GrandMondial Problem

[winbig]

A word of advice: Don't give up.

I had a similar experience some months ago where GM didn't want to pay me $900 because "I owed FIREPAY money." The reason I owed them money is because a few deposits were rejected by my bank right after the UIGEA was passed. My account at King Neptunes (When it was still owned by Trident) was locked because of this reason, as well!

What made this situation even worse is the fact that Firepay wouldn't allow me to pay them the money that I owed!

GM ended up doing the right thing and did pay me, but only after I provided them with emails from Firepay telling me that they could, and would not accept any payments from American citizens, even if it meant that they'd have to suffer a loss.

[Mario]

Mario, can you explain please, how information obtained from payment processor be used to block me from ANY microgaming casino? Many casinos have their own payment processors, and I have accounts with other microgaming casinos without any problems. Only casino group I have problems with is yours.
That does seems strange, to say at least.
Can you supply Meister with information your obtained from processor?

Hi there Iolgas,

We are not able to provide the actual details of the linking due to the Data Protection Act as well as contractual obligations with our processor, however we can confirm that you failed our 3rd party checks (which verifies name vs. registered address), also failed to provide us with documentation when requested and unavailable on your telephone number after 3 attempts.

According to our business rules if you trigger these rules and there is high velocity on the account we are obliged to refund your purchases within 48 hours, which is what we have done and which in turn makes your winnings null and voided.

We do have the actual linking information as well as the actual risk rules that were triggered, also details that you were blocked at other casinos. We can provide this to an independent 3rd party such as eCogra if requested by them.

Best regards
Mario

[winbig]

We can provide this to an independent 3rd party such as eCogra if requested by them.

Best regards
Mario

I suggest that the OP file a dispute with eCogra ASAP.

[kakata]

and the 1 million question remains unanswered......
What if He/She had not won, therefore not attempted a withdraw?
Would He/she had received those unreceived phone calls?

[chipper1973]

and the 1 million question remains unanswered......
What if He/She had not won, therefore not attempted a withdraw?
Would He/she had received those unreceived phone calls?

Oh Boy, Kakata what a $64,000 question

Will be amazed IF Mario tackles this one......

[iolgas]

Pitched a Bitch, but Granmondial is not listed at eCOGRA website (i guess why =) ). Let's see what Mario will say to this. I can see, quite a few people experianced problems with this group (wrong currency issue, Firepay outsatnding balance issue, etc) I think it's time to reconsider this group's status (e.g. add to non-recomended).

All opinions welcome (VWM, I wait for your word) =)

[XSX]

http://rakpakman.yuku.com/topic/1107...s-account.html

Looks like iolgas is not alone

[RobWin]

Hi there Iolgas,

We are not able to provide the actual details of the linking due to the Data Protection Act as well as contractual obligations with our processor, however we can confirm that you failed our 3rd party checks (which verifies name vs. registered address), also failed to provide us with documentation when requested and unavailable on your telephone number after 3 attempts.

According to our business rules if you trigger these rules and there is high velocity on the account we are obliged to refund your purchases within 48 hours, which is what we have done and which in turn makes your winnings null and voided.

We do have the actual linking information as well as the actual risk rules that were triggered, also details that you were blocked at other casinos. We can provide this to an independent 3rd party such as eCogra if requested by them.

Best regards
Mario

The UK Data Protection Act is a large Act that has a reputation for complexity. While the basic principles are honored for protecting privacy, interpreting the act is not always simple. Many companies, organizations and individuals seem very unsure of the aims, content and principles of the DPA. Some hide behind the Act and refuse to provide even very basic, publicly available material quoting the Act as a restriction.

Mario, I would think that we could expect a more straightforward answer and replies from you considering you are listed on Casinomeister's Accredited List here...

What about Mousey's question that she has asked you twice now, at least have the respect to acknowledge it and say you choose not to answer...

[XSX]

For Mario:
http://www.opsi.gov.uk/Acts/Acts1998..._19980029_en_1
http://www.businesslink.gov.uk/bdotg...ite=181&r.s=sl

Please read before you post

[XSX]

As for Grandmondial casino I would avoid it before this case is resolved. I can see only 2 possible scenarios: 1. Iolgas is a fraudster. 2. Grandmondial is rogue.