[RESOLVED] CASINO US (VPL) REQUIRES PICTURE ID

[zebedy]

hi

just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,


i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited £10 and was lucky enough to win£300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents

1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,

i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,

the problem is i dont have a passport or driving licence, to which there reply was.

"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."

hmm isnt that what a birth certificate does?,


i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)


ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,

its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of £s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,

but it seems without a photo ID they wont pay me,

i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,

can somebody tell me wtf is the difference,

i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,

so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,

all this just seems so pathetic, it seems like its just another excuse not to pay me,

[Casinomeister]

hi

just a quick warning that if you dont have a photo ID the VEGAS PARTNER LOUNGE wont pay you,


i have an account at casino us (vegas partner lounge)
i have deposited several times over the past few years,
the other day i deposited £10 and was lucky enough to win£300 so i put in a cashout request for the same amount
i asked them to flush my which they did,
i received an email saying i needed to provide some documents

1. A copy of your most recent utility bill.
2. A copy of the front and back of the credit card(s) used for the deposit(s).
3. The details section(s) of an identification document(s) like a drivers license(s)
or valid passport(s).
Additionally we also require:
4. The signed Deposit Authorization document below.
thats where the problems start,

i sent my birth certificate,utility bill,credit card and authorization document,
i even sent them a photo of me with these documents, to prove i was over 18,

the problem is i dont have a passport or driving licence, to which there reply was.

"We would like to inform you that to play online casino you need to be 18 and
over, by this age you would have to have some sort of identification that you
use to prove you are who you say you are.( THATS JUST A POLITE WAY OF CALLING ME A LIAR)
We need a copy of your ID inorder to verify your date of birth."

hmm isnt that what a birth certificate does?,


i explained to them that i had to give up my driving licence 20 years ago due to disability and i
havent got a passport because i cant travel due to illness and disability,
(as im in the united kingdom those are the only 2 documents that have a photo ID)


ive used the documents i sent them at the jackpot factory group,grand prive group,the palace group, several playtech
and rivalcasinos and never had this sort of a problem,

its starting to feel like im talking to a robot without an ounce of common sense, why would somebody deposit
at a casino for several years under a false name, im not talking thousands of £s, but any amount is enough,
i know they have to make checks for security reasons but with all the information i have sent them it only
takes a bit of common sense to work out that im who i say i am and that im old enough to gamble,

but it seems without a photo ID they wont pay me,

i have also found out i was put on the RISK list because i used the paint application to
fill in the authorization report, again i have always done this at other casinos and never had any problem,
so in the end i had to do it the hard way,print it out. sign it,get a copy of it , email it back,

can somebody tell me wtf is the difference,

i pasted the form on to the paint application, clicked on the pen tab, signed my
name using the mouse, then sent it back,
but that wasnt good enough for them, so i printed it out signed it with a pen then sent it
back to them,

so there telling me that because i signed my name with a mouse and not a pen, i am a RISK problem,

all this just seems so pathetic, it seems like its just another excuse not to pay me,

I think you're being rather unfair here. Try using your birth certificate to enter a casino in the UK and you'll probably be laughed out into the street. Go get a photo ID. Most people have one - what's stopping you from getting one? They can't be that difficult to get.

[zebedy]

I think you're being rather unfair here. Try using your birth certificate to enter a casino in the UK and you'll probably be laughed out into the street. Go get a photo ID. Most people have one - what's stopping you from getting one? They can't be that difficult to get.

hi mr casino meister

i realise what your saying but im not talking about a brick and mortar casino, if i needed some sort of documetation to enter one of those id make sure i had it,
i could get a passport, but why should i go to the expense when i will never use it, see previous post for reasons why, and as its the united kingdom we dont have ID cards

because all the other casinos ive listed accept the documents i send but not casino us, i thought i would be ok playing there, but i was wrong

i dont think im being unfair im just saying it as i see it,

[winbig]

You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?

I'm not calling you a liar, and they weren't either. You have to look at it from their point of view not just your own.

It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.

Risk
Vegas Partner Lounge Casinos / Proc-Cyber Services play an active role in risk prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Vegas Partner Lounge Casinos / Proc-Cyber Services employsa variety of appropriate security and risk controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

http://www.casinous.com/banking.asp

My suggestion? Stick to the casinos that you already have a relationship with, and you won't have to worry about this problem.

PS: 3Dice is another casino that I've never been asked for documentation at.

[zebedy]

You're being a little harsh, I agree...

So you sent a birth certificate...so? How can they know that you just didn't find it in the street?


It clearly states in their T&C that you must prove your identity before a withdrawal...if they didn't, then you might have a case.



http://www.casinous.com/banking.asp

because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity

[RobWin]

Well if you don't have an ID...you might could try getting a picture of yourself notarized along with the birth certificate and send those in...don't really see why this shouldn't work...

[Richtree7]

Personally I do understand your consternation. We 'easily' make deposits to their casinos with no problem whatsoever. They will gladly accept these deposits day after day. No photo required, no utility bill, no drivers license, etc...just a credit card. The casinos have their money within a really short time. Yet when the time comes to pay us winnings...we have to jump through every hoop they can think of. If the casino knows our address as a result of the information we provide from our credit card and we ask that they mail our winnings in check form to that name and address...how can a thief step in and fleece us or the casino out of said winnings? I still cannot understand the reasoning.

[GrandMaster]

because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity

No. Read "The Day of the Jackal". You can get anybody's birth certificate. It only proves that the person named on the certificated was born on the given date, not that you are that person.

[winbig]

because my birth certificate has my name on it ?
isnt a birth certificate, utility bill, bank statement, proof of my identity

Nope....

Say someone was carrying that information in a folder in their car...Someone breaks in their car...you get the picture. Same thing goes for a home burglary.

[Nicole50]

Go and get your ID as everybody. when you got it you will not need anymore to worry. They are completely right. Imagine if you get a jackpot with high amount in this casino, Iam sure you will make ten ID cards to get your money.

So go and get it, scan it and send it. it is simple. Why you make it difficult ?

Good luck