Casino Complaint 7Sultans issue

[j2000]

Hi,

7 Sultans is not paying me my pennies. A month ago i created my account there and won and wanted to withdraw all my funds. 20$ deposit+ 55$ winnings. Total 75$. They wanted me to send them identification documents to credit@casinodesk.com. Fair enough to prevent money laundry. Required documents were my id(driver license), utility bill and a copy of credit card from where i deposited my funds. A copy of a credit card, used in deposit is impossible, because its a virtual one. It cannot be copied. So they agreed if i send DriverID and Utlity bill. Scanned and done. Reply from them thet all documents are in order. Then i waited about a week, but still nothing. Contected customer support. They answered that no verification documents received. Contacted credit@casinodesk.com, no answer. Sent them these documents again, still nothing.

Is there something i do wrong or is 7Sultans trying to gain some money back from players that way?

[silcnlayc]

I have withdrawan fron 7Sultans without any problems...they are a very good casino...

Did you take a bonus?

Hopefully it will turn out alright.

[chuchu59]

I doubt whether they will resort to these tactics not to pay $75. You should send a pm to fortunelounge to ask for assistance. That said, however, they did use other tactics to delay a payment of $600 to me in 2003. It finally took more than 2 months. Cant remember whether it was Vegas Villa or Vegas Palms. Currently, they do pay in good time though.

[mysticjoz]

hi j2000, you can pm the fortune lounge rep from here either get the fortune lounge rep above at the i-gaming forum reps link or just send a pm to "fortunelounge". I am sure they can straighten it out.

I had a small withdrawal of $70 from Royal Vegas last week and it was in my QT before I could blink. I was shocked at how fast it was.. but I did ask that they flush the withdrawal. (such a small amount can be very tempting to reverse).

They are now accredited again so there should be no problem! Good Luck!

[j2000]

my friend played in vegas towers and got his winnings W/O any problems. Instantly.
A good advice was to contact forutunelounge for assistance. Thx

[j2000]

btw, customer support said that my 7Sultans account is LOCKED for a reason they cant tell me. Great!

[LaHutti]

Originally Posted by j2000

Hi,

7 Sultans is not paying me my pennies. A month ago i created my account there and won and wanted to withdraw all my funds. 20$ deposit+ 55$ winnings. Total 75$. They wanted me to send them identification documents to credit@casinodesk.com. Fair enough to prevent money laundry. Required documents were my id(driver license), utility bill and a copy of credit card from where i deposited my funds. A copy of a credit card, used in deposit is impossible, because its a virtual one. It cannot be copied. So they agreed if i send DriverID and Utlity bill. Scanned and done. Reply from them thet all documents are in order. Then i waited about a week, but still nothing. Contected customer support. They answered that no verification documents received. Contacted credit@casinodesk.com, no answer. Sent them these documents again, still nothing.

Is there something i do wrong or is 7Sultans trying to gain some money back from players that way?

Money laundry eh ? ... $75 hope you get aways wif it, and if you do, I might give it a try wif a hundred bucks. That's taking it to a whole new level.
jokes aside, I'm sure you'll get your money, unless you're a bonus abuser. ( Maybe I'll come up with a new phrase, and try and sell it to casinos that would be interested .. bonus abuser is kinda worn out isn't it ? )

[j2000]

bonus abuser? interesting...

[chuchu59]

Originally Posted by j2000

btw, customer support said that my 7Sultans account is LOCKED for a reason they cant tell me. Great!

Of course they must give you the reason for locking the account. They need not go into details but they must let you know their reasons for doing so. Otherwise, pitch-a-bitch.

[j2000]

okay, not refusing to tell me that reason, but just keep telling me that they dont have such information why account is locked.