Will I ever get paid? (Simons Says)

[Cool Hand Luke]

I am beginning to think that all the on line casinos are running one hell of a scam.There is no way all these casinos can be that tight all at once.Your not alone and I intend to stay away from these casino's till they decide to be honest and start paying out there due.Maybe we all should just protest them.THEN SEE HOW MUCH MONEY THEY MAKE

[hippo925]

Originally Posted by bb28

I would like to send my condolences to you John.
Family does come first........always!

BB

my thoughts as well..... and though i think it's great that you are trying to address everything for all the rivals, please take a break and let the other managers help out a little. my best wishes to you.

[JSM_Jason]

Hi everyone,

I know John has his family issues to attend to right now so if any of you have specific concerns I can help you with, PM me and I'll look into them for you. That said, I don't know any more than what John has reported regarding payment delays. I was informed that this month there might be some player withdrawal delays due to tech issues but I also know that Rival is working hard to get them sorted out asap. Thats the extent of my knowlege regarding this. What I can guarentee though, is that everyone who has a withdrawal pending at the two casinos I represent: Paradise 8 and Cocoa Casino, due to this problem will get paid, it just might take a little longer than usual this month.

If you have any specific questions regarding the casinos not related to withdrawal delays feel free to private message me here as well and I'll help you out the best I can. I have confidence that this slow payment processing issue will be resolved soon.

Jason
Marketing/Affiliate Manager
Jet Set Marketing (Paradise 8, Cocoa Casino)

[Kendra-SSC]

Hi Everyone,

Please let me first apologize for my delayed response. I have just been alerted to this thread and would like to update everyone on the situation.

As Jason said, we were having techincal difficulties over the past few weeks. This situation is being taken very seriously and will be rectified shortly. I realize how frustrating it can be having to wait too long for a cashout and I apologize for that.

I would like anyone who is waiting on a Simon Says withdrawal to know that you will definitely be paid. There has never been an issue of non payment since inception and it will stay that way. We are still having issues with ACH but as of this morning I heard that things will be back up and running smoothly this week.

Anyone who is waiting on a Simon Says withdrawal, can you please PM me your account details and I will look into it asap.

Again, I sincerely apologize for the delay.

Kind Regards,
Kendra
Affiliate Manager

[RobWin]

Originally Posted by Kendra-SSC

Hi Everyone,

Please let me first apologize for my delayed response. I have just been alerted to this thread and would like to update everyone on the situation.

As Jason said, we were having techincal difficulties over the past few weeks. This situation is being taken very seriously and will be rectified shortly. I realize how frustrating it can be having to wait too long for a cashout and I apologize for that.

I would like anyone who is waiting on a Simon Says withdrawal to know that you will definitely be paid. There has never been an issue of non payment since inception and it will stay that way. We are still having issues with ACH but as of this morning I heard that things will be back up and running smoothly this week.

Anyone who is waiting on a Simon Says withdrawal, can you please PM me your account details and I will look into it asap.

Again, I sincerely apologize for the delay.

Kind Regards,
Kendra
Affiliate Manager

Kendra, first off...thanks for responding here, I hope you don't take offense to me asking you this question but it sure does seem awfully strange that there is never any "Technical Issues" with accepting our deposits but when it comes to cashing out there have already been at least three occurrences of this "Technical Issue" so far this year and April is not even over with yet...why does it always seem to work fine on the incoming money but then the system seems to break down on the outgoing money ???

[kakata]

Originally Posted by RobWin

Kendra, first off...thanks for responding here, I hope you don't take offense to me asking you this question but it sure does seem awfully strange that there is never any "Technical Issues" with accepting our deposits but when it comes to cashing out there have already been at least three occurrences of this "Technical Issue" so far this year and April is not even over with yet...why does it always seem to work fine on the incoming money but then the system seems to break down on the outgoing money ???

Cause they went to school with my wife...thats why.

[dirtydealin]

Originally Posted by kakata

Cause they went to school with my wife...thats why.

Christ, that's F-ing PRICELESS

DD

[Kendra-SSC]

Originally Posted by RobWin

Kendra, first off...thanks for responding here, I hope you don't take offense to me asking you this question but it sure does seem awfully strange that there is never any "Technical Issues" with accepting our deposits but when it comes to cashing out there have already been at least three occurrences of this "Technical Issue" so far this year and April is not even over with yet...why does it always seem to work fine on the incoming money but then the system seems to break down on the outgoing money ???

Hi RobWin,

No offense taken, it is a very valid question. To be honest, I do not exactly know how to answer your questions because I do not know what the issues are. I only get very vague replies with a timeline of a remedy without any explanation.

I really do apologize for the delays. Again, I would love to get a PM from players with their details so I can try to speeden things up for them.

Kind Regards,
Kendra

[stepfordwife]

Originally Posted by heidisue76

Got my cashout from Simon Says today, requested on March 14th. Just so everyone knows. I guess the money is coming, we just have to keep waiting.

I am so sad. Even if I get my money, I will not play in a Rival Casino again until they loosen them up. I used to be able to actually make a little profit, not much, but enough to keep playing, and when I didn't win, deposit some more. But when you spin until your dizzy and never win ANYTHING, and when you get a bonus, you don't win ANYTHING, something is WRONG. It only makes sense to let people win consistently, even if it is small amounts, just to keep them hoping. But this is absurd. It is really heartbreaking. I have an Inidan casino about an hour from here, and altho I never have won much, at least I don't spend much and can have a day of fun, and if I do win a little it is in my hand immediately. I'm so tired of seeing all the other fun games at casinos that don't take Americans. Thank you GWB! I think with a dem for president things will change, but with the economy the way it is right now, and gas prices, and food prices and insurance prices and taxes and poverty and homelessness, being allowed to gamble online legally is not way high up on the priority list!

[MaddMattG]

I'm disgusted by this. March 25 requested withdrawal, website has always said "ACH transfers take between 10-15 days." Not "business days", just "days". I was upset when I was told on 3/26 in chat and 3/27 by Kendra that it would be 10-15 "business days", because that meant almost an extra week to wait, but OK, I'll wait.

Now it's been over a month and I get message that they still don't know when it'll be paid. Was told last week that I'd be "one of the first to get paid" and now I find some folks have been paid a week ago, and they still have no idea when I'll be paid.

Guess there won't be any more Simon Says for me. Heck, I might close my accounts at all the Rivals over this.

Have any of you been paid by these incompetents? Anyone know who this mysterious "processing company" is, and how to contact them? Anyone know how long it takes the "processing company" to send the ACH once it's been "sent" to them from SimonSaysWe'llPaySomeDayWhenWeGetAroundToIt Casino?

Regards,

MaddMattG

Friday Morning:

Originally Posted by Kendra-SSC
Hi Matt,

I received an email from the Processing dept saying that they will start sending today. I will check on it later on in the day to see what the situation is and the status of your withdrawal.

Ill keep you updated.

Kind Regards,
Kendra

Saturday:

Originally Posted by MaddMattG
Kendra,

Any update?

Today:

Originally Posted by Kendra-SSC
Hi Matt,

Your withdrawal is now Processing. What this means is that we have now sent the withdrawal out to the processing company and when it gets there they will send it out to you. Unfortunately, once it leaves our hands and goes out to the processing company we dont really have any control on how long this will take.

I hope that you get your withdrawal shortly. Please keep me updated and let me know in a few days either way.

Again, I realize how frustrating this is. I really do apologize for the inconvnience. Please let me know in a few days.

Regards,
Kendra