them.

Best regards
Mario

 

[winbig]

We can provide this to an independent 3rd party such as eCogra if requested by them.

Best regards
Mario

I suggest that the OP file a dispute with eCogra ASAP.

 

[kakata]

and the 1 million question remains unanswered......
What if He/She had not won, therefore not attempted a withdraw?
Would He/she had received those unreceived phone calls?

 

[chipper1973]

and the 1 million question remains unanswered......
What if He/She had not won, therefore not attempted a withdraw?
Would He/she had received those unreceived phone calls?

Oh Boy, Kakata what a $64,000 question

Will be amazed IF Mario tackles this one......

 

[iolgas]

Pitched a Bitch, but Granmondial is not listed at eCOGRA website (i guess why =) ). Let's see what Mario will say to this. I can see, quite a few people experianced problems with this group (wrong currency issue, Firepay outsatnding balance issue, etc) I think it's time to reconsider this group's status (e.g. add to non-recomended).

All opinions welcome (VWM, I wait for your word) =)

 

[XSX]

You do not have permission to view link Log in or register now.

Looks like iolgas is not alone

 

[RobWin]

Hi there Iolgas,

We are not able to provide the actual details of the linking due to the Data Protection Act as well as contractual obligations with our processor, however we can confirm that you failed our 3rd party checks (which verifies name vs. registered address), also failed to provide us with documentation when requested and unavailable on your telephone number after 3 attempts.

According to our business rules if you trigger these rules and there is high velocity on the account we are obliged to refund your purchases within 48 hours, which is what we have done and which in turn makes your winnings null and voided.

We do have the actual linking information as well as the actual risk rules that were triggered, also details that you were blocked at other casinos. We can provide this to an independent 3rd party such as eCogra if requested by them.

Best regards
Mario

The UK Data Protection Act is a large Act that has a reputation for complexity. While the basic principles are honored for protecting privacy, interpreting the act is not always simple. Many companies, organizations and individuals seem very unsure of the aims, content and principles of the DPA. Some hide behind the Act and refuse to provide even very basic, publicly available material quoting the Act as a restriction.

Mario, I would think that we could expect a more straightforward answer and replies from you considering you are listed on Casinomeister's Accredited List here...

What about Mousey's question that she has asked you twice now, at least have the respect to acknowledge it and say you choose not to answer...

 

[XSX]

For Mario:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

Please read before you post

 

[XSX]

As for Grandmondial casino I would avoid it before this case is resolved. I can see only 2 possible scenarios: 1. Iolgas is a fraudster. 2. Grandmondial is rogue.

 

[RobWin]

Originally Posted by Queen_Slotalot
Please note that your deposits was refunded back into your Credit or debit card due to the fact that our Operations team were not able to get hold of you to confirm your details and for this reason did they reject your deposits and was sent back to you.

Win, how and where did you pull this post up from Queen_Slotalot when on Queen_Slotalot's profile page it shows no posts at all under statistics...maybe because they were banned BUT when you go to another banned members profile page you can still see all of their previous posts so what the heck is going on here...Meister, Max anybody ??

Another question, who exactly was Queen_Slotalot and what does that mean banned user: posting bot ?? Were they somehow connected to this GrandMondial Casino ??

 

[maxd]

Some hide behind the Act and refuse to provide even very basic, publicly available material quoting the Act as a restriction.

FWIW, in my work with the PABs I'm seeing more and more casinos making these kinds of claims, regardless of their jurisdiction.

I don't know if it's because of the Patriot Act or what but everyone seems to think that if you drop the words "internal security" the masses are automatically going to step into line and play nice. I think the word got around that it's an easy card to play as a way to refuse to deal with third-party negotiators.

Whatever the reason it's mostly just smoke and mirrors: when casino peeps see an advantage to them in cooperating all of a sudden the cooperation comes remarkably easy.

Of course this is just a general observation and in no way is meant as a slight nor criticism of Mario.

re: Queen_Slotalot and the "posting bot" thing:
AFAI could tell Queen registered, posted once or twice for real and then connected a "robot" that trolls the site and makes random posts with snippets of auto-generated text. It's a way to bump up the post numbers so they can (a) gain greater access to the site and (b) fly under the radar a while before they start spamming the boards in earnest. Anyway that's why all of Queen's posts were deleted: total, nonsensical rubbish. The war against spammers is endless.

As to the "see all of their previous posts" thing I dunno ... I'd have to look into it.

 

[The Dude]

Win, how and where did you pull this post up from Queen_Slotalot when on Queen_Slotalot's profile page it shows no posts at all under statistics...maybe because they were banned BUT when you go to another banned members profile page you can still see all of their previous posts so what the heck is going on here...Meister, Max anybody ??

Another question, who exactly was Queen_Slotalot and what does that mean banned user: posting bot ?? Were they somehow connected to this GrandMondial Casino ??

It was a "bot" that came in and started making nonsensical postings. The moderators deleted the postings thus you see "0" posts.

I'm checking into this situation. Some of you need to be aware that most i-gaming reps don't work weekends - like me, and they need to confer with other levels of management and departments before posting statements here. Mario is not running the casino on his own.

To answer Kataka's question, if the player had lost, would he have been flagged? Ans: obviously no. In most cases, player's IDs are scrutinized when they withdrawal. This guy apparently has been identified as part of a fraud group. It's rather easy to detect, and don't expect the casino to explain point by point how he was identified.

I'll have a look to see what's up.

 

[The Dude]

Admin note: read the rules

And a heads up to the OP: you need to review the MUST READ sections before posting complaints. They're there for a reason.

Modifying the title removing subjective language.

 

[GrandMaster]

Win, how and where did you pull this post up from Queen_Slotalot when on Queen_Slotalot's profile page it shows no posts at all under statistics...maybe because they were banned BUT when you go to another banned members profile page you can still see all of their previous posts so what the heck is going on here...Meister, Max anybody ??

Another question, who exactly was Queen_Slotalot and what does that mean banned user: posting bot ?? Were they somehow connected to this GrandMondial Casino ??

It was the work of the Trilateral commission. She posted the truth about WTC building 7 and had to pay the price.

 

[RobWin]

It was the work of the Trilateral commission. She posted the truth about WTC building 7 and had to pay the price.

LOL..You're a riot GrandMaster, why not join in the discussion there in the "What do these Buildings have in common ??" thread and post your thoughts on the Trilateral commission and WTC Building 7 and any other thoughts you may have regarding this...hell you can even call us all a bunch of conspiracy flakes in there if you like...

 

[funky_seagull]

With data protection you can request to see what information a company has about you. Sometimes you are charged an administration fee for this. But it is a legal requirement for a company to supply this information when requested by the customer.

At least in the UK it is.

 

[kakata]

To answer Kataka's question, if the player had lost, would he have been flagged? Ans: obviously no. In most cases, player's IDs are scrutinized when they withdrawal.


well this is completely unfair.....
so THEY have the right to take our money withouth problem and than have the same right to refuse to pay cause of some undisclosed sh***t they claim is there?
and you think its Okay?
From now on 99.9% of em will use the same tactic cause you seem to agreed with em.
You didnt say word on rushmore shit.....you didnt say word on CW shit and you didnt say word on....okay forget it
Very good.
Bye

 

[chuchu59]

Kakata,

Of course this is unfair. Remember the wrong currency issue. If players played in the wrong currency, winnings were voided and they were refunded their deposits whereas those who lost were never given their deposits back as far as I know. However, I dont think Bryan is in agreement with them though.

 

[Pinababy69]

Kakata,

Of course this is unfair. Remember the wrong currency issue. If players played in the wrong currency, winnings were voided and they were refunded their deposits whereas those who lost were never given their deposits back as far as I know. However, I dont think Bryan is in agreement with them though.

I haven't forgotten about it Chuchu, not at all. The casino tried saying that they refunded EVERYONE who had deposited in the wrong currency, win or lose. However, some players did come on here and refuted that statement. They specifically said they had deposited in pounds, had lost and never heard another word. And the casino never replied, not to my recollection anyway. I'm glad you brought it up Chu...I didn't want to derail the thread, lol.

I'll be watching to see how this one turns out.

 

[The Dude]

To answer Kataka's question, if the player had lost, would he have been flagged? Ans: obviously no. In most cases, player's IDs are scrutinized when they withdrawal.


well this is completely unfair.....
so THEY have the right to take our money withouth problem and than have the same right to refuse to pay cause of some undisclosed sh***t they claim is there?
and you think its Okay?
From now on 99.9% of em will use the same tactic cause you seem to agreed with em.
You didnt say word on rushmore shit.....you didnt say word on CW shit and you didnt say word on....okay forget it
Very good.
Bye

Get a grip Kakata. I really don't know what you're referring to. I am referring to this player's issue.

If you were to show up in Vegas, commit fraud in the casino and get caught, do you think the casino security would refund your losses? I don't think so.

It may sound unfair, but that's just the way it is.

I believe that in this case, this player has been refunded his deposits - so he actually hasn't lost a dime. Max and I are awaiting word back from the PAB - and based on my experience, when a MGS powered casino detects fraud, they're usually 99% spot on.

 

[Antonia1953]

So, the only question left here is whether there truly is cause for this accusation or are they just incorporating another effective excuse for not paying? I have no doubt that Bryan will get the facts...thanks! This is the wrong place to bear false witness from either party...I hope.


"I have sworn . . . eternal hostility against every form of tyranny over the mind of man" Thomas Jefferson

 

[The Dude]

I don't understand the hostility towards this casino. This is an up and up operation that has done no wrong in this situation.

The OP appears as a fraudster; the casino took action. What would you have done if you were the casino manager?

I'm just waiting for additional information in order to confirm this.

 

[chuchu59]

I bear no hostility to both Mario and casino but I just cannot forget the wrong currency issue. There have been no updates as to whether the players who played in the wrong currecny (Pounds) and lost were paid back their deposits because the play should be voided anyway. The last I saw, if I remember correctly was that some players had slipped through the proverbial 'cracks' and that they would be paid. If this is not too much of a derail, may I ask this question again: Have they been paid back their deposits, Mario?

 

[Mario]

I bear no hostility to both Mario and casino but I just cannot forget the wrong currency issue. There have been no updates as to whether the players who played in the wrong currecny (Pounds) and lost were paid back their deposits because the play should be voided anyway. The last I saw, if I remember correctly was that some players had slipped through the proverbial 'cracks' and that they would be paid. If this is not too much of a derail, may I ask this question again: Have they been paid back their deposits, Mario?

Hi Chuchu59,

All players been paid.

I am sure if this was not the case that you would have been the first to hear, especially on an open forum such as this.

We are a reputable casino with its goal in delivering an effortless gaming experience while players reap in the rewards and spoils.

Well go out of our way to ensure that if there is any injustice, that this gets rectified immediately.

Put us to the test.

Best regards
Mario

 

[Mario]

Pitched a Bitch, but Granmondial is not listed at eCOGRA website (i guess why =) ). Let's see what Mario will say to this. I can see, quite a few people experianced problems with this group (wrong currency issue, Firepay outsatnding balance issue, etc) I think it's time to reconsider this group's status (e.g. add to non-recomended).

All opinions welcome (VWM, I wait for your word) =)

Hi Iolgas,

We might not be accredited by eCogra but this still does not mean that we do not adhere to their set of guidelines and regulations.

All Microgaming Casinos needs to adhere to strict rules and guidelines.

This is not to mention the processors which all work with eCogra accredited casinos.

What would count with them would count with us.

We are still in the process of acquiring the stamp of approval which should be finalized in the coming months to come.

As for the highlighted players problems, we can ensure you that both cases been resolved.

Winbig got his money as well as the players who have played in the wrong currency were refunded in full.

Any further concerns with this please feel free to contact me and I will gladly discuss further.

Best regards
Mario

 

[blackjackguide]

So, the only question left here is whether there truly is cause for this accusation or are they just incorporating another effective excuse for not paying? I have no doubt that Bryan will get the facts...thanks! This is the wrong place to bear false witness from either party...I hope.


"I have sworn . . . eternal hostility against every form of tyranny over the mind of man" Thomas Jefferson

You have to think logically here for a moment. This is one the largest Microgaming casinos out there and one of the best in my opinion. They always have great customer and affiliate support and has always been one of my favorites. Why in the world would a casino not pay such a small payout as this to give themselves a bad reputation. Casino fraud is a huge problem in the industry and its great they are able to catch these people and stop them from doing it over and over. Otherwise, the casinos will not be offering these great promotions anymore due to high fraud!

Thank you Mario for keeping everyone informed of the situation!

 

[RobWin]

Iolgas, If you are on the up and up... then I strongly suggest you 'stand down' and file a PAB (Pitch a Bitch) with Maxd ASAP and give him time to look into it.

Meanwhile... *stamping foot* I want more info on this 'super secret' central negative database that we all knew existed, but casinos usually say doesn't exist. It's one thing for a casino (group) to keep and maintain records on their players, but this idea of a centralized database accessible by whom? every reputable and every clipshot gambling joint on the internet??
I want to know who owns it, maintains it, has access to it, and what type of information is kept there, etc.

You have to think logically here for a moment. This is one the largest Microgaming casinos out there and one of the best in my opinion. They always have great customer and affiliate support and has always been one of my favorites. Why in the world would a casino not pay such a small payout as this to give themselves a bad reputation. Casino fraud is a huge problem in the industry and its great they are able to catch these people and stop them from doing it over and over. Otherwise, the casinos will not be offering these great promotions anymore due to high fraud!

Thank you Mario for keeping everyone informed of the situation!

blackjackguide, I'm thinking you meant player fraud there, but I still would like to know why Mario keeps dodging Mousey's question that she has asked twice now and he will not even be open enough to even acknowledge it...seems to me that is just totally rude on his part and not being very customer friendly...if he does not want to answer the question then so be it, but at least acknowledge it, that would be the amicable thing to do I believe...

 

[winbig]

blackjackguide, I'm thinking you meant player fraud there, but I still would like to know why Mario keeps dodging Mousey's question that she has asked twice now and he will not even be open enough to even acknowledge it...seems to me that is just totally rude on his part and not being very customer friendly...if he does not want to answer the question then so be it, but at least acknowledge it, that would be the amicable thing to do I believe...

yep. Inquiring minds want to know. Quit hiding behind some piece of paper that may or may not apply to this situation.

What recourse does a player have if the information you hold on them is FLAT OUT WRONG?

In my case, for them to withhold winnings (although they were paid in the end) was totally uncalled for. Yes, I owed Firepay money. Why? My bank declined transactions, even though the money was there. Was it my fault? NO. Could I pay the money back? NO.

Keep in mind the preceeding took place AFTER Firepay quit taking money from Americans, and has since closed shop altogether.

 

[Mario]

blackjackguide, I'm thinking you meant player fraud there, but I still would like to know why Mario keeps dodging Mousey's question that she has asked twice now and he will not even be open enough to even acknowledge it...seems to me that is just totally rude on his part and not being very customer friendly...if he does not want to answer the question then so be it, but at least acknowledge it, that would be the amicable thing to do I believe...

Sorry but there is nothing to dodge,

Yes, there is a Global Negative List which is controlled by Microgaming's systems and the processors Fraud and Risk teams are able to request for players to be added and or removed.

There is no trade secret of any sorts as this is in guidance and approval from eCrogra.

It is common sense that an industry such as this would have ways and means of protecting its players as well as removing and blocking the bad elements in it.

Fraudsters and negative players with gambling problems and so forth are added onto the list to ensure that no further accounts are opened on a global level across all MGS casinos for obvious reasons.

There is not much more that could be said but that at no point is there at anytime any information sharing.

Accounts are verified on a global level to confirm that no negative information is rendered back from the list while no human intervention took place except the actual processors Risk team reviewing the results.

Any further questions just shout.

Best regards
Mario