Casino Complaint rushmore 1 more time???

[kakata]

After a while I did reopen my account..made 3 deposits.....lol
all of sudden while on autoplay my bets went from 0.20 to 20dollars a spin?????
you know me guys....I wouldnt lie...besides, my deposit was 75 bux.....how could I bet 20 dollars a spin??? on a slot????
I went to live chat....of course no help...,...cause someone has to look in to it......
Im very very very tired
PS
forgot to tell u........
copy of the chat, sofar, has not being sent to me, although I asked for

[maxd]

Flagged the rep on this.

[chuchu59]

Originally Posted by kakata

After a while I did reopen my account..made 3 deposits.....lol
all of sudden while on autoplay my bets went from 0.20 to 20dollars a spin?????
you know me guys....I wouldnt lie...besides, my deposit was 75 bux.....how could I bet 20 dollars a spin??? on a slot????
I went to live chat....of course no help...,...cause someone has to look in to it......
Im very very very tired
PS
forgot to tell u........
copy of the chat, sofar, has not being sent to me, although I asked for

You couldnt alter the bet amount if it was on autoplay even if you wanted to unless you stopped the autoplay or it finished all its spins. So there must be a bug somewhere.

As for you lying I think we should ask Babs, BB28, Lauriejim, Ballysd etc.

[kakata]

I went from 100+ to 10 in a matter of seconds...I guess 4/6 spins,then I noticed the amount and the bet....

[Jade@rushmore]

Hi Kakata

I have checked over your game history myself and previous to 7 bets of $20 you were playing $0.34 per spin. I hate to say it but I think you may have adjusted the bet amount to $20 per spin accidentally instead of $0.20 per spin before you went on Auto-spin. Since there were no spins of $0.20 prior to the $20.00 spins this is the most logical reasoning (I can send you the play logs for the session if you like). For reassurance I had the Tech guys check out the session also and they cleared it of any technical errors. I have checked with Roberta and she was under the impression you would be using the "email chat to myself" feature. I have emailed the chat to you now since you have not received it yet.

Regards

Jade Pagano
Rushmore Casino

Originally Posted by kakata

After a while I did reopen my account..made 3 deposits.....lol
all of sudden while on autoplay my bets went from 0.20 to 20dollars a spin?????
you know me guys....I wouldnt lie...besides, my deposit was 75 bux.....how could I bet 20 dollars a spin??? on a slot????
I went to live chat....of course no help...,...cause someone has to look in to it......
Im very very very tired
PS
forgot to tell u........
copy of the chat, sofar, has not being sent to me, although I asked for

[kakata]

Originally Posted by Jade@rushmore

Hi Kakata

I have checked over your game history myself and previous to 7 bets of $20 you were playing $0.34 per spin. I hate to say it but I think you may have adjusted the bet amount to $20 per spin accidentally instead of $0.20 per spin before you went on Auto-spin. Since there were no spins of $0.20 prior to the $20.00 spins this is the most logical reasoning (I can send you the play logs for the session if you like). For reassurance I had the Tech guys check out the session also and they cleared it of any technical errors. I have checked with Roberta and she was under the impression you would be using the "email chat to myself" feature. I have emailed the chat to you now since you have not received it yet.

Regards

Jade Pagano
Rushmore Casino

Sorry Jade but If as you said I was playing 34 cent and I adjusted to 20 cent .....how could I go to $20.00 wich needs 6 clicks of up betting to get to 20....while only one click to go back.
I was definetely damaged somehow from a glith or whatever.....Ive never never ever bet 20bux in my life and never ever made that kind of mistake.....so how do we go now?
Do I have to lose 100 dollars or what?

[suzecat]

[quote=kakata;253046]Sorry Jade but If as you said I was playing 34 cent and I adjusted to 20 cent .....how could I go to $20.00 wich needs 6 clicks of up betting to get to 20....while only one click to go back.
I was definetely damaged somehow from a glith or whatever.....Ive never never ever bet 20bux in my life and never ever made that kind of mistake.....so how do we go now? Do I have to lose 100 dollars or what?

I would like to know that as well.

[kakata]

[quote=suzecat;253047]

Originally Posted by kakata

Sorry Jade but If as you said I was playing 34 cent and I adjusted to 20 cent .....how could I go to $20.00 wich needs 6 clicks of up betting to get to 20....while only one click to go back.
I was definetely damaged somehow from a glith or whatever.....Ive never never ever bet 20bux in my life and never ever made that kind of mistake.....so how do we go now? Do I have to lose 100 dollars or what?

I would like to know that as well.

She just sent me the logs, which are useless, cause they will show what happened not why it happened.BTW I couldnt open the attachment.Not that I really care tho.
Ive played and deposit to Rushmore for quite some time and I think Ive never ever bet over $1.if so.
That's I think what counts more.....
I would love to know if by luck I would have hit something with those 20 dollars bet and than tryed to cashout.....
probably the intelligence service would have looked better in to it and possibly find "the glitch" maybe? maybe not?
Jade I know its not your fault as much as I know its not mine either....you wont lose 100 bux though.
I will.
PS I was playing 34 cents cause I was playing 17 lines at 2 cents each.
Now if I make a mistake as you said I should have made first of all, the lines adjustment to 20 lines, than an additional mistake of clicking 6 times in the wrong direction.to many errors on my part and not one of yours(the casino)?????

[jas2587]

Ive played and deposit to Rushmore for quite some time and I think Ive never ever bet over $1.if so.
That's I think what counts more.....



why don't they look in your history of playing
as you say you have played Quite sometime there
$100 a pop here an there to me that is a good
customer 1 that I would WANT TO KEEP
if your history shows never goin over a buck
come on rushmore makes sense to me
an it should You

Cindy

[suzecat]

Originally Posted by kakata

She just sent me the logs, which are useless, cause they will show what happened not why it happened.BTW I couldnt open the attachment.Not that I really care tho.
Ive played and deposit to Rushmore for quite some time and I think Ive never ever bet over $1.if so.
That's I think what counts more.....
I would love to know if by luck I would have hit something with those 20 dollars bet and than tryed to cashout.....
probably the intelligence service would have looked better in to it and possibly find "the glitch" maybe? maybe not?
Jade I know its not your fault as much as I know its not mine either....you wont lose 100 bux though.
I will.
PS I was playing 34 cents cause I was playing 17 lines at 2 cents each.
Now if I make a mistake as you said I should have made first of all, the lines adjustment to 20 lines, than an additional mistake of clicking 6 times in the wrong direction.to many errors on my part and not one of yours(the casino)?????

Kakata, IMO this does not sound like your style of betting. Appreciate the heads up about the glitch at Rushmore and am sorry you took the hit