We all know about the problems with US checks, and so would Red Flush I expect. It is therefore completely out of order to charge an OPTIONAL $35 for a faster delivery, when no such service can be provided.
The excuses are a load of rubbish, the real reason is nothing to do with "mistakes", and "couriers", it is to do with the processors hired by the casinos. It is more likely that events overtook the issuing of the check, and it had to be cancelled before it was placed with the courier. This will be obvious, as if the check were sent, but then had to be cancelled, the courier will simply deliver a dud check, with the player having to wait for the real one.
It is quite some surprise that the casino cannot afford to reimburse the measly sum of $35 for what is, after all, a fault of THEIR payment systems, and nothing to do with the player. To offer $10 worth of comps is an insult to the player, and hardly seems the thing to do to build a long term relationship.
Perhaps long term customer relationships are no longer that valuable now for US players, and saving $25 from the bottom line now is better business planning than spending it in the hope of recouping more in the longer term.
Perhaps MG is going to bail altogether from the US in the near future given this serious escalation in payment problems sparked by the seizure of some $26 Million in transit to players.
Unfortunately, such bail outs will happen more or less overnight, as happened with other software providers and eWallets. There will be little or no opportunity for players to fulfil promotional requirements, as the previous pattern has favoured locking accounts and providing for a withdrawal process through contact with CS, giving no opportunity for further play.
RTG will probably be the least affected by this, along with, it seems, one other unique casino portal.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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