Will I ever get paid? (Simons Says)

[USA2112]

The only technical problem is the person standing their waiting to be told to press the process button. It's called dragging your feet!

[bryand]

Originally Posted by chuchu59

Just an update. I received my 2 withdrawals (moneybookers) from TIV amounting to $180 yesterday, one 24 hours ago and one 8 hours ago. Hope everybody get theirs.

chuchu - how long did it actually take?

[heidisue76]

This is the newest conversation that I had with live help at Simon Says.

I want my withdrawals. I have been patient up to now. I'm sick of the same old song and dance about ACH processors. You're doing the same thing to neteller customers as well. I am so tired of hearing it's been increasingly difficult to get money to U.S. accounts. It sure isn't difficult to take my money is it? I have been waiting for over a month for my withdrawals, and since then have deposited almost $4000, you didn't have any problem with that. It came out of my account in less than 24 hours.
Liz: One moment please.
you: I'm sorry to be so gruff, but I have lost more money here this month than in my whole life put together, and I've been gambling for 10 years. It's just nuts. And I've been waiting forever for my withdrawals from Simon Says, Mayan, Paradise 8, and Superior. I'd be glad to cancel my withdrawals if you would put all the money I spent at all 9 casinos since March 8th back into my account.
Liz: We can send a request for a reversal and if you have an account at Ewalletexpress you can request a cash out through their processors.
you: I don't have ewalletexpress
Liz: We are currently experiencing delays with all processors except with Ewalletexpress.
you: I understand that, but over a month? What problems could take that long?
Liz: The processors have had delays.
you: When do you expect the processors to be working again?
Liz: We currently don't have a time or day for the withdrawals to be processed.
you: So it's indefinate, it could be another month or longer?
Liz: It could be another week
you: Or it could be tommorrow?
Liz: Not tomorrow for sure.
you: So you know it won't be this week
Liz: There's a slight chance it can be till next week.
you: slight chance it can be till next week?
Liz: Yes...
you: what does that mean?
Liz: I'm not saying it will be next week due to i don't know when it will be.
you: So you're saying it definantly won't be this week, like I was told 2 weeks ago, but there's a slight chance it could be next week, but not to hold my breath?
Liz: Sounds more negotiable.
you: Must be losing a lot of customers
you: Then it will be a total of 7 weeks, if it comes next week that I will be waiting
Liz: I'm sorry for that but currently there is nothing i can do about it.
you: Well, ok then, you've been a great help

[alita55]

my god,
So never a rival deposit for me anymore.
Ridiculous this.
And if you deposit $25 at rival its gone in 3 minutes with a $ 0.40 spin.
They are terrible.
Better to stay with MG,at least they pay fast.
Good luck!

[Nifty29]

Hmmm....this is really disappointing.

I know there were delays for all withdrawals a few weeks ago which lasted about a week and management stated it was due to technical difficulties caused by the recent upgrades. OK, I can accept that explanation and I was paid after a few days waiting.

Now it seems the same problem has arisen, and I dont see how upgrades can be the problem again - the only issue I can think of is that Rival is having problems funding its e-wallets to issue withdrawals (not due to lack of funds, but maybe due to bank transfer delays etc). It would really help if they were upfront about what exactly the problem is to put everyones mind at ease.

It really strikes fear into the minds of players when cashouts are delayed, as many of us have been stiffed in the past by dodgy operators who continually give excuses as to why they cannot pay (and quite often just dont in the end). I am NOT saying this applies to Rival, however this kind of thing creates concerns and anxiety for a player and does nothing to protect a casinos' reputation. It is all about perception and if players think they are going to have to muck around trying to get paid each time they will just play elsewhere.

Players appreciate complete honesty from a Casino and it would do Rival no harm to have a rep post here outlining the current issues they are experiencing and what players can do to get their cashouts faster.

[zebedy]

this was the latest comment i had from TIV

The delays that we are currently experiencing have been going on for some time.

At some times the withdrawals go through without any problems, but sometimes they do not.

i have no idea how some payments go through and some not, but i dont know how the whole thing works

[RobWin]

Originally Posted by heidisue76

This is the newest conversation that I had with live help at Simon Says.

I want my withdrawals. I have been patient up to now. I'm sick of the same old song and dance about ACH processors. You're doing the same thing to neteller customers as well. I am so tired of hearing it's been increasingly difficult to get money to U.S. accounts. It sure isn't difficult to take my money is it? I have been waiting for over a month for my withdrawals, and since then have deposited almost $4000, you didn't have any problem with that. It came out of my account in less than 24 hours.
Liz: One moment please.
you: I'm sorry to be so gruff, but I have lost more money here this month than in my whole life put together, and I've been gambling for 10 years. It's just nuts. And I've been waiting forever for my withdrawals from Simon Says, Mayan, Paradise 8, and Superior. I'd be glad to cancel my withdrawals if you would put all the money I spent at all 9 casinos since March 8th back into my account.
Liz: We can send a request for a reversal and if you have an account at Ewalletexpress you can request a cash out through their processors.
you: I don't have ewalletexpress
Liz: We are currently experiencing delays with all processors except with Ewalletexpress.
you: I understand that, but over a month? What problems could take that long?
Liz: The processors have had delays.
you: When do you expect the processors to be working again?
Liz: We currently don't have a time or day for the withdrawals to be processed.
you: So it's indefinate, it could be another month or longer?
Liz: It could be another week
you: Or it could be tommorrow?
Liz: Not tomorrow for sure.
you: So you know it won't be this week
Liz: There's a slight chance it can be till next week.
you: slight chance it can be till next week?
Liz: Yes...
you: what does that mean?
Liz: I'm not saying it will be next week due to i don't know when it will be.
you: So you're saying it definantly won't be this week, like I was told 2 weeks ago, but there's a slight chance it could be next week, but not to hold my breath?
Liz: Sounds more negotiable.
you: Must be losing a lot of customers
you: Then it will be a total of 7 weeks, if it comes next week that I will be waiting
Liz: I'm sorry for that but currently there is nothing i can do about it.
you: Well, ok then, you've been a great help

This whole issue sounds like a big old crock of BS to me...how is it that Rivals constantly have all of these issues with processors while the other casinos don't ??..Sounds more like cash flow problems to me, there's no way in hell they could be having these issues over and over and over again...that's just simply asinine !!

[anniemac]

I have been a loyal Rival player from the beginning but I am just stumped as to what is going on with them now. This problem with the withdrawals is a very big problem but it is just one in a long list of problems they have had since their upgrade.

And I fully agree, somebody needs to tell players what is going on. If they are having real problems, let the players know. Quiet makes one suspicious, doesn't it?

Kinda makes me glad I don't have a withdrawal pending, I would be a PO'd person right about now.

[hippo925]

i'm not sure what the exact issue is but i think it has to have something to do with the processors or such. my qt was delayed as well (though only for a few days) and i was told to withdraw to ewalletxpress and got a large cashout in less than 24 hrs. i don't think there have ever been problems with players being paid but rather just delays that occur due to these glitches that i hope will be resolved soon. and i'm assuming a lot of these issues are with the ach payments which is a terrible way to withdraw at any rival but possibly the only option for players who don't have / want an ewallet. anyway, cross your fingers that it's all taken care of sooner than later.

[RobWin]

Originally Posted by hippo925

i'm not sure what the exact issue is but i think it has to have something to do with the processors or such. my qt was delayed as well (though only for a few days) and i was told to withdraw to ewalletxpress and got a large cashout in less than 24 hrs. i don't think there have ever been problems with players being paid but rather just delays that occur due to these glitches that i hope will be resolved soon. and i'm assuming a lot of these issues are with the ach payments which is a terrible way to withdraw at any rival but possibly the only option for players who don't have / want an ewallet. anyway, cross your fingers that it's all taken care of sooner than later.

Technical issues with Both QT and Neteller and also ACH withdrawals...