rushmore 1 more time???

[kakata]

You started out this campaign with a lie "you were betting $0.20 spins and then it jumped to $20.00" ????? leaves you with no credibility in my book. Swearing now that's just childish.

you keep qualifing your self as an idiot....whats the big lie and difference between 20 cent and 34 cent?
I wasnt betting 5 dollars? I give you the permit to show on this forum all my history of betting....since Ive start playing at Rushmore....do it.

[chuchu59]

Jade,

Of course Kakata doesnt like the truth albeit a partial one. He never disputed that the $20 spins occurred. If however, as you stated, he won on his initial $20 spins he was likely to have stopped and cashed out given that the wins may have amounted to a substantial proportion of his bankroll. I believe that Kakata has patronised Rushmore for quite some time now and you can easily analyse a player's betting pattern. If this was a deliberate action, why would he go on autoplay? If this was accidental, why accuse him of winning and then whine when losing? As I said, if there is a software glitch, it may be a new one.

We may never be able to know why the bet/spin went to $20. Whether there was a glitch would probably be unknown too though there is absolutely no need to CAPITALIZE these words. There are numerous ways to take advantage of a casino but I am sure this is not one of them. If these had been on even-money bets on table games, this theory would have been more plausible. Swearing is not acceptable here but he earned his vacation. On your credibiltiy accusation, I honestly do not see how 34c bets differ from 20c ones when we are talking of a mammoth jump to $20. This still amounts to an increase of 5900%.

[kakata]

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Flag this messageRe: [ #AIY-98271-631]: Game play logs for $20 bet periodThursday, September 4, 2008 6:26 PM
From: "gianni" <>Add sender to Contacts To: support@rushmorecasino.comNo I cannot open it and I dont really need it too.I answer you on CM....its impossible a mistake like this on my part.IMPOSSIBLE.So what do I have to think now?RegardsGiovanni

--- On Thu, 9/4/08, support@rushmorecasino.com <support@rushmorecasino.com> wrote:

From: support@rushmorecasino.com <support@rushmorecasino.com>
Subject: [ #AIY-98271-631]: Game play logs for $20 bet period
To: gianni2711@yahoo.com
Date: Thursday, September 4, 2008, 6:23 PM


Hi Giovanni,

I have attached you play logs for yesterday so you can see for yourself what I
am saying. They are in an Excel spread sheet I hope you can open like this if
not let me know and I can post the information in flat email content. I
highlighted the $20 bet section.

Regards

Jade Pagano
Rushmore Casino Fraud Manager.


as you can see I did reply....you didnt had time to read while thinking about the next excuse so who's lying? Youi said I didnt answer....and I did in a matter of 3 minutes from your EXCEL e-mail.....

[kakata]

She said it was a total of 7 spins...she sais so.....so I never won shit cause Ive lost 100 bux in those 7 spins....
the most I could have won was "my bet" twice.
this is ridicoulous.!!!!!
The most funny part is that she says I was winning a bit and decided to go for higher bet......
.....and from 34 cent ,someone .....whoever....not even Nashvegas would do it, goes to $20 a spin.????
Its even ridicoulous to think of something like this as an excuse.

[winbig]

THERE IS NO GLITCH AT RUSHMORE

It is very easy to change your betting to $1 per line instead of 1c this was the mistake in this case. For a starters Kakata said he was playing 20c spins on Auto and then it jumped up to $20.00 "NOT TRUE" he started the auto on $20.00. The file I sent was an excel attachment, any computer with a decent set up should be able to open but I was polite enough to offer other options of sending it, if he had any trouble opening. Didn't get any email though stating it was a problem. Maybe Kakata just doesn't like the truth of the matter. I see he also didn't mention it wasn't all losses on the $20.00 per spin rounds. My guess he won a bit decided to keep it going for a while too long then decided to blame it on a glitch when things went sour. Posting this made up story on CM really cheapens the whole crowd here.

wow....you really need some people skills if you're going to come right out and call ANYONE a liar.

I've done software (and other) testing/troubleshooting/etc, and there's no way you could come back in 24h and say without a shadow of a doubt that there's no problem on the casino's end and call anyone a liar.

Also....

We're talking about RTG here. I've asked questions about technical issues at other RTG casinos, and it took WEEKS for the casino in question to get an answer from RTG. How did you get an answer in 24 hours?

[jas2587]

THERE IS NO GLITCH AT RUSHMORE

It is very easy to change your betting to $1 per line instead of 1c this was the mistake in this case. For a starters Kakata said he was playing 20c spins on Auto and then it jumped up to $20.00 "NOT TRUE" he started the auto on $20.00. The file I sent was an excel attachment, any computer with a decent set up should be able to open but I was polite enough to offer other options of sending it, if he had any trouble opening. Didn't get any email though stating it was a problem. Maybe Kakata just doesn't like the truth of the matter. I see he also didn't mention it wasn't all losses on the $20.00 per spin rounds. My guess he won a bit decided to keep it going for a while too long then decided to blame it on a glitch when things went sour. Posting this made up story on CM really cheapens the whole crowd here.

How does him posting HERE cheapens the whole crowd??
an why dont you do like he requested post his entire
play at rushmore?
But you will come up with some excuse as to
why you can't do that
shame shame
sooo glad I never opened a account there
not that I see how the support treats
their customers

Cindy

dont seem like a made up story to me
although your explanations seem out there tho

[daera]

Hi Kakata,

What game were you playing? Was it a 20-line Real Series Slot? If so, how many lines were you betting and at what amount per line to get .34cents a spin? Just curious.

Whether this is a glitch, or an honest mistake by the player, if Kakata has played at Rushmore enough in the past to take a fair picture of his betting styles..... and never in the past has he done this.... then I feel that the right thing do for a "valued customer" is to give him a one-time grace and give him the amount back that he had before the mistaken $20 a spin bet. $100 isn't a lot of money to credit, especially not for a customer that's deposited many times in the past, and never cashed out, and never has bet even over $1 in the past. If his past shows this to be the case, then it would stand to reason that he is not lying, and did not do anything intentional.

Jade calling Kakata a liar and accusing him of coming here as a liar to create this bogus complaint is a really unprofessional, rude way to respond. Especially if his history shows he's never bet over a $1 and never has done this sort of thing. Jade also called him 'childish'.

Jade, as a representative of Rushmore Casino, the way you behave in forums reflects on the casino itself. If Rushmore wants to be recognized as an honest, professionally managed online casino, then any Rushmore representative (Jade) she should behave professionally as well.

I do think it's possible that a mistake could have been made when trying to change the bet from .34cents to .20cents a spin, especially if the .34cents a spin was placing bets on only some of 20 lines, rather then all. I've made similiar mistakes in the past. I'm not saying this happened, because I don't know. But an honest mistake certainly doesn't mean it's ok to first say it looks like an honest mistake, and then to say the player is a downright liar who intentionally came to the forum with this bogus complaint.

I guess, if you question Jade's response in any way, you'll feel the fury of her wrath.

[NASHVEGAS]

.....and from 34 cent ,someone .....whoever....not even Nashvegas would do it, goes to $20 a spin.????

You are correct Mr.G.......not even after the 34 shots of Jager I did that one night at the Venetian but I did ask the pit bosses to call me a limo to take me up to my suite and that's the truth!!!

[maxd]

Unfortunately this is turning into a mud-slinging mess ... and now I have to clean it up.

@Jade: as the other members have pointed out, representatives are expected to behave professionally -- if for no other reason than your own self-interest -- so yes, calling Kakata a liar probably wasn't too wise. People will draw their own conclusions from this but I'm guessing that your crime is also your punishment.

@Kakata: I think you know full well what your foul mouth has earned you. This kind of conduct is unbecoming a Casinomeister member, especially one as experienced as yourself, and cannot be permitted. I'm making no judgments on your claims against Rushmore but I am saying "clean up your act!" and a little holiday from the boards is being given to help you remember that. Please remember that! And please re-read the Forum Rules, especially §1.1 that prohibits abusive behaviour and a potty mouth. I think we've been here before and if you persist in this I'm sorry to say that you'll get the big boot for it.

Finally I think that it's clear that nothing much constructive is happening here: Kakata is calling "foul!", Jade has said "no" and the temperature rises. So, Kakata, once you're back from your breather I'd say PAB if you think there is a legitimate beef here. Otherwise I suggest you look at this thread, see that no one else has had the same mysterious problem you had, and move on.

Reading back I see I was asked to comment on "the glitch". Here goes: with something like this there are three possibilities:

1) Player error. Something happened -- twitch, coffee on the keyboard, the cat walked by -- and the game got flipped. Hey shit happens, no big mystery but annoying.

Conclusion: Shrug it off, get on with your day.

2) There is an error in the game software and it did in fact glitch up to a higher scale. Software is not infallible, things like this happen BUT they are usually repeatable, meaning that if it happens to one person it will very likely happen to others so you would expect to hear of other occurrences of it.

Conclusion: If there's enough evidence press the case for reparations.

3) No player error and no software error: someone did it deliberately.

Conclusion: Umm, this is conspiracy theory stuff and I'm due back on the planet Earth.

[NASHVEGAS]

Hi Kakata,

What game were you playing? Was it a 20-line Real Series Slot? If so, how many lines were you betting and at what amount per line to get .34cents a spin? Just curious.

Whether this is a glitch, or an honest mistake by the player, if Kakata has played at Rushmore enough in the past to take a fair picture of his betting styles..... and never in the past has he done this.... then I feel that the right thing do for a "valued customer" is to give him a one-time grace and give him the amount back that he had before the mistaken $20 a spin bet. $100 isn't a lot of money to credit, especially not for a customer that's deposited many times in the past, and never cashed out, and never has bet even over $1 in the past. If his past shows this to be the case, then it would stand to reason that he is not lying, and did not do anything intentional.

Jade calling Kakata a liar and accusing him of coming here as a liar to create this bogus complaint is a really unprofessional, rude way to respond. Especially if his history shows he's never bet over a $1 and never has done this sort of thing. Jade also called him 'childish'.

Jade, as a representative of Rushmore Casino, the way you behave in forums reflects on the casino itself. If Rushmore wants to be recognized as an honest, professionally managed online casino, then any Rushmore representative (Jade) she should behave professionally as well.

I do think it's possible that a mistake could have been made when trying to change the bet from .34cents to .20cents a spin, especially if the .34cents a spin was placing bets on only some of 20 lines, rather then all. I've made similiar mistakes in the past. I'm not saying this happened, because I don't know. But an honest mistake certainly doesn't mean it's ok to first say it looks like an honest mistake, and then to say the player is a downright liar who intentionally came to the forum with this bogus complaint.

I guess, if you question Jade's response in any way, you'll feel the fury of her wrath.

Very fair and objective post imo......Now if MG and it's children ,oops, could somehow prevent my honest mistake of busting on 30 in BJ....sorry for the derail folks!!